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Video Snack-Pack: Contact Center and Customer Service Leaders

Fonolo

Take note of a spicy quote from Al Cook: “It is fundamentally untrue that you can slap some APIs on the side of your monolithic architecture and claim that it is as customizable as something that is designed to be customized.”. Vonage has had a fascinating journey, from consumer VoIP service to enterprise communications powerhouse.

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What Is UCaaS And What Are Its Benefits For Contact Centers?

NobelBiz

The telecommunications business has evolved to a service provider model with the advent of VoIP and data center virtualization. What is the distinction between VoIP and UCaaS? A VoIP system normally just provides voice services, incoming and outbound calls, and reports that are more or less particular.

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What Is UCaaS? And What Are Its Benefits For Contact Centers?

NobelBiz

The telecommunications business has evolved to a service provider model with the advent of VoIP and data center virtualization. What is the distinction between VoIP and UCaaS? A VoIP system normally just provides voice services, incoming and outbound calls, and reports that are more or less particular.

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Vonage Analyst Day - Showing a Strong Hand

Jon Arnold

I go back to Vonage’s early days, mainly through the other Jeff – Pulver – one of the company’s co-founders, whose VON conferences were the epicenter of VoIP when it was truly disruptive and dangerous to the status quo. Of course, what’s interesting is how Vonage kept going with residential, and that has served them very well.

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Spotlight on Phone.com: Small Can be Beautiful for Hosted UC - but it's Big Too

Jon Arnold

Of course, the Tier 1s are already there, so the competition is bigger too. Of course, it’s not an easy business – otherwise, all those other players would stay – and the challenges are familiar. Back then, there were plenty of VoIP providers, and it was still a growth market.

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VirtualPBX Discusses Its Visual Design Principles

VirtualPBX

At VirtualPBX, we do more than develop Business Phone Plans and sell VoIP phones. Of course, the table styling and chosen hierarchy of information presented also play big roles. Our marketing team uses visual design principles to better connect with its audience. Do you consider text to be part of visual design? In what way?

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Lessons for Success from Cloud Communications Providers

Jon Arnold

Each of the following approaches represent distinct opportunities for cloud providers to chart their own course with communications technologies. Many cloud providers are still rooted in the telephony business, and for them, migrating their customers from legacy systems to hosted VoIP and maybe SIP trunking is the end game.

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