Whitepages Pro

JUNE 2, 2017

Whitepages Pro joined Twilio for their annual developer conference Twilio SIGNAL in San Francisco last week. This powerful new feature integrates with Google’s Cloud Speech API, so developers can add transcription to their Twilio voice services without having to train complicated models. API management for Add-ons.

Interactive Voice Response 40

Interactive Voice Response APIs Average Handle Time Call flow 40

JustCall

APRIL 3, 2023

Platforms like OpenPhone combine multiple capabilities like voice, chat, and SMS. With features like IVR and reporting/analytics to boost performance, the right communication system is the key to success. Its Interactive Voice Response (IVR) routes the call to the right agent using caller information and skills-based routing.

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52

JustCall

APRIL 12, 2023

File attachments in chat – Send files through the chat or video conference window. Premium – Message, video, and phone features and an open API at $34.99 Ultimate – Message, video, and phone features and an open API at $49.99 Scheduled meetings – Run ad hoc or scheduled meetings through the app. per user per month.

Enterprise 52

Enterprise APIs Contact Center Feedback 52

JustCall

JANUARY 30, 2023

Business phone systems greatly enhance an enterprise’s ability to collaborate and serve customers better through calls, text, and other advanced features like smart IVR , call queues , voicemail, and call monitoring. per user per month Premium – Message, video, and phone features and an open API at $34.99

Interactive Voice Response 52

Interactive Voice Response Enterprise voip Call Logging 52

JustCall

FEBRUARY 13, 2023

Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Top Features of Nextiva Intelligent virtual agents (IVA) – Self-services IVR that is capable of handling huge call volumes and routing calls to the right agents.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise call center software 52

aircall

APRIL 2, 2021

Conference calling. One is to use an auto-attendant, or interactive voice response (IVR) system, that will automatically route calls for you. A robust offering of voice calling features will prepare you to meet future needs. . An open API technology. Understanding Your Phone Features. Call forwarding.

voip 62

voip Interactive Voice Response virtual call center CRM 62

JustCall

JANUARY 20, 2023

Top Features of JustCall Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. IVR – Route customers to the right agent based on their IVR menu selections.

Interactive Voice Response 52

Interactive Voice Response Enterprise voip APIs 52

NobelBiz

APRIL 21, 2022

Call Control: CTI technology allows you to initiate another call while on the current one, conference it, or transfer it. CTI server: A communication system that includes a CTI API. Can the interactive voice response (IVR) improve the CTI?

Contact Center 52

Contact Center Interactive Voice Response CRM Call Center 52

JustCall

APRIL 3, 2023

user/month Ultimate : Message, Video, Phone, Open API at $62.99/user/month Lets you scale easily, as evident from the fact that you can add or reduce lines, devices, offices, and remote teams, etc. user/month Why is RingCentral an Alternative to CallRail?

Interactive Voice Response 52

Interactive Voice Response Analytics Enterprise Feedback 52

aircall

AUGUST 13, 2021

VoIP also comes with a host of automation features that you won’t find on other phone systems, such as advanced call transfer and forwarding, intelligent call answering, auto assistance, call monitoring and logging , hot desking, conference bridge, and more. Customizable VoIP packages (including custom API development).

voip 62

voip Interactive Voice Response APIs Call Center 62

JustCall

JANUARY 31, 2023

Call queues – Route calls to the right agent using IVR, skills-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. IVR with visual flow designer – The IVR system is easy to create and modify using the visual flow designer.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Hodusoft

FEBRUARY 14, 2020

Users have expressed satisfaction with Genesys product performance and services that help them to integrate the system into their infrastructure with API, activity dashboard and CRM integration. If there are negatives, it is about the speed of responses post-installation and niggles about the resolution of minor issues.

call center software 52

call center software Call Center Contact center software voip 52

CX Global Media

AUGUST 9, 2018

Today’s modern customer reaches out for support through websites, through the app and through the IVR. We cover all three entry points and we do voice and chat, both. So, what we do is we don’t treat customer support as a cost equation – we treat it as experience equation. That can be done in real-time requesting a photo.

Customer Support 149

Customer Support Contact Center Coaching APIs 149

JustCall

APRIL 5, 2023

Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Using Google Chat, your team can easily collaborate via text, build collaborative chat rooms, conduct web conferences, share documents, and deliver presentations.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Hodusoft

FEBRUARY 16, 2020

You get these features: WebRTC audio-video chat and conference. SMS Broadcast and voice broadcast. SMS, Fax, voice mail, email…the complete works in unified communication. You have mobility, auto-attendant, instant messaging, voice mail, video conference, and other tools available on the CISCO IP PBX platform.

voip 52

voip Enterprise CRM APIs 52

Talkdesk

MAY 17, 2016

As a company, we’ve hit a major milestone: hosting our inaugural Opentalk conference. Our platform is designed to be open, intelligent and mobile: Talkdesk’s Reporting API gives users complete access to their data for deeper analysis. May 17th will go down as one of the most important days in Talkdesk history. Platform Updates.

APIs 40

APIs Call Logging call center software Call Center 40

Jon Arnold

OCTOBER 28, 2019

In some cases, the focus is on automation, where emerging AI-driven applications can take on manual tasks, such as scheduling meetings, or transcribing conference calls. Another example would be using APIs to customize applications quickly and easily, such as IVR scripts or time-sensitive notifications.

voip 40

voip Healthcare APIs Scripts 40

JustCall

MARCH 10, 2023

IVR for customer self-service A complete business phone system for expediting customer service Conversation intelligence backed by AI Call recording, forwarding, predictive dialing Call whispering, call queues International phone numbers Bulk campaigns and actions 2. Ideally, an API is a necessary tool to have with the UCaaS solution.

voip 40

voip APIs contact center solutions Contact Center 40

NobelBiz

MAY 22, 2023

Advanced Features Ever dreamed of having a voicemail, call forwarding, conference calling, and auto-attendant features in one place? Cloud telephony typically includes VoIP as a fundamental component but goes beyond voice calls. In summary, VoIP specifically refers to the technology of transmitting voice calls over IP networks.

voip 52

voip Contact Center Call Center Interactive Voice Response 52

Nexmo

APRIL 12, 2019

In addition to making text-to-speech calls , the Nexmo voice API allows you to play prerecorded audio files in to a call. This can be used for good (to provide a more human sounding prompt when building an IVR ) and for evil (playing Never Gonna Give You Up ). To do this we’ll make a request to the Nexmo API’s /stream method.

APIs 15

APIs Accountability Interactive Voice Response 15

JustCall

JULY 20, 2022

Voice and Call Management: Call Forwarding Call On Hold Call Routing Cloud PBX Phone Number Extensions Conference Calls Screen Sharing HD Video Conferencing Business Call Management Call Center Analytics. IVR with visual flow designer – The IVR system is easy to create and modify using the visual flow designer.

voip 10

voip Interactive Voice Response Enterprise APIs 10

JustCall

APRIL 5, 2023

Top Features of JustCall Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Speech-enabled IVR – IVR technology allows customers to interact with an automated system with recorded messages to access information.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

FEBRUARY 6, 2023

All you need is your PC, mobile, or any internet-ready device where you can deploy your corporate communication framework using APIs. Customers can enter their responses by speaking or using a touch-tone keypad. IVR offers total freedom and at-scale self-service to customers and ensures faster resolution of customer queries.

voip 52

voip Interactive Voice Response CRM Contact Center 52

JustCall

OCTOBER 25, 2022

Conference calling. VoIP removes any ambiguity and lets the user get his information quite easily through interactive IVRs with precise options. Interactive voice response (IVR) and Virtual Receptionist. IVR supported with a virtual receptionist greets and guides inbound callers. Ring Groups.

voip 52

voip Interactive Voice Response Call Logging Analytics 52

JustCall

DECEMBER 23, 2022

Smart call routing – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. IVR with visual flow designer – Create and modify IVR system using the visual flow designer. Top Features of JustCall. per user per month.

voip 52

voip APIs CRM Enterprise 52

JustCall

APRIL 12, 2023

Justcall is also the clear leader in desk-to-desk calls, while AirCall has an edge in conference calls with an 8.4 Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc. for Aircall. rating over JustCall’s 8.2.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

aircall

SEPTEMBER 12, 2022

We put our customers first, so we make sure you have a clear view of your customer’s needs before the conversation even begins with drag-and-drop IVR and call routing based on skill set, language, and other custom criteria. 100+ Integrations and API access. Essential telephony features including IVR, call recording, and click-to-dial.

voip 62

voip APIs Interactive Voice Response Call Center 62

JustCall

MAY 1, 2023

Users can also access conference call logs, notes, dispositions, and reports. Conference calling is available only in Professional and Enterprise Plans. Owing to JustCall’s access to API and Webhook, users can integrate it within their legacy systems. Currently, JustCall is a voice-only service.

Interactive Voice Response 52

Interactive Voice Response Enterprise Call Logging CRM 52

NobelBiz

FEBRUARY 23, 2023

Furthermore, it provided enterprises with extra services like as a switchboard, phone transfer, conference calls, and so on. You may arrange individual video conversations and multi-user video conferences with collaboration features by switching to a UCaaS provider. These solutions cater to remote and mobile workers.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

NobelBiz

JUNE 7, 2021

Furthermore, it provided enterprises with extra services like a switchboard, phone transfer, conference calls, and so on. You may arrange individual video conversations and multi-user video conferences with collaboration features by switching to a UCaaS provider. These solutions cater to remote and mobile workers.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

JustCall

APRIL 20, 2023

Top Features of JustCall Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. IVR with visual flow designer – The IVR system is easy to create and modify using the visual flow designer.

voip 52

voip CRM call center software Interactive Voice Response 52

JustCall

FEBRUARY 12, 2024

Streamlined calls: Record, transfer, or conference calls seamlessly for a smooth communication flow. Interactive voice response: Your calls are automatically directed with pre-recorded messages for efficiency and convenience. Click-to-dial: Initiate calls directly from websites or emails with clickable phone numbers.

CRM 52

CRM Abandon Call Analytics Coaching 52