When to Use Webhooks vs APIs for App Data Sync
Avoxi
OCTOBER 28, 2022
When to Use Webhooks vs APIs for App Data Sync In the fast data-driven world we live in, it’s critical to provide your teams with a holistic view of cross-departmental data.
APIs CRM Data 
Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success
UJET
NOVEMBER 19, 2020
The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?
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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success
UJET
NOVEMBER 19, 2020
The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?
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7 Reasons ChatGPT Alone Can’t Deliver the Customer Service You Need
CCNG
DECEMBER 11, 2024
Moreover, it does not offer handy out-of-the-box integrations to your CCaaS or CRM systems for example. Learning must be ongoing and fast As ChatGPTs FAQ notes , it was trained on vast amounts of data with extensive human oversight and supervision along the way. Its not as automated as people assume. Finally, its gotta get stuff done.
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What Are API Integrations? 5 Ways They Help Businesses Thrive
Jive
JUNE 11, 2018
What’s an API integration? Businesses face complex technological demands, many of which they can satisfy with API integration. Application programming interface (API) refers to very specialized pieces of computer code. That’s why there are more than 16,500 APIs in existence right now, with more on the way.
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Importance of Sharing Voice Data with other Data Sources
OrecX
APRIL 22, 2021
According to techtarget.com, “Data gravity is the ability of a body of data to attract applications, services and other data.”. Monitor, Manage & Control. Mobile recording (VoIP softphone technology, conferencing the recording system as a PSTN number, and mobile-ready infrastructure).
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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions
NobelBiz
MAY 25, 2023
Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Managing customer data is nothing new.
An Even Better Connection: What Salesforce’s Customer 360 Means to the Value of Voice Data
Vonage
SEPTEMBER 25, 2018
Hang around the CRM space long enough and you’re bound to hear the term “360-degree view of the customer.” It’s simply impossible to know everything about the customer, or everything that call influence a customer experience – things happen to customers that can’t be captured in the data.
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3 Ways Data Improves the Customer Experience
UJET
SEPTEMBER 15, 2020
With more data and systems available than ever before, improving the customer experience shouldn’t be a guessing game. The most effective customer service organizations are extremely data-driven, analyzing every aspect of its interactions and outcomes holistically, right down to the individual agent and customer level.
The Essential Guide to WFM – Key Features to Look For
CCNG
MAY 30, 2024
Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. However, it’s helpful to capture those events and store them for future use.
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Get more out of SuccessBLOCS and APIs
Totango
MAY 20, 2020
I am happy to introduce more exciting features and functionalities as part of Belize: Write-Back Functionality Now Available with Customer Data Hub. We know you have probably integrated data from multiple data sources to create a complete view of your customers. Save your spot . Have a wonderful safe week, Ravit .
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Rethinking Your 2021 Marketing Strategy Based on NPS Data
Nicereply
MAY 6, 2021
Analyzing your NPS data can help you identify where your detractors are getting the wrong idea from what you promise them. Here are 6 ways that you can use this valuable data to inform and tailor your 2021 marketing plan to your customers’ needs. Your NPS data can provide confirmation that you’re positioning your product correctly.
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The Benefits of Aircall’s CRM Phone Integrations
aircall
APRIL 19, 2021
With a CRM phone integration , your sales and support agents can view many details about customers before they even utter a greeting. A voice ecosystem starts with VoIP (voice over internet protocol) technology and an open API (application programming interface). Understanding the Importance of CRMs for Your Business.
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12 Reasons a CRM Phone Integration Improves the Customer Experience
aircall
APRIL 12, 2021
A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. No matter the size of your business, a CRM phone integration is an essential component of your sales and support operations. A CRM is affordable enough for startups.
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What is an API?
Babelforce
OCTOBER 20, 2021
An API is an application programming interface. You can think of an API as a sort of universal translator. Different software applications have their own ways of “talking” and the API makes sure that they can “talk” to each other. APIs in action: a practical example. How APIs improves customer experience.
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No API Integration in Your Call Center? You’re Basically Banning Collaboration.
Babelforce
JULY 1, 2021
We’re talking about things like: CRM Helpdesk Dialer IVR ACD. … Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. See, your CRM only knows “CRM speak”. and a dozen others. Sure thing!
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AI in Customer Service: Chatbots and ChatGPT are just the Start
TechSee
JUNE 29, 2023
This level of service automation requires that the AI management layer sync with an LLM to communicate with the customer and integrate with internal systems such as CRM, commerce platforms, and even ERPs to perform required validations and actions.
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Why Audio Capture Vendors Hold your Call Recordings Hostage
OrecX
MAY 17, 2022
Did you know that many call recording solutions charge a substantial fee to access your own recorded audio data? With all this being said, you want a recording/audio capture solution that offers unbridled access to your own recorded data (in a standard exportable format) at no extra charge. So why does this happen?
Speech Analytics: Garbage in, Garbage Out
OrecX
JANUARY 5, 2021
OPEN - Does your recorder support the collection of non-audio data (such as CRM, ACD or agent desktop applications) via REST API, which can be appended to audio recordings? This is important so every call can be recorded across all of your locations.
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CRM Integration: The 2023 Guide
JustCall
APRIL 4, 2023
Customer Relationship Management (CRM) software is the bedrock of organizations today. To make the most of this technology, engaging in CRM data integration with your existing business processes and systems is important. What is CRM Integration? What Are the Different Types of CRM Integration Services?
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Using Integrations In Customer Experience
Lumoa
FEBRUARY 15, 2021
For example, you probably have integrated your CRM with your helpdesk already to get a better view of your customers so you can be even more efficient when solving their issues. Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data.
What is Contact Center CRM? A Beginner’s Guide
JustCall
MARCH 7, 2023
Personalization requires a lot of customer data. But data collection alone is not enough. You also need to organize the data and put it to business use. This is where you need a contact center CRM integration. This guide will explore the what, why, and how of contact center CRM integration.
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10 Must Haves for Cloud-Based Customer Engagement Platforms
Aspect
OCTOBER 3, 2018
Real-time dashboards provide up-to-the-minute actionable data that can be combined with other business data sources while historical reporting and dashboards allow organizations to analyze data and uncover trends to improve operations and service strategies. Shared Real-Time and Historical Reporting.
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3 Ways Data Improves the Customer Experience
UJET
SEPTEMBER 15, 2020
With more data and systems available than ever before, improving the customer experience shouldn’t be a guessing game. The most effective customer service organizations are extremely data-driven, analyzing every aspect of its interactions and outcomes holistically, right down to the individual agent and customer level.
Upgrade to Dash 5.0 Is Coming!
VirtualPBX
FEBRUARY 16, 2021
With every call you make or receive, digital information passes through some part of the VirtualPBX API. The API lets use handle call information and pass it to your devices. It lets users manage webhooks to capture data about their business’s calls. Stay In Touch – Join Our Newsletter.
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Omnichannel 101: A Seamless Experience Everyone Wants
Quality Contact Solutions
MAY 5, 2022
You do this by integrating back-end processes and technology to allow data to flow seamlessly from one channel to the next without needing to start over. QCS has been integrating with various clients’ CRM platforms for years, allowing us to seamlessly continue with our client’s omnichannel strategy. Omnichannel Solutions.
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How is CRM Used in Call Centers? A Call Center Software Guide
Babelforce
FEBRUARY 25, 2022
In this post: What does CRM stand for? Isn’t CRM the business practice or the software? What does CRM stand for? CRM is short for “Customer Relationship Management”. There are two main reasons that businesses need this: First, businesses need a straightforward way to view their customer data. But not really!
3 steps to customer survey automation
delighted
DECEMBER 3, 2021
Data transferring from one platform to another is a prime example of manual distribution. Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. Do you have a CRM (e.g. Create custom APIs for more complex use cases. Automated distribution. Salesforce)?
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Build generative AI–powered Salesforce applications with Amazon Bedrock
AWS Machine Learning
JULY 29, 2024
This is the fourth post in a series discussing the integration of Salesforce Data Cloud and Amazon SageMaker. SageMaker endpoints can be registered with Salesforce Data Cloud to activate predictions in Salesforce. This post is co-authored by Daryl Martis and Darvish Shadravan from Salesforce.
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3 Critical Questions to Include in Your Customer Success Software RFP (Request for Proposal)
ClientSuccess
FEBRUARY 8, 2021
Over the past few years, customer success teams have migrated off sales-focused CRM and project management platforms to solutions that are custom built from the ground-up for customer success teams to better manage customer accounts. What kinds of API integrations do you provide to seamlessly connect with our other vendors? .
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Customer Service Automation: VirtualPBX Webhooks & Zapier Integrations
VirtualPBX
MARCH 3, 2023
Our very own Customer Success Coordinator, Kathy, needed to find a way to accurately track her teams activity in Pipedrive CRM and be able to follow up with received voicemails. This integration allows you to move data between apps or automate repetitive tasks , such as customer service automation tasks.
Beyond Omnichannel: How 3 Brands Deliver State-of-the-Art CX for Modern Consumers
UJET
OCTOBER 22, 2020
ByNext Uses Real-Time Data + Customer History to Solve Issues Faster. To accomplish this goal, ByNext unified their customer relationship management (CRM) tool with UJET’s contact center platform to ensure every agent had all important customer information readily available. Instacart Doesn’t Integrate Customer Data — They Unify It.
Call Center Analytics: How to Analyze Call Center Data
Balto
JANUARY 14, 2025
From understanding the fundamentals of call center predictive analytics to diving into real-world call center analytics use cases, this comprehensive guide covers everything you need to know about analyzing call center data. Predictive Analytics: Uses historical data to forecast future events like call volumes or customer churn.
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What is CCaaS (Contact Center as a Service): Definition, and Benefits
JustCall
AUGUST 16, 2021
A cloud contact center is hosted in a data center. Further, you can integrate your phone software with CRM and helpdesk to make your job easier. Monitor Real Time and Historical Data. CCaaS comes with additional functionalities and features that allow you to track important live as well as historical data.
3 principles to tackle the emerging debt collection crisis
Talkdesk
OCTOBER 14, 2020
Leveraging enterprise-grade customer engagement platforms like Talkdesk that securely integrate with customer data systems, marketing automation platforms and core systems will empower banks to create specialized repayment programs. Talkdesk has over 30 security certifications to guard your data at the server level to the operator level.
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Jivo Recognized as a Summer 2022 High Performer by G2
JivoChat
JUNE 28, 2022
Built-in CRM. With JivoChat, you will have a built-in CRM, helping to develop a more effective workflow to keep track of leads and customers and avoid losing business opportunities. It takes only 10 minutes to install the Jivo CRM, and you don’t need to have any special training to use it. API for Developers.
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How to Create a WhatsApp Chatbot for your Business
Inbenta
JULY 3, 2020
WhatsApp Business offers an API (Application Programming Interface). An API is a set of programming standards that allows other developers to create products associated with a specific service. However, the WhatsApp Enterprise API works to a certain extent, which means that it is not available to all companies.
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Let’s share data, not software logins.
ChurnZero
JUNE 8, 2022
The most important ones run departments, determine workflows, and generate the important data that makes a business go. I am certain that we run ChurnZero’s business using data from no less than two dozen SaaS products: Customer Success platform, CRM, marketing automation, support, finance, HR and more.
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Why Access to Customer Data is Essential for Sales Performance
aircall
MARCH 19, 2021
Our world is driven by data. By 2025, global data is projected to grow to 175 zettabytes. What happens to all this data? For some businesses, they use this customer data to gain unique insights to improve things like sales performance or the customer experience. What is Customer Data? Identity Data.
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How Q4 Inc. used Amazon Bedrock, RAG, and SQLDatabaseChain to address numerical and structured dataset challenges building their Q&A chatbot
AWS Machine Learning
DECEMBER 6, 2023
These datasets are often a mix of numerical and text data, at times structured, unstructured, or semi-structured. In today’s fast-paced and data-driven financial landscape, Investor Relations Officers (IROs) play a critical role in fostering communication between a company and its shareholders, analysts, and investors.
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Discover insights from Zendesk with Amazon Kendra intelligent search
AWS Machine Learning
SEPTEMBER 16, 2022
Customer relationship management (CRM) is a critical tool that organizations maintain to manage customer interactions and build business relationships. Zendesk is a CRM tool that makes it easy for customers and businesses to keep in sync. It can learn effectively from your Zendesk data, extracting meaning and context.
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Improve Contact Center AHT and FCR with Automated Visual Flows
TechSee
MAY 23, 2023
A Forrester Consulting study found that 70% of contact center agents lack access to relevant customer data. This ‘hold time’ is the ‘gold time,’ the ideal time to automatically trigger visual flows that collect the data and images representatives need to more quickly and efficiently resolve the customer issue.
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Enterprise Contact Center Solutions: A Game Changer
NobelBiz
APRIL 2, 2024
Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. CRM Connectors and API Integrations : Updating CRM client profiles in real-time just got easier.
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