When to Use Webhooks vs APIs for App Data Sync
Avoxi
OCTOBER 28, 2022
When to Use Webhooks vs APIs for App Data Sync In the fast data-driven world we live in, it’s critical to provide your teams with a holistic view of cross-departmental data.
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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success
UJET
NOVEMBER 19, 2020
The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?
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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success
UJET
NOVEMBER 19, 2020
The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?
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CRM Integration: The 2023 Guide
JustCall
APRIL 4, 2023
Customer Relationship Management (CRM) software is the bedrock of organizations today. To make the most of this technology, engaging in CRM data integration with your existing business processes and systems is important. What is CRM Integration? What Are the Different Types of CRM Integration Services?
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What is an API?
Babelforce
OCTOBER 20, 2021
An API is an application programming interface. You can think of an API as a sort of universal translator. Different software applications have their own ways of “talking” and the API makes sure that they can “talk” to each other. APIs in action: a practical example. How APIs improves customer experience.
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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions
NobelBiz
MAY 25, 2023
Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Managing customer data is nothing new.
What is Contact Center CRM? A Beginner’s Guide
JustCall
MARCH 7, 2023
Personalization requires a lot of customer data. But data collection alone is not enough. You also need to organize the data and put it to business use. This is where you need a contact center CRM integration. This guide will explore the what, why, and how of contact center CRM integration.
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No API Integration in Your Call Center? You’re Basically Banning Collaboration.
Babelforce
JULY 1, 2021
We’re talking about things like: CRM Helpdesk Dialer IVR ACD. … Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. See, your CRM only knows “CRM speak”. and a dozen others. Sure thing!
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Importance of Sharing Voice Data with other Data Sources
OrecX
APRIL 22, 2021
According to techtarget.com, “Data gravity is the ability of a body of data to attract applications, services and other data.”. Monitor, Manage & Control. Mobile recording (VoIP softphone technology, conferencing the recording system as a PSTN number, and mobile-ready infrastructure).
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The Benefits of Aircall’s CRM Phone Integrations
aircall
APRIL 19, 2021
With a CRM phone integration , your sales and support agents can view many details about customers before they even utter a greeting. A voice ecosystem starts with VoIP (voice over internet protocol) technology and an open API (application programming interface). Understanding the Importance of CRMs for Your Business.
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Get more out of SuccessBLOCS and APIs
Totango
MAY 20, 2020
I am happy to introduce more exciting features and functionalities as part of Belize: Write-Back Functionality Now Available with Customer Data Hub. We know you have probably integrated data from multiple data sources to create a complete view of your customers. Save your spot . Have a wonderful safe week, Ravit .
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12 Reasons a CRM Phone Integration Improves the Customer Experience
aircall
APRIL 12, 2021
A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. No matter the size of your business, a CRM phone integration is an essential component of your sales and support operations. A CRM is affordable enough for startups.
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What is an API? And How Do They Enhance Contact Center Services?
Babelforce
APRIL 16, 2020
An API is an ‘Application Programming Interface’. Its purpose is to move data between different resources, letting those resources ‘talk’ to each other. APIs are the foundation for your business processes in more ways than you could possibly guess. In this post: What does an API do? What does an API do?
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What is an API? And How Do They Enhance Contact Center Services?
Babelforce
APRIL 16, 2020
An API is an ‘Application Programming Interface’. Its purpose is to move data between different resources, letting those resources ‘talk’ to each other. APIs are the foundation for your business processes in more ways than you could possibly guess. In this post: What does an API do? What does an API do?
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What is an API? And How Do They Enhance Contact Center Services?
Babelforce
APRIL 16, 2020
An API is an ‘Application Programming Interface’. Its purpose is to move data between different resources, letting those resources ‘talk’ to each other. APIs are the foundation for your business processes in more ways than you could possibly guess. In this post: What does an API do? What does an API do?
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3 Ways Data Improves the Customer Experience
UJET
SEPTEMBER 15, 2020
With more data and systems available than ever before, improving the customer experience shouldn’t be a guessing game. The most effective customer service organizations are extremely data-driven, analyzing every aspect of its interactions and outcomes holistically, right down to the individual agent and customer level.
How is CRM Used in Call Centers? A Call Center Software Guide
Babelforce
FEBRUARY 25, 2022
In this post: What does CRM stand for? Isn’t CRM the business practice or the software? What does CRM stand for? CRM is short for “Customer Relationship Management”. There are two main reasons that businesses need this: First, businesses need a straightforward way to view their customer data. But not really!
What Are API Integrations? 5 Ways They Help Businesses Thrive
Jive
JUNE 11, 2018
What’s an API integration? Businesses face complex technological demands, many of which they can satisfy with API integration. Application programming interface (API) refers to very specialized pieces of computer code. That’s why there are more than 16,500 APIs in existence right now, with more on the way.
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What is Call Center CRM? (and How to Supercharge Yours…)
Babelforce
JULY 22, 2020
Post summary: Practically every call center uses CRM software, but few get the most from it. Well-integrated CRM is the cornerstone of the most revolutionary CX and retention strategies. Your CRM is only as good as your ability to integrate it with other tools! What is Call Center CRM? Is CRM the software or the process?
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Let’s share data, not software logins.
ChurnZero
JUNE 8, 2022
The most important ones run departments, determine workflows, and generate the important data that makes a business go. I am certain that we run ChurnZero’s business using data from no less than two dozen SaaS products: Customer Success platform, CRM, marketing automation, support, finance, HR and more.
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The Essential Guide to WFM – Key Features to Look For
CCNG
MAY 30, 2024
Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. However, it’s helpful to capture those events and store them for future use.
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CRM Automation – What is it and How do I do it?
Babelforce
OCTOBER 8, 2020
In this post: What is CRM automation? The benefits of CRM automation More sales Happier agents Loyal customers Smarter marketing Big savings Your free guide to contact center automation. And CRM automation? The purpose of a call center CRM is to consolidate a *lot* of data in one place. What is CRM automation?
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3 Ways Data Improves the Customer Experience
UJET
SEPTEMBER 15, 2020
With more data and systems available than ever before, improving the customer experience shouldn’t be a guessing game. The most effective customer service organizations are extremely data-driven, analyzing every aspect of its interactions and outcomes holistically, right down to the individual agent and customer level.
How to Build a CRM Strategy For The Contact Center
Babelforce
AUGUST 13, 2020
CRM strategy extracts incredible value from data you already have The contact center isn’t always where CRM strategy is born – even though they do manage most customer relationships! What is CRM? CRM stands for Customer Relationship Management. CRM is a piece of software that aids that strategy.
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Contact Center as a Service (CCaaS) Industry Expected to Hit $19.8 Billion by 2031
CSM Magazine
OCTOBER 7, 2024
In addition, the COVID-19 pandemic accelerated the adoption of technologies like cloud computing, CRM solutions, and AI, with businesses embracing digitalization. Concerns about security, fraud, and operational issues are hindering market growth, while the rise of API-based contact centers presents new opportunities.
Basic Research Builds B2C Business with Custom CRM Integration
NICE inContact
APRIL 24, 2019
What’s more, it has reduced the number of applications and streamlined its infrastructure—from eight segregated systems to two cloud-based integrated system—and eliminated the need for 12 servers in its data center. The post Basic Research Builds B2C Business with Custom CRM Integration appeared first on NICE inContact Blog.
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Rethinking Your 2021 Marketing Strategy Based on NPS Data
Nicereply
MAY 6, 2021
Analyzing your NPS data can help you identify where your detractors are getting the wrong idea from what you promise them. Here are 6 ways that you can use this valuable data to inform and tailor your 2021 marketing plan to your customers’ needs. Your NPS data can provide confirmation that you’re positioning your product correctly.
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Build generative AI–powered Salesforce applications with Amazon Bedrock
AWS Machine Learning
JULY 29, 2024
This is the fourth post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. SageMaker endpoints can be registered with Salesforce Data Cloud to activate predictions in Salesforce. This post is co-authored by Daryl Martis and Darvish Shadravan from Salesforce.
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An Even Better Connection: What Salesforce’s Customer 360 Means to the Value of Voice Data
Vonage
SEPTEMBER 25, 2018
Hang around the CRM space long enough and you’re bound to hear the term “360-degree view of the customer.” It’s simply impossible to know everything about the customer, or everything that call influence a customer experience – things happen to customers that can’t be captured in the data.
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6 Ways to Vet Gen AI Vendors for the Contact Center
Interactions
OCTOBER 29, 2024
There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Integration extends the value of your use cases, such as by connecting Gen AI capabilities with your contact center platform, CRM, or analytics/BI tools.
How does VoIP Phone Systems Pricing works?
NobelBiz
NOVEMBER 12, 2024
These may include advanced call analytics, CRM integrations, and call monitoring. Includes unlimited inbound calls (toll-free excluded), integrations, API, and smart queuing. Add-on Costs Some providers offer additional features at a premium, such as CRM integrations, custom analytics, and developer support.
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Case Study: Saving Money on Concession Expenses for the Top Vacation Rental Marketplace
24-7 InTouch
SEPTEMBER 16, 2024
Sidd Pro gathers and compiles relevant data for the Expense Approval Team to review at a glance, moving seamlessly between the company’s entire tech stack (CRM, OMS, third-party sites, applications) to increase efficiency.
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Getting Started with Salesforce Development: A Beginner’s Guide
CSM Magazine
NOVEMBER 7, 2023
Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations. APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically.
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Using Integrations In Customer Experience
Lumoa
FEBRUARY 15, 2021
For example, you probably have integrated your CRM with your helpdesk already to get a better view of your customers so you can be even more efficient when solving their issues. Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data.
Kunnect Completes Salesforce API Integration
Kunnect
APRIL 28, 2015
We’re excited to announce that we’ve completed an integration using the Salesforce.com application programming interface (API). Now, we can push data to and from Salesforce for potential clients who use Salesforce for their CRM system. It also ensures that all customer data stays up to data across systems.
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Why Access to Customer Data is Essential for Sales Performance
aircall
MARCH 19, 2021
Our world is driven by data. By 2025, global data is projected to grow to 175 zettabytes. What happens to all this data? For some businesses, they use this customer data to gain unique insights to improve things like sales performance or the customer experience. What is Customer Data? Identity Data.
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Boost agent productivity with Salesforce integration for Live Call Analytics
AWS Machine Learning
JUNE 21, 2023
Today, we are excited to announce a feature that lets you integrate LCA with your Customer Relationship Management (CRM) system, built on top of the pre- and post-call Lambda hooks. In this post, we walk you through setting up the LCA/CRM integration with Salesforce. Under API (Enable OAuth Settings) , choose Manage Consumer Details.
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Jivo Recognized as a Summer 2022 High Performer by G2
JivoChat
JUNE 28, 2022
Built-in CRM. With JivoChat, you will have a built-in CRM, helping to develop a more effective workflow to keep track of leads and customers and avoid losing business opportunities. It takes only 10 minutes to install the Jivo CRM, and you don’t need to have any special training to use it. API for Developers.
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Top 5 VoIP Phone Service Providers in Canada
JustCall
JULY 2, 2024
JustCall enables teams to handle customer support, sales, and remote work efficiently by offering features such as call routing, voicemail, and integrations with popular CRM platforms. Price: 8×8 offers various pricing plans for their Communication APIs. Video API usage costs about €0.0040 per minute.
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52 The Comprehensive Guide to NICE CXone’s Latest AI-Driven Release
Expivia
FEBRUARY 15, 2024
This tool does more than analyze data; it translates information into actionable strategies, enabling businesses to enhance customer satisfaction and operational efficiency in ways previously unimaginable. No more looking at dashboards, you prompt it and see the data you want to see.
Types of LMS Integrations and How They Benefit Your Business
CSM Magazine
NOVEMBER 28, 2022
LMS integration refers to your learning management system’s capacity to receive and exchange data with other existing applications throughout your tech stack. API Integration. To share and synchronize information, you can link third-party apps to your LMS using an API (Application Programming Interface). CRM Integration.
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Why Audio Capture Vendors Hold your Call Recordings Hostage
OrecX
MAY 17, 2022
Did you know that many call recording solutions charge a substantial fee to access your own recorded audio data? With all this being said, you want a recording/audio capture solution that offers unbridled access to your own recorded data (in a standard exportable format) at no extra charge. So why does this happen?
Discover insights from Zendesk with Amazon Kendra intelligent search
AWS Machine Learning
SEPTEMBER 16, 2022
Customer relationship management (CRM) is a critical tool that organizations maintain to manage customer interactions and build business relationships. Zendesk is a CRM tool that makes it easy for customers and businesses to keep in sync. It can learn effectively from your Zendesk data, extracting meaning and context.
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Accelerate migration portfolio assessment using Amazon Bedrock
AWS Machine Learning
OCTOBER 15, 2024
Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.
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