Avaya

NOVEMBER 23, 2016

So the announcement that WhatsApp Video is here has been met with mass excitement. But while the ability to have WhatsApp video conversations with family and friends is a huge benefit—there really is nothing like seeing your loved ones live—it’s not so clear what effect this is going to have on the business community.

Chatbots 78

Chatbots Enterprise CRM Contact Center 78

AWS Machine Learning

JANUARY 31, 2024

In this post, we show you how to securely create a movie chatbot by implementing RAG with your own data using Knowledge Bases for Amazon Bedrock. Agents can break down the user query into smaller tasks and call custom APIs or knowledge bases to supplement information for running actions.

Chatbots 117

Chatbots Entertainment APIs Advertising 117

AWS Machine Learning

MAY 16, 2023

This demonstration provides an open-source foundation model chatbot for use within your application. GPT-NeoXT-Chat-Base-20B is designed for use in chatbot applications and may not perform well for other use cases outside of its intended scope. In addition to the aforementioned fine-tuning, GPT-NeoXT-Chat-Base-20B-v0.16

Chatbots 98

Chatbots Scripts APIs Feedback 98

Fonolo

APRIL 2, 2019

So, this week, we put together some video you can queue up and watch. This video is mostly about their WebEx plans, with a bit of call center content, but her energy is really infectious; it’s a joy to watch. This is a 40-minute video but worth the time. I know it can be hard work to keep up with all that reading.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

AWS Machine Learning

FEBRUARY 6, 2024

Conversational AI (or chatbots) can help triage some of these common IT problems and create a ticket for the tasks when human assistance is needed. Chatbots quickly resolve common business issues, improve employee experiences, and free up agents’ time to handle more complex problems.

Chatbots 130

Chatbots APIs Self service Banking 130

AWS Machine Learning

MARCH 1, 2024

For example, if you have want to build a chatbot for an ecommerce website to handle customer queries such as the return policy or details of the product, using hybrid search will be most suitable. Contextual-based chatbots – Conversations can rapidly change direction and cover unpredictable topics.

APIs 134

APIs Finance Chatbots Enterprise 134

Talkdesk

OCTOBER 8, 2020

Artificial intelligence (AI) and machine learning infused in your client facing tools such as chatbots and virtual agents can deliver human-like experiences to quickly solve simple client issues without the need for live-agent intervention. Nothing is worse than the chatbot having incomplete or inconsistent information from the live agent.

Banking 119

Banking Chatbots Contact Center Virtual Agent 119

Calabrio

MARCH 4, 2025

Chatbot analytics tools can improve bots ability to handle more queries, freeing up agents to focus on more complex issues. API and Integrations: WFO solutions arent the only thing your contact center software should connect with. Genesys Cloud is known for its open API and extensive customization options.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

APRIL 8, 2024

The following are common use cases for metadata filtering: Document chatbot for a software company – This allows users to find product information and troubleshooting guides. Filters on the release version, document type (such as code, API reference, or issue) can help pinpoint relevant documents. Virginia) and US West (Oregon).

APIs 129

APIs Construction Chatbots Accountability 129

AWS Machine Learning

DECEMBER 13, 2024

It evaluates each user query to determine the appropriate course of action, whether refusing to answer off-topic queries, tapping into the LLM, or invoking APIs and data sources such as the vector database. For instance, if the question is related to audience forecasting, the agent will invoke Amazon internal Audience Forecasting API.

Sales 98

Sales Advertising Engineering APIs 98

AWS Machine Learning

AUGUST 5, 2024

However, much of our data in the digital age also comes in non-text format, such as audio and video files. This can be hard to scale as the volume of unstructured audio and video files continues to grow. Video files (such as mp4) that contain audio in supported languages can also be uploaded to Amazon S3 as part of this solution.

APIs 112

APIs Engineering Chatbots Management 112

TechSee

JANUARY 12, 2023

Since its launch a few months ago, the Visual Intelligence Platform has delivered analysis and insights within both TechSee’s products and via API integrations into third-party solutions like chatbots or workflows. This is all done without a single phone call or video support session. Unboxing and Device Setup.

APIs 109

APIs Enterprise SaaS Chatbots 109

AWS Machine Learning

SEPTEMBER 14, 2023

This means that controlling access to the chatbot is crucial to prevent unintended access to sensitive information. Amazon API Gateway hosts a REST API with various endpoints to handle user requests that are authenticated using Amazon Cognito. Amazon API Gateway 1M REST API Calls 3.5 2xlarge 676.8

APIs 120

APIs Healthcare Scripts Engineering 120

CSM Magazine

FEBRUARY 19, 2025

Check for features such as: API or native integration with your help desk or CRM. Omnichannel Support Your customers interact with your business through various platformsemail, live chat, social media, and even video calls. AI-driven chatbots that provide support in multiple languages instantly.

Customer Service 52

Customer Service CRM APIs SaaS 52

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. While COVID introduced technology laggards to Zoom, bringing instant, live video to the mainstream. The right partner will provide customers with the option to schedule a video call for later.

APIs 109

APIs Enterprise Technology Self service 109

AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. Search string: "Is it fast?

Self service 128

Self service APIs Transportation Contact Center 128

TechSee

SEPTEMBER 21, 2023

Designing Sophie: Generative AI for Service & CX We began working on Generative AI for service about seven years ago, as the shortcomings of chatbots and virtual assistants like Siri and Alexa became clear. These chatbots demanded a lot of effort from users and administrators.

Engineering 109

Engineering Enterprise Chatbots Self service 109

JivoChat

JULY 29, 2021

And 40% of consumers don’t care whether it’s a chatbot or a person providing customer service. So why not delegate some of your customer service tasks to chatbots and free up valuable time for your live agents? But there’s another option: Chatbots with artificial intelligence (AI). What is an AI Chatbot?

Chatbots 52

Chatbots Sales APIs Enterprise 52

AWS Machine Learning

MARCH 14, 2024

Given the data sources, LLMs provided tools that would allow us to build a Q&A chatbot in weeks, rather than what may have taken years previously, and likely with worse performance. The virtual assistant features a conversational interface, built with React and the Cloudscape Design System, that uses text and videos to engage with users.

Engineering 128

Engineering APIs Technology Finance 128

AWS Machine Learning

JUNE 6, 2024

You can use this tutorial as a starting point for a variety of chatbot-based solutions for customer service, internal support, and question answering systems based on internal and private documents. Each row in this dataset contains the title of a video, its URL, and the corresponding text transcript. What is RAG? join(chunk).strip()

Benchmark 116

Benchmark Enterprise Construction APIs 116

TechSee

MAY 23, 2023

These intuitive flows can be added to any service channel, from IVRs to chatbots, field service dispatch, and email support to improve contact center efficiency. Basic tasks like collecting information, images, videos, and even logic-based flows can all be deployed without any previous training or even a single line of code.

Contact Center 109

Contact Center Interactive Voice Response APIs Consulting 109

AWS Machine Learning

SEPTEMBER 13, 2024

Although early large language models (LLMs) were limited to processing text inputs, the rapid evolution of these AI systems has enabled LLMs to expand their capabilities to handle a wide range of media types, including images, video, and audio, ushering in the era of multimodal models.

APIs 93

APIs Engineering Chatbots Scripts 93

Inbenta

OCTOBER 4, 2022

When a user sends a message using one of the supported messaging channels (such as web chatbot, Whatsapp, Telegram, Line, Slack, Facebook Messenger, or Instagram), the user’s request goes to Sunshine Co and then gets routed to Inbenta SunCo app. This video is hosted by YouTube. How to get the Zendesk SunCo integration?

Chatbots 64

Chatbots CRM APIs Personalization 64

AWS Machine Learning

DECEMBER 12, 2023

The launch of ChatGPT and rise in popularity of generative AI have captured the imagination of customers who are curious about how they can use this technology to create new products and services on AWS, such as enterprise chatbots, which are more conversational. On the Specify template page, select Upload a template file and Choose file.

Chatbots 127

Chatbots Enterprise APIs Best practices 127

AWS Machine Learning

JUNE 12, 2024

The workflow includes the following steps: The user accesses the chatbot application, which is hosted behind an Application Load Balancer. For instructions, refer to How do I integrate IAM Identity Center with an Amazon Cognito user pool and the associated demo video. Amazon Q uses the chat_sync API to carry out the conversation.

APIs 134

APIs Enterprise Accountability Feedback 134

AWS Machine Learning

SEPTEMBER 5, 2023

Earlier this year, we announced Amazon Bedrock , a serverless API to access foundation models from Amazon and our generative AI partners. Although it’s currently in Private Preview, its serverless API allows you to use foundation models from Amazon, Anthropic, Stability AI, and AI21, without having to deploy any endpoints yourself.

APIs 119

APIs Metrics Chatbots Engineering 119

AWS Machine Learning

DECEMBER 6, 2023

Another driver behind RAG’s popularity is its ease of implementation and the existence of mature vector search solutions, such as those offered by Amazon Kendra (see Amazon Kendra launches Retrieval API ) and Amazon OpenSearch Service (see k-Nearest Neighbor (k-NN) search in Amazon OpenSearch Service ), among others.

Analytics 125

Analytics APIs Engineering Construction 125

aircall

DECEMBER 1, 2022

WhatsApp is a free messaging platform that can be used to send messages and files, make voice and video calls, and send group and broadcast messages. Kustomer’s chatbots even work with WhatsApp, which helps to accelerate the resolution of customer queries. . What is WhatsApp? See Aircall’s integration with Kustomer here. Salesforce.

APIs 117

APIs Wait times Customer Support Chatbots 117

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. With screen share and video chat, agents help people learn to use self-service, navigate the website or customize mobile preferences for a complete omnichannel experience.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Talkdesk

DECEMBER 23, 2020

They see the contact center as a hub for their client experience with omnichannel spokes into the web, chatbots, apps, email, SMS and social to deliver a cohesive and delightful experience. In addition, 82% of financial services and insurance firms believe their contact center is a strategic asset and a differentiator.

Banking 126

Banking Real estate Government Contact Center 126

Serenova

JUNE 24, 2020

The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs. With screen share and video chat, agents help people learn to use self-service, navigate the website or customize mobile preferences for a complete omnichannel experience.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

AWS Machine Learning

MAY 3, 2023

With Amazon Bedrock , you will be able to choose Amazon Titan , Amazon’s own LLM, or partner LLMs such as those from AI21 Labs and Anthropic with APIs securely without the need for your data to leave the AWS ecosystem. Kendra ChatBot provides answers along with source links and has the capability to summarize longer answers.

Enterprise 88

Enterprise Chatbots APIs Government 88

Hodusoft

NOVEMBER 24, 2021

SMS providers can be integrated with APIs conveniently. WebRTC (Real-Time Web Communications) enables real-time voice, text, and video communication functions between web browsers and devices. Chatbot applications streamline customer interactions and enhance customer experience. SMS Integration . Remote Agents.

Call Center 105

Call Center Interactive Voice Response call center software CRM 105

RichCall

SEPTEMBER 13, 2017

Omnichannel initiatives must now include messaging and video. They use knowledgebases, FAQs, mobile customer self-service, chatbots, and peer-to-peer communities in increasing numbers. One issue is that chatbot and AI have a long way to go before they’re ready for widespread adoption. Dave Michaels. Lutz Remmers.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Comm100

APRIL 30, 2019

Audio/video, co-browsing, and document sharing capabilities transform live chat into a rich, digital communication experience. Besides, Chatbot technology has reached the point where chatbots are able to understand and respond to naturalized human language through AI capabilities like natural language processing.

Chatbots 75

Chatbots Benchmark APIs CRM 75

AWS Machine Learning

SEPTEMBER 24, 2024

Your organization can use generative AI for various purposes like chatbots, intelligent document processing, media creation, and product development and design. This new approach uses generative AI to use templates and chatbot interactions to add allowed text to an initial validation prior to legal review.

Enterprise 102

Enterprise Engineering Chatbots APIs 102

Hodusoft

MAY 31, 2020

A smartphone lets you phone or video call. Whatsapp lets you do more by including both voice and video over IP plus the facility to send and receive images and video. Whatsapp may be tied to the intelligent chatbot and permit customers to receive answers to common queries. The world has about 3.5

Contact Center 52

Contact Center Contact center software Customer Experience APIs 52