Remove APIs Remove Chatbots Remove Self service
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7 Reasons ChatGPT Alone Can’t Deliver the Customer Service You Need

CCNG

Responses must be consistent and predictable Customer service deals with the same issues day in and day out. That means a Conversational AI solution for self-service has to deliver consistent, accurate answers every single time, no matter how many different ways the customer phrases the issue.

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Principal Financial Group uses QnABot on AWS and Amazon Q Business to enhance workforce productivity with generative AI

AWS Machine Learning

Principal wanted to use existing internal FAQs, documentation, and unstructured data and build an intelligent chatbot that could provide quick access to the right information for different roles. Now, employees at Principal can receive role-based answers in real time through a conversational chatbot interface.

Chatbots 114
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Provide live agent assistance for your chatbot users with Amazon Lex and Talkdesk cloud contact center

AWS Machine Learning

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent.

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Expedite your Genesys Cloud Amazon Lex bot design with the Amazon Lex automated chatbot designer

AWS Machine Learning

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. To assist those who may be starting with a blank canvas, Amazon Lex provides the Amazon Lex automated chatbot designer.

Chatbots 118
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Deploy self-service question answering with the QnABot on AWS solution powered by Amazon Lex with Amazon Kendra and large language models

AWS Machine Learning

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. Search string: "Is it fast?

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The 13 Best AI Chatbots for Business in 2021 and Beyond [Review and Key Features]

Netomi

Chatbots are used by 1.4 Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. What is an AI chatbot?

Chatbots 126
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Why Voice Chatbots Are Set to Disrupt Customer Service

Inbenta

Contents: What is voice search and what are voice chatbots? Text-to-speech and speech-to-text chatbots: how do they work? How to build a voice chatbot: integrations powered by Inbenta. Why launch a voice-based chatbot project: adding more value to your business. What is voice search and what are voice chatbots?