When to Use Webhooks vs APIs for App Data Sync
Avoxi
OCTOBER 28, 2022
When to Use Webhooks vs APIs for App Data Sync In the fast data-driven world we live in, it’s critical to provide your teams with a holistic view of cross-departmental data.
What is an API?
Babelforce
OCTOBER 20, 2021
An API is an application programming interface. You can think of an API as a sort of universal translator. Different software applications have their own ways of “talking” and the API makes sure that they can “talk” to each other. APIs in action: a practical example. How APIs improves customer experience.
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CRM Integration: The 2023 Guide
JustCall
APRIL 4, 2023
Customer Relationship Management (CRM) software is the bedrock of organizations today. To make the most of this technology, engaging in CRM data integration with your existing business processes and systems is important. What is CRM Integration? What Are the Different Types of CRM Integration Services? These include: 1.
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No API Integration in Your Call Center? You’re Basically Banning Collaboration.
Babelforce
JULY 1, 2021
We’re talking about things like: CRM Helpdesk Dialer IVR ACD. … Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. See, your CRM only knows “CRM speak”. and a dozen others. Sure thing!
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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success
UJET
NOVEMBER 19, 2020
The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?
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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success
UJET
NOVEMBER 19, 2020
The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?
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What is Contact Center CRM? A Beginner’s Guide
JustCall
MARCH 7, 2023
This is where you need a contact center CRM integration. This guide will explore the what, why, and how of contact center CRM integration. What is a Contact Center CRM? CRM is short for Customer Relationship Management, a software tool companies use to track all interactions with their current and prospective customers.
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The Benefits of Aircall’s CRM Phone Integrations
aircall
APRIL 19, 2021
With a CRM phone integration , your sales and support agents can view many details about customers before they even utter a greeting. A voice ecosystem starts with VoIP (voice over internet protocol) technology and an open API (application programming interface). Understanding the Importance of CRMs for Your Business.
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Get more out of SuccessBLOCS and APIs
Totango
MAY 20, 2020
Totango has now enabled write-back functionality so information flows from Totango back to your source systems like your CRM or Customer Support Platform. Stream Account & User Tag Information Using Customer Data Hub API. Now, tag information can be easily streamed to Totango via Customer Data Hub API. Save your spot .
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TechSee’s New Open Integration Launch Brings Computer Vision AI and Augmented Reality to the Customer Experience Technology Stack
TechSee
FEBRUARY 16, 2023
Everyone here at TechSee is excited about the launch of our brand new “Open Integration Platform,” a full API platform that puts the visual customer experience front and center. Now with the open API, any potential integration becomes available to the more than 1000 businesses globally that have deployed TechSee’s technology.
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What is an API? And How Do They Enhance Contact Center Services?
Babelforce
APRIL 16, 2020
An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?
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What is an API? And How Do They Enhance Contact Center Services?
Babelforce
APRIL 16, 2020
An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?
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What is an API? And How Do They Enhance Contact Center Services?
Babelforce
APRIL 16, 2020
An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?
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What Are API Integrations? 5 Ways They Help Businesses Thrive
Jive
JUNE 11, 2018
What’s an API integration? Businesses face complex technological demands, many of which they can satisfy with API integration. Application programming interface (API) refers to very specialized pieces of computer code. That’s why there are more than 16,500 APIs in existence right now, with more on the way.
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12 Reasons a CRM Phone Integration Improves the Customer Experience
aircall
APRIL 12, 2021
A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. No matter the size of your business, a CRM phone integration is an essential component of your sales and support operations. A CRM is affordable enough for startups.
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How is CRM Used in Call Centers? A Call Center Software Guide
Babelforce
FEBRUARY 25, 2022
In this post: What does CRM stand for? Isn’t CRM the business practice or the software? What does CRM stand for? CRM is short for “Customer Relationship Management”. Isn’t CRM also the name of a business practice? How is CRM used in call centers? How *should* CRM be used in call centers?
What is Call Center CRM? (and How to Supercharge Yours…)
Babelforce
JULY 22, 2020
Post summary: Practically every call center uses CRM software, but few get the most from it. Well-integrated CRM is the cornerstone of the most revolutionary CX and retention strategies. Your CRM is only as good as your ability to integrate it with other tools! What is Call Center CRM? Is CRM the software or the process?
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Instagram’s New Messenger API – What It Is And How Your Business Can Use It
Quiq
JUNE 10, 2021
Share This Story During their annual F8 Refresh conference, Facebook announced the Messenger API for Instagram has exited beta and is now available to all businesses looking to forge deeper relationships with their customers through scalable, 1:1 conversations. The API is open to all businesses. Common Uses. Request a demo.
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CRM Automation – What is it and How do I do it?
Babelforce
OCTOBER 8, 2020
In this post: What is CRM automation? The benefits of CRM automation More sales Happier agents Loyal customers Smarter marketing Big savings Your free guide to contact center automation. And CRM automation? The purpose of a call center CRM is to consolidate a *lot* of data in one place. What is CRM automation?
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How to Build a CRM Strategy For The Contact Center
Babelforce
AUGUST 13, 2020
CRM strategy extracts incredible value from data you already have The contact center isn’t always where CRM strategy is born – even though they do manage most customer relationships! What is CRM? CRM stands for Customer Relationship Management. CRM is a piece of software that aids that strategy. Post summary.
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Basic Research Builds B2C Business with Custom CRM Integration
NICE inContact
APRIL 24, 2019
A custom-built integration between NICE inContact and the company’s Dynamics 365 CRM system has enabled Basic Research to track every sale and contact, across every customer touchpoint. CXone APIs ensure that overflow volume is handled expeditiously and accurately, too, by automatically contacting the BPOs for particular call types.
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How does VoIP Phone Systems Pricing works?
NobelBiz
NOVEMBER 12, 2024
These may include advanced call analytics, CRM integrations, and call monitoring. Includes unlimited inbound calls (toll-free excluded), integrations, API, and smart queuing. Add-on Costs Some providers offer additional features at a premium, such as CRM integrations, custom analytics, and developer support.
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Contact Center as a Service (CCaaS) Industry Expected to Hit $19.8 Billion by 2031
CSM Magazine
OCTOBER 7, 2024
In addition, the COVID-19 pandemic accelerated the adoption of technologies like cloud computing, CRM solutions, and AI, with businesses embracing digitalization. Concerns about security, fraud, and operational issues are hindering market growth, while the rise of API-based contact centers presents new opportunities.
Kunnect Completes Salesforce API Integration
Kunnect
APRIL 28, 2015
We’re excited to announce that we’ve completed an integration using the Salesforce.com application programming interface (API). Now, we can push data to and from Salesforce for potential clients who use Salesforce for their CRM system. Why is this important? There are no hidden fees.
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Avaya Expands Its CX Services with the Acquisition of Edify
CSM Magazine
MAY 9, 2024
The acquisition accelerates Avaya’s ability to provide personalized customer experiences through task automation, journey orchestration, and CRM connectors. Edify’s technology brings valuable features like open APIs, out-of-the-box CRM connections, and AI capabilities such as NLU and sentiment analysis to AXP.
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agileBase Uses NameShouts API
NameShouts
JANUARY 20, 2017
The post agileBase Uses NameShouts API appeared first on Nameshouts. The database doesn’t cover every name but at the current count includes 15 languages and concentrates on names most likely to be mis-pronounced.
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Bridging a Critical Gap, Avaya CRM Connector for Salesforce Transforms CX
Avaya
AUGUST 1, 2017
That’s why we’re so excited about the Avaya CRM Connector, designed specifically for Salesforce integration. The Avaya CRM Connector enhances the relationship between Salesforce and the underlying foundation of the contact center. 1 global CRM provider , brings enterprises one step closer to bridging this critical technology gap.
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Talkdesk’s Easy Contact Center and CRM Integration
Talkdesk
JANUARY 22, 2018
This approach brings an emphasis on using CRM data in every interaction across a wider channel map. Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. Through APIs, we provide out-of-the-box integrations with Salesforce and Zendesk at no additional charge.
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Talkdesk’s Easy Contact Center and CRM Integration
Talkdesk
JANUARY 22, 2018
This approach brings an emphasis on using CRM data in every interaction across a wider channel map. Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. Through APIs, we provide out-of-the-box integrations with Salesforce and Zendesk at no additional charge.
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Jivo Recognized as a Summer 2022 High Performer by G2
JivoChat
JUNE 28, 2022
Built-in CRM. With JivoChat, you will have a built-in CRM, helping to develop a more effective workflow to keep track of leads and customers and avoid losing business opportunities. It takes only 10 minutes to install the Jivo CRM, and you don’t need to have any special training to use it. API for Developers.
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Case Study: Saving Money on Concession Expenses for the Top Vacation Rental Marketplace
24-7 InTouch
SEPTEMBER 16, 2024
Sidd Pro gathers and compiles relevant data for the Expense Approval Team to review at a glance, moving seamlessly between the company’s entire tech stack (CRM, OMS, third-party sites, applications) to increase efficiency. Sidd Pro also guides agents to the appropriate action through added controls and graphic overlays in the brand’s CRM.
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WhatsApp Business for Teams: How To Get Started
JustCall
JANUARY 23, 2024
What is the WhatsApp Business API for teams? WhatsApp Business Platform is a cloud-based API that is specially released by Meta to allow users to integrate WhatsApp into their operational workflows. This is an option in WhatsApp Business API only, as the WhatsApp Business App doesn’t support multiple users. And you are all set.
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Getting Started with Salesforce Development: A Beginner’s Guide
CSM Magazine
NOVEMBER 7, 2023
Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations. APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically.
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The Essential Guide to WFM – Key Features to Look For
CCNG
MAY 30, 2024
Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data.
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Boost agent productivity with Salesforce integration for Live Call Analytics
AWS Machine Learning
JUNE 21, 2023
Today, we are excited to announce a feature that lets you integrate LCA with your Customer Relationship Management (CRM) system, built on top of the pre- and post-call Lambda hooks. In this post, we walk you through setting up the LCA/CRM integration with Salesforce. Under API (Enable OAuth Settings) , choose Manage Consumer Details.
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Using Integrations In Customer Experience
Lumoa
FEBRUARY 15, 2021
For example, you probably have integrated your CRM with your helpdesk already to get a better view of your customers so you can be even more efficient when solving their issues. Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data. What is an Integration?
Types of LMS Integrations and How They Benefit Your Business
CSM Magazine
NOVEMBER 28, 2022
API Integration. To share and synchronize information, you can link third-party apps to your LMS using an API (Application Programming Interface). Most likely, you’ve used an API dozens of times. Companies use APIs to distribute content. CRM Integration.
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How AI Is Transforming Self-Service
DMG Consulting
NOVEMBER 7, 2024
This includes drafting concise and comprehensive summaries of self-service interactions and delivering them to a customer relationship management (CRM) solution or other servicing system so live agents know what has been done for a customer. Like what you’re reading? Signup for DMG’s free monthly newsletter.
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100 Integrations and Counting: Celebrating Our Partner Ecosystem
aircall
APRIL 25, 2022
Three Cheers for the Open API. Since the launch of the Aircall App Marketplace in 2019, countless partners have used our API to build innovative apps that expand the Aircall app ecosystem. . Our public API makes it easy for developers to work with Aircall. Together, we’re building the future of voice. . A Toast to Our Partners.
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6 Ways to Vet Gen AI Vendors for the Contact Center
Interactions
OCTOBER 29, 2024
There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Integration extends the value of your use cases, such as by connecting Gen AI capabilities with your contact center platform, CRM, or analytics/BI tools.
Build generative AI–powered Salesforce applications with Amazon Bedrock
AWS Machine Learning
JULY 29, 2024
Our open and flexible AI environment, grounded with customer data, positions us well to be leaders in AI-driven solutions in the CRM space.” Grant Amazon Bedrock invoke model permission to an IAM User Salesforce Einstein Studio requires an access key and a secret to access the Amazon Bedrock API. Follow him on LinkedIn.
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Streamlining Customer Support with JustCall and Freshdesk Integration
JustCall
APRIL 3, 2023
How Can Freshdesk CRM Integration with JustCall Improve Your Customer Service? A Freshdesk CRM integration will also give business owners a bird’s eye view of customer behavior and history, thus arming them with crucial insights to provide better and more personalized support. Look for your ‘API key’ in the settings.
Top 5 VoIP Phone Service Providers in Canada
JustCall
JULY 2, 2024
JustCall enables teams to handle customer support, sales, and remote work efficiently by offering features such as call routing, voicemail, and integrations with popular CRM platforms. Price: 8×8 offers various pricing plans for their Communication APIs. Video API usage costs about €0.0040 per minute.
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Kunnect Integrates with Zoho CRM and Applications
Kunnect
MAY 5, 2015
On the heels of our Salesforce.com CRM integration, Kunnect is pleased to announce that our seamless, cloud-based call center software can now be integrated with Zoho.com CRM and apps. They offer sales and marketing tools such as customer relationship management (CRM), social media monitoring and insights, campaign management and more.
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