APIs Coaching Schedule adherence 
Playvox
NOVEMBER 15, 2022
For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . Coach And Develop Your Customer Service And Support Team. This type of work takes people who are supposed to be coaches and mentors away from their key role of developing teams.
Noble Systems
JUNE 27, 2019
It analyzes both live calls and call recordings to prompt agents, spot trends, identify reasons for customer calls, improve quality, measure script adherence and discover training and coaching needs. Robust APIs for integration.
Babelforce
NOVEMBER 30, 2022
Conformance is a measure used by contact centers which shows what percentage of their paid time a given agent spends working (including things like paid breaks, coaching sessions and meetings). Schedule adherence. Call center schedule adherence is a percentage measure of how well agents stick to their schedules.
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