customer sure

MARCH 12, 2024

Our team have just returned from the Institute of Customer Service ’s Annual Conference. You might be able to get the same results from an AI API that Google or Amazon have offered for the past decade, which have significantly more real-world testing. GPTs can do these tasks well, but they come with their own pros and cons.

Customer Service 62

Customer Service Best practices Feedback APIs 62

AWS Machine Learning

NOVEMBER 18, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Mistral, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 93

APIs Surveys Chatbots Construction 93

Nexmo

OCTOBER 7, 2019

In previous tutorials you’ve had a chance to get your feet wet in the world of Nexmo APIs, making and receiving phone calls using the Voice API , and hopefully also customizing these experiences. To interact with the Voice API, you’ll need to make note of a couple of things. Prerequisites. Getting Your Credentials.

APIs 54

APIs Accountability Personalization Management 54

Quiq

JUNE 10, 2021

Share This Story During their annual F8 Refresh conference, Facebook announced the Messenger API for Instagram has exited beta and is now available to all businesses looking to forge deeper relationships with their customers through scalable, 1:1 conversations. The API is open to all businesses. Common Uses. Request a demo.

APIs 52

APIs Accountability CRM Personalization 52

Nexmo

AUGUST 23, 2019

In this tutorial, you will learn how to initiate a conference call to connect multiple people who phone into a number. Create a Conference Call With Java. Gradle will create the App class in the src/main/java/conference/call folder. The example code is on GitHub. Prerequisites. Finally, you’ll need the Nexmo CLI installed.

Call flow 75

Call flow Accountability Management APIs 75

Nexmo

NOVEMBER 14, 2019

These articles show you how to get started with Nexmo APIs like SMS, Voice and Verify, so feel free to refer back to them as you go, or in case you’d like to add another functionality. Go to your dashboard to find your API key and secret and make a note of them. Your Nexmo API key, shown in your account overview.

APIs 89

APIs Accountability Call flow Personalization 89

AWS Machine Learning

AUGUST 7, 2024

We then retrieve answers using standard RAG and a two-stage RAG, which involves a reranking API. Retrieve answers using the knowledge base retrieve API Evaluate the response using the RAGAS Retrieve answers again by running a two-stage RAG, using the knowledge base retrieve API and then applying reranking on the context.

APIs 126

APIs Chatbots Metrics Education 126

AWS Machine Learning

MARCH 1, 2024

Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results. You have the option to override it to use either hybrid or semantic search in the API.

APIs 124

APIs Finance Chatbots Enterprise 124

Nexmo

JULY 21, 2020

Today I’ll show you how to build your own with the Vonage Voice and Messages APIs, complete with a simple dashboard to download call recordings and log incoming messages. A Vonage API account – take note of your API Key & Secret on the dashboard. Vonage API Account. Prerequisites. Set up Dependencies.

APIs 116

APIs Accountability Personalization 116

AWS Machine Learning

APRIL 23, 2024

Here are some features which we will cover: AWS CloudFormation support Private network policies for Amazon OpenSearch Serverless Multiple S3 buckets as data sources Service Quotas support Hybrid search, metadata filters, custom prompts for the RetreiveAndGenerate API, and maximum number of retrievals. Nitin Eusebius is a Sr.

APIs 123

APIs Enterprise Scripts Accountability 123

AWS Machine Learning

FEBRUARY 19, 2024

For text generation, Amazon Bedrock provides the RetrieveAndGenerate API to create embeddings of user queries, and retrieves relevant chunks from the vector database to generate accurate responses. It also supports source attribution and short-term memory needed for RAG applications. Congratulations, your knowledge base is ready.

Chatbots 111

Chatbots APIs Engineering Enterprise 111

AWS Machine Learning

OCTOBER 23, 2024

Amazon API Gateway routes the incoming message to the inbound message handler, executed on AWS Lambda. The outbound message handler dispatches the response to the user through Meta’s WhatsApp API. The inbound message handler records the user’s contact details in Amazon DynamoDB.

APIs 91

APIs Accountability Education Engineering 91

AWS Machine Learning

JULY 3, 2024

Solution overview Knowledge Bases for Amazon Bedrock allows you to configure your RAG applications to query your knowledge base using the RetrieveAndGenerate API , generating responses from the retrieved information. Hardik shares his knowledge at various conferences and workshops. The following diagram illustrates an example workflow.

APIs 122

APIs Banking Metrics Management 122

AWS Machine Learning

FEBRUARY 29, 2024

The Retrieve and RetrieveAndGenerate APIs allow your applications to directly query the index using a unified and standard syntax without having to learn separate APIs for each different vector database, reducing the need to write custom index queries against your vector store.

APIs 129

APIs Healthcare Scripts Enterprise 129

CSM Magazine

OCTOBER 15, 2024

“The open APIs present in Avaya Experience Platform enabled us to integrate what we call the Transcom Translation framework. Cameron Thomson, Group Vice President – EMEA, Avaya, said: “This is an exciting solution leveraging the power of AI, and open platform APIs, to eliminate language barriers between agents and customers.

Customer Service 52

Customer Service APIs Engineering Technology 52

Nexmo

APRIL 3, 2019

Using the Voice REST API (VAPI). Conference call – play music into a conference call until you have a quorum. Using the Voice API (VAPI). The client library simplifies the job of making REST API calls – for example, it creates JWTs dynamically for you. Prerequisites. Source Code Repository. Scenario 1.

APIs 103

APIs Interactive Voice Response Accountability Engineering 103

AWS Machine Learning

MAY 16, 2024

The main AWS services used are SageMaker, Amazon EMR , AWS CodeBuild , Amazon Simple Storage Service (Amazon S3), Amazon EventBridge , AWS Lambda , and Amazon API Gateway. Real-time recommendation inference The inference phase consists of the following steps: The client application makes an inference request to the API gateway.

Personalization 112

Personalization APIs Scripts Technical Support 112

AWS Machine Learning

MAY 8, 2023

In this post, we address these limitations by implementing the access control outside of the MLflow server and offloading authentication and authorization tasks to Amazon API Gateway , where we implement fine-grained access control mechanisms at the resource level using Identity and Access Management (IAM). Adds an IAM authorizer.

APIs 77

APIs Government Accountability Scripts 77

CSM Magazine

OCTOBER 31, 2023

Leveraging Modern Technologies: The Role of Phone Validation API As businesses grow and evolve, their communication needs change, requiring more advanced features and functionalities from their phone systems. Features such as voicemail-to-email, call forwarding, conference calling, and caller ID are now considered standard.

APIs 52

APIs CRM Technology Customer Experience 52

AWS Machine Learning

NOVEMBER 20, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Construction 98

Construction APIs Metrics Accountability 98

Natalie Petouhof

APRIL 13, 2016

Live API : They are opening the API so developers can design even more ways for people and publishers to interact and share in real time on Facebook. The Messenger Send / Receive API will support not only sending and receiving text, but also images and interactive rich bubbles containing multiple calls-to-action.

APIs 40

APIs Accountability Analytics Technology 40

Nexmo

AUGUST 2, 2019

This tutorial shows you how to stream audio into a call using the Nexmo Voice API. Once the call is underway, we’ll use the Nexmo REST API Client Library for Java to stream audio into it. You must make your webhook accessible to Nexmo’s APIs. Generating a Voice API Application. Prerequisites.

APIs 63

APIs Construction Accountability Management 63

AWS Machine Learning

NOVEMBER 7, 2022

We explore two ways of obtaining the same result: via JumpStart’s graphical interface on Amazon SageMaker Studio , and programmatically through JumpStart APIs. The following sections provide a step-by-step demo to perform inference, both via the Studio UI and via JumpStart APIs. JumpStart overview. Solution overview.

APIs 90

APIs Scripts Enterprise Big data 90

AWS Machine Learning

MAY 19, 2023

At the 2022 AWS re:Invent conference in Las Vegas, we demonstrated “Describe for Me” at the AWS Builders’ Fair, a website which helps the visually impaired understand images through image caption, facial recognition, and text-to-speech, a technology we refer to as “Image to Speech.” Accessibility has come a long way, but what about images?

APIs 97

APIs Scripts Best practices Engineering 97

AWS Machine Learning

APRIL 26, 2024

Similarly, you can use the AWS SDK through the retrieve_and_generate API in major coding languages. He frequently speaks at AI/ML conferences, events, and meetups around the world. Choose Chat with your document. As shown in the following screenshot, you can chat with your document in real time.

APIs 121

APIs Enterprise Chatbots Engineering 121

AWS Machine Learning

NOVEMBER 17, 2022

JumpStart APIs allow you to programmatically deploy and fine-tune a vast selection of JumpStart-supported pre-trained models on your own datasets. JumpStart allows you to train, tune, and deploy models either from the JumpStart console using its UI or with its API. Solution overview.

APIs 86

APIs Scripts Metrics 86

AWS Machine Learning

SEPTEMBER 25, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies, like Meta, through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI. Configure Llama 3.2 b64encode(image_bytes).decode('utf-8')

Real estate 89

Real estate Finance APIs Construction 89

Fonolo

OCTOBER 24, 2018

Twilio had won the game in terms of “API for sending messages and making calls” Nexmo had been acquired by Vonage. At their annual Signal conference, Twilio announced that the product was now live, and also pointed toward several impressive early users. Tropo by Cisco. Zang by Avaya. And we have a new entrant: SignalWire.

APIs 103

APIs Call Center industry standards Service level 103

Nexmo

JULY 8, 2019

In my opinion, “Call me Maybe” sounds more exciting than “You’ve got mail” So if like me, you’d like to provide someone – your customers perhaps – with a phone number where they can leave you a message, you create your own voicemail powered by Nexmo Voice APIs. API References and Tools.

APIs 80

APIs Accountability 80

Nexmo

JULY 8, 2019

In my opinion, “Call me Maybe” sounds more exciting than “You’ve got mail” So if like me, you’d like to provide someone – your customers perhaps – with a phone number where they can leave you a message, you create your own voicemail powered by Nexmo Voice APIs. API References and Tools.

APIs 80

APIs Accountability 80

AWS Machine Learning

MAY 25, 2023

We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. We implement a chatbot application in Streamlit which invokes the function via the API Gateway and the function does a similarity search in the OpenSearch Service index for the embeddings of user question.

APIs 84

APIs Enterprise Accountability Chatbots 84

AWS Machine Learning

JUNE 15, 2023

We demonstrate how to use the AWS Management Console and Amazon Translate public API to deliver automatic machine batch translation, and analyze the translations between two language pairs: English and Chinese, and English and Spanish. In this post, we present a solution that D2L.ai

APIs 85

APIs Benchmark Best practices Engineering 85

VirtualPBX

JULY 7, 2022

Redirect calls to a conference room, breakroom, lab, warehouse, or common phone area. Features on Pro will include multiple Auto-Attendants, ACD Queues Pro, Microsoft Teams Integration, API Access, Hot Desking, Dynamic Caller ID, and 1,000 Toll-Free Minutes for only $20/month or $24/month annually.

voip 98

voip Call Logging Call flow APIs 98

AWS Machine Learning

OCTOBER 29, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies such as AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Best practices 103

Best practices Feedback Metrics APIs 103

AWS Machine Learning

NOVEMBER 22, 2023

All of the AWS AI services (for example, Amazon Textract , Amazon Comprehend , or Amazon Comprehend Medical ) used in IDP solutions are fully managed AI services where AWS secures their physical infrastructure, API endpoints, OS, and application code, and handles service resilience and failover within a given region.

APIs 100

APIs Accountability Enterprise Transportation 100

Aspect

MARCH 8, 2019

You may be familiar with ACE, our annual user conference. Instead of sticking with the status quo, we’re shaking things up and supercharging the conference based on feedback from past attendees. Our architects and developers will discuss APIs, security, solution architecture, customizations, integrations and much more.

APIs 100

APIs Interactive Voice Response Feedback Customer Experience 100

AWS Machine Learning

JULY 10, 2024

We also introduced a new API (preview) in Amazon Bedrock that checks for the existence of this watermark and helps you confirm whether an image was generated by Titan Image Generator. Also in February, Amazon joined the “Tech Accord to Combat Deceptive Use of AI in 2024 Elections” at the Munich Security Conference.

Government 119

Government Education Best practices Benchmark 119