NICE inContact

OCTOBER 9, 2019

CXone cloud contact center software would be pivotal in the company’s growth as it moved into France. The fully managed solution includes a customized integration of CXone with Google Analytics that uses CXone APIs. Learn more about harnessing the power of CXone cloud contact.

Contact center software 54

Contact center software Cloud contact Contact Center APIs 54

Noble Systems

APRIL 8, 2020

Once primarily the realm of deployments of 75 agents or fewer, cloud-based solutions are increasingly gaining adoption in environments with up to several thousand agents. According to an Aberdeen trend analysis, the adoption of cloud technologies rose each year between 2013 and 2018. Robust APIs for integration.

Contact Center 97

Contact Center Cloud contact Contact center software Enterprise 97

NobelBiz

JULY 27, 2021

As software is increasingly handled remotely for a number of reasons, including financial, human, and time restrictions, businesses must examine a wide range of considerations when determining if staying with on-premise or choosing cloud architecture is the best option. Rapid migration: quick implementation.

contact center solutions 52

contact center solutions Cloud contact Contact Center APIs 52

VocalCom

MAY 13, 2020

As retail stores close and contact center staff are no longer able to work on site, many companies must find innovative and flexible ways to meet increased customer service demand while protecting the health of their employees. Beter Bed chooses Vocalcom Salesforce Edition Cloud Contact Center Solution.

contact center solutions 62

contact center solutions Cloud contact Contact Center Inbound sales 62

Playvox

NOVEMBER 18, 2021

Even though contact center facilities were shuttered, businesses still had to serve their customers, which meant setting up their agents to work remotely. Those with cloud contact center solutions were able to make the transition quickly. Cloud contact center solutions eliminate so much technical complexity.

contact center solutions 52

contact center solutions Cloud contact Contact Center SaaS 52

Babelforce

JULY 1, 2021

Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. So the API sits between them and translates. Ok – so what’s “API integration”? API integration helps them to understand one another. .

APIs 52

APIs Call Center CRM Interactive Voice Response 52

3CLogic

AUGUST 18, 2020

However, migrating to the cloud is not as simple as flipping a switch, especially if an enterprise has already invested in an on-premise telephony infrastructure. Total Cloud. Recent research would suggest moving to a cloud contact center is not a question of if, but when. to drive superior customer outcomes.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

Talkdesk

SEPTEMBER 4, 2020

Through the use of APIs, an entire ecosystem of pre-vetted banks and third-party providers is integrated, allowing a company to serve its customer base better and faster. Today, the competitive advantage in CX lies with the enablement of business agility through a secure, flexible and customizable cloud contact center platform.

Banking 114

Banking Contact Center APIs Cloud contact 114

DMG Consulting

MAY 6, 2022

The Cloud Contact Center Land Grab Is On. THE contact-center-as-a-service (CCaaS) vendors have hit their stride by giving enterprises what they want—the ability to meet the dynamic omnichannel needs of their customers on an inbound and outbound basis. May 2, 2022 By Donna Fluss.

Cloud contact 48

Cloud contact Contact Center Enterprise Technology 48

Fonolo

FEBRUARY 27, 2018

The Twilio Layer: Twilio offers a vast array of communication APIs, including all the functionality you need to build a call center. Here are some ways their influence is going to be felt: New functions: When new functionality appears in Twilio or Amazon APIs, we can expect the overlying products to make it available soon after.

Call Center 99

Call Center APIs Contact Center SaaS 99

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification? Data Accuracy.

CRM 82

CRM Contact Center APIs Customer Service 82

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification? Data Accuracy.

CRM 82

CRM Contact Center APIs Customer Service 82

Serenova

FEBRUARY 6, 2019

Unlike traditional, on-premises software, our microservices development starts with a top-down, API-first approach. In short, all contact centers Serenova offers to clients are designed to remain up at all times. All API endpoints are designed to respond at all times. Serenova’s Unique Approach.

Cloud contact 40

Cloud contact Contact Center Engineering APIs 40

Cisco - Contact Center

DECEMBER 17, 2020

And throughout the year, the physical world was impacted such that a significant increase in digital interactions and an elevated status for contact centers came to be. We’re excited to announce last week’s launch at WebexOne of the all-new Cisco Webex® Contact Center – a truly next generation cloud contact center.

Customer Experience 108

Customer Experience Contact Center APIs Analytics 108

JustCall

AUGUST 16, 2021

Contact centers that install all their hardware, infrastructure, and technology at their office premises are called on-premise contact centers. Cloud Contact Center. A cloud contact center is hosted in a data center. CCaaS is essentially contact center software hosted on the cloud.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

NICE inContact

JANUARY 24, 2018

Cloud contact center deployments that began in customer care may have been extended to other business areas. For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. Indeed, the topic was being discussed before this year.

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

NobelBiz

MAY 25, 2023

Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

Spearline

DECEMBER 7, 2021

The blocks support integration into a business’s core applications through APIs. Both solutions are cloud-based communication models. And when you put it in the Contact Center … As cloud services have grown to support the SaaS revolution, the contact center has also migrated to the cloud.

voip 98

voip Contact Center APIs Government 98

Calabrio

FEBRUARY 25, 2025

Solutions Built to Scale: The true-cloud platform scales alongside organizations and can be adapted to the needs of both small and large contact centers. Open API and Integrations: Seamlessly integrate with other business systems and applications. Cloud-Based Platform: Offers scalability, flexibility, and easy deployment.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

Serenova

JUNE 24, 2020

Effectively seizing the opportunity takes an omnichannel cloud contact center. What Is an Omnichannel Contact Center? Omnichannel contact centers are contact centers that provide superior customer service experiences that keep people coming back. Start with a Cloud Contact Center Solution.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers.

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

AWS Machine Learning

AUGUST 30, 2023

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.

Self service 126

Self service APIs Transportation Contact Center 126

Aspect

JULY 15, 2020

We have also added heat maps for easy visual analysis of performance data and a new API that simplifies the import of third – party performance metrics. . Aspect is making it much easier for employees to be effective participants in the mobile workforce. .

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

AWS Machine Learning

NOVEMBER 6, 2023

Amazon Transcribe can help you create transcripts with high accuracy for your contact center calls. Amazon Transcribe is a feature-rich speech-to-text API with state-of-the-art speech recognition models that are fully managed and continuously trained.

Contact Center 129

Contact Center CRM Analytics Average Handle Time 129

Fonolo

JANUARY 9, 2020

Due to its software-first nature, a cloud contact center can usually provide supervisors with deeper levels of insight and analytics, with many cloud software solutions offering artificial intelligence features to help with decision-making. Why move to a cloud contact center?

Contact Center 67

Contact Center Cloud contact call center software Call Center 67

NICE inContact

JUNE 20, 2018

Once Hoveround made the move to NICE inContact CXone cloud contact center platform, however, things really took off. The company says that CXone Personal Connection, in particular, has been a real game-changer and in many ways, has revolutionized Hoveround’s contact center. “Our

Customer Service 66

Customer Service Interactive Voice Response APIs Contact Center 66

Expivia

AUGUST 18, 2021

Most omnichannel contact center platforms have integration capabilities (either with built-in processes or APIs). Leading a good omnichannel contact center needs to include constant monitoring and adjustments. Setting up an omnichannel contact center is the best way to ensure that you’re providing world-class customer service.

Contact Center 98

Contact Center Multichannel Interactive Voice Response Best practices 98

OrecX

APRIL 3, 2018

Nearly 50% of businesses today have some form of call recording - some with full featured enterprise recording systems, others with one-off recording functionality as part of larger telephony systems, and those with call recording capability as part of their cloud contact center software.

Contact center software 66

Contact center software APIs Upselling Analytics 66

Vonage

JANUARY 30, 2019

We have come a long way since contact centre infrastructure was housed in proprietary hardware and software. Open standards, cloud functionality, programmable micro services and APIs, combined with AI smarts, now offer the budding Lego builder entirely new possibilities. Contact centres are a case in point.

Self service 91

Self service APIs Cloud contact Interactive Voice Response 91

Hodusoft

JANUARY 13, 2022

Cloud Contact Center software. A cloud contact center software is hosted over the internet, which takes minimum time to place and involves minimum outspoken capital. Let’s have a look. 5 types of VoIP products that work for every business . This operates with utmost major web browsers. .

voip 52

voip Contact center software APIs Cloud contact 52

CSM Magazine

JANUARY 22, 2020

Teliax partners will benefit by offering their customers an ‘all-in-one’ cloud-based platform from QuandaGo that makes it easy to turn-on a cloud contact center, integrate all data sources, and automate processes from the front office to the back office.

APIs 52

APIs Cloud contact Contact Center voip 52

NICE inContact

NOVEMBER 6, 2019

The company found exactly the solutions it needed when it moved to NICE inContact’s CXone cloud contact center platform —and it’s never looked back. With more than 2.3 million residential and commercial customers across the U.S. Customers throughout the U.S.

Contact Center 54

Contact Center Self service APIs Cloud contact 54

Babelforce

MARCH 22, 2022

The best tools integrate with other platforms via APIs. If you’re an existing contact center looking to switch to a CCaaS, you may still use legacy systems without open APIs. In this case, you’ll need to choose a CCaaS provider that will work with you to connect these tools to your cloud contact center. #3.

Contact Center 52

Contact Center voip Interactive Voice Response APIs 52

Fonolo

JANUARY 9, 2018

Ovum’s Ranking of Cloud Vendors. Research firm Ovum released a new edition of their great report, “Selecting a Multichannel Cloud Contact Center”. Three of the four “challengers” in the chart are built on top of the Twilio API. You can grab it here , sponsored by our good friends at Genesys. Who is Twilio-Powered?

Call Center 65

Call Center Multichannel APIs Contact Center 65

Cisco - Contact Center

JANUARY 27, 2020

Introducing Webex Experience Management (formerly CloudCherry), our new customer experience management solution that uniquely integrates with Cisco Contact Center solutions. Webex Contact Center Enterprise , our new cloud contact center solution for large enterprises is now globally available.

Contact Center 57

Contact Center contact center solutions Enterprise Cloud contact 57

Calabrio

MARCH 2, 2020

With Twilio Flex, the programmable contact center platform, businesses get complete control to build the exact contact center solution they need to fit their needs. When we say “programmable,” the customer can customize Twilio Flex to build the contact center solution they need. Find out more about Calabrio and Twilio Flex.

Contact Center 71

Contact Center contact center solutions Airlines Quality management 71