Kunnect

MAY 5, 2015

On the heels of our Salesforce.com CRM integration, Kunnect is pleased to announce that our seamless, cloud-based call center software can now be integrated with Zoho.com CRM and apps. They offer sales and marketing tools such as customer relationship management (CRM), social media monitoring and insights, campaign management and more.

CRM 48

CRM call center software Call Center APIs 48

VirtualPBX

AUGUST 5, 2021

You will have the power to fully automate SMS marketing , send an SMS from your CRM , and utilize our API to make a custom Business SMS integration. If you would like to learn more about Business SMS, our experts are happy to offer a free demo of all that VirtualPBX has to offer your business.

APIs 98

APIs CRM Sales Feedback 98

AWS Machine Learning

JULY 29, 2024

Our open and flexible AI environment, grounded with customer data, positions us well to be leaders in AI-driven solutions in the CRM space.” Grant Amazon Bedrock invoke model permission to an IAM User Salesforce Einstein Studio requires an access key and a secret to access the Amazon Bedrock API. Follow him on LinkedIn.

APIs 118

APIs Accountability CRM Engineering 118

Cincom

MARCH 20, 2025

Identify critical business challenges and ensure that the CPQ solution aligns with your eCommerce platform , ERP, and CRM. Select a solution that supports API-based integration with your existing eCommerce platform (e.g., Schedule a demo today or connect with our experts to explore how CPQ can revolutionize your sales operations.

B2B 40

B2B Sales CRM Finance 40

TechSee

JANUARY 24, 2019

This is ideal for customers looking to make travel arrangements, change the details on their hotel stay, report a defect in a purchase or see a product demo. Integrations: Look for an ecosystem-friendly platform that is based on open APIs to maximize data integration and agent workflow.

Call flow 141

Call flow Sales Technical Support APIs 141

NobelBiz

MAY 25, 2023

Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

Upstream Works

JANUARY 22, 2019

These applications are often best-of-breed and highly valued by the contact center, including CRM, WFM, QM, and proprietary systems. Join our webinar and demo: Accelerate CX Innovation with Smart Integrations across the Enterprise. The post Seamless Customer Experience Requires Smart Integrations appeared first on Upstream Works.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

Creative Virtual

JANUARY 28, 2021

API request fees) or flat monthly subscription costs for low-end systems, but who is giving the educated bot buyer a clear, top to bottom view of what it costs to build a system that will really work? A standard production system should include integration with a live chat platform as well as your CRM. Ready to learn more?

Chatbots 98

Chatbots Consulting Consulting Virtual Agent 98

ProProfs Blog

OCTOBER 25, 2021

For example, by connecting the survey tool to your CRM tools, you can identify potential leads online and source more business for your brand. You can easily integrate Alchemer with your existing tools like CRM and ERP systems. With Trustpilot’s API, customize review invitations via chat, QR code, and more.

Feedback 148

Feedback Surveys Enterprise Analytics 148

Serenova

JUNE 24, 2020

When other applications like customer relationship management (CRM) tools are integrated with customer service systems, an intelligent call router can use customer details to send a customer to the best agent or department right away. You can also build your own custom integrations using our APIs. Intelligent Routing.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

NobelBiz

APRIL 23, 2024

Moreover, many agencies are now utilizing customer relationship management (CRM) systems that integrate with call center technology to provide a seamless experience for both agents and debtors. In call centers, CRM systems are especially crucial as they allow agents to quickly access detailed debtor information during calls.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

Serenova

JUNE 24, 2020

When other applications like customer relationship management (CRM) tools are integrated with customer service systems, an intelligent call router can use customer details to send a customer to the best agent or department right away. You can also build your own custom integrations using our APIs. Intelligent Routing.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Inbenta

OCTOBER 4, 2022

Whenever the inquiry is too complex or an answer cannot be found within the knowledge base, the conversation is escalated to Zendesk Agent Workspace through the Zendesk Zopim API. This enables your users to keep the context of the conversation, without having to repeat themselves as shown in the following video demo.

Chatbots 64

Chatbots CRM APIs Personalization 64

JustCall

MARCH 15, 2023

Thanks to SMS gateways and APIs, you can schedule and automatically send pre-written messages to thousands of customers today. Once you integrate an SMS API into your existing CRM, the API protocol enables sending automated bulk SMSes for various purposes, including order confirmation, tracking, and promotion.

Marketing 122

Marketing Telemarketing APIs Best practices 122

JivoChat

AUGUST 7, 2023

From a sole email marketing platform, this software-as-a-service (SaaS) business now offers a complete customer relationship management (CRM) suite. Organize the calendar by creating different types of meetings, like team meetings, client meetings, and demos. And, you may share the booking link wherever you want.

APIs 75

APIs Sales CRM Analytics 75

Cincom

JANUARY 30, 2025

Ensure that the software supports open APIs to allow smooth data exchange across platforms. Dont just take our word for itschedule a demo today and see how Cincom Eloquence can help you revolutionize your customer communication management strategy. 3- Can I integrate communication software with CRM tools?

Multi-channel support 40

Multi-channel support CRM Finance APIs 40

CSM Magazine

SEPTEMBER 21, 2023

The upgrade integrates an array of powerful technologies, including CRM, workforce optimisation and enhanced omnichannel features like outbound dialler, drag-and-drop IVR and workflow builder and agent scripting. Book a demo here. The future of contact centre customer service is here, and its powered by Cirrus.

APIs 59

APIs Scripts Interactive Voice Response CRM 59

SmartAction

MARCH 1, 2022

Examples of horizontal SaaS include HubSpot, a popular suite of software products for customer service, sales, and inbound marketing; Salesforce, which provides CRM and applications for app development, marketing automation, and customer service. Integrating CRMs, ERPs, contact centers, and other business applications is simple through APIs.

Management 76

Management SaaS Virtual Agent Automotive 76

Upstream Works

OCTOBER 23, 2019

Upstream Works takes an integration approach to Customer Experience Management, leveraging our open APIs to connect and exchange information with best-of-breed providers, backend databases, legacy systems, and vertical specific applications – connecting anything and everything that makes up the whole of the customer experience.

Customer Experience 60

Customer Experience Management Journey mapping APIs 60

aircall

FEBRUARY 26, 2018

Aircall integrates with dozens of the most popular CRM suites, helpdesk platforms, plus Zapier (for everything else). Using Aircall’s open API, users can create customizable integrations. Direct display of all CRM integrations. We are very serious about integrations. 2018 updates include: Cold and warm call transfers.

call center software 59

call center software Call Center First call resolution Technical Support 59

Xaqt

JULY 20, 2020

Built on the Twilio's Programmable Voice and Messaging APIs, Twilio Flex provides full control over most aspects of your contact center. Get a Demo. Twilio Flex is a robust and flexible cloud-based call center platform. However, Twilio Flex lacks critical reporting and dashboard functionality that most contact centers require.

APIs 52

APIs Contact Center Call Center Government 52

aircall

APRIL 16, 2021

For example, sales and support teams have been using CRM systems for quite some time. The combination of a CRM system, cloud-based phone system, and sales or support integrations brings all the right digital tools to a central, accessible location and syncs them together seamlessly. 4) Investing too much time on product demos.

SaaS 62

SaaS Sales Coaching APIs 62

Playvox

NOVEMBER 15, 2022

Out-of-the-box WFM integrations with telephony, CRM, HR, payroll, and calendar systems – along with the ability to leverage open APIs – let customer support centers pull data quickly and accurately. Request a demo of Playvox Workforce Management today. . Want to see how much you can save?

Management 86

Management Schedule adherence Coaching Contact Center 86

AskNicely

OCTOBER 1, 2018

Good software will allow you to segment data stored in your CRM, Help Desk, billing and accounting systems, and imported into your customer feedback software as custom fields. With that in mind, it’s important that you choose software that integrates with your CRM or allows email uploading of CSV files for the most ease of use.

APIs 60

APIs Surveys Best practices CRM 60

JustCall

JANUARY 23, 2024

Compliance and Security Does it adhere to WhatsApp’s Business API guidelines? Integration Does it integrate with your CRM or email marketing software? Can it connect with third-party APIs for added functionality? Is there a free trial or demo you can go for? Can it automate messages and replies?

Management 52

Management APIs CRM Chatbots 52

Hodusoft

MAY 17, 2024

Key standards like the Computer-Supported Telecommunications Application (CSTA), the Java Telephony API (JTAPI), the Telephony Server API (TSAPI), and the Telephony Application Programming Interface (TAPI) normalized CTI interfaces. Lucent and IBM played significant roles, but startups like ZTEL also contributed innovative solutions.

Interactive Voice Response 52

Interactive Voice Response CRM Contact Center Call Center 52

Aria Solutions

JUNE 8, 2020

Demo early, demo often. This is not to say we haven’t gone through system testing, sprint demos and UAT with customers, deployed to production, and still had to come back and make adjustments during the support period. Account for the existing security and access, and the possible need to change them.

Engineering 62

Engineering APIs Consulting Consulting 62

Aria Solutions

JUNE 8, 2020

Demo early, demo often. This is not to say we haven’t gone through system testing, sprint demos and UAT with customers, deployed to production, and still had to come back and make adjustments during the support period. Account for the existing security and access, and the possible need to change them.

Engineering 62

Engineering APIs Consulting Consulting 62

Cincom

MAY 8, 2024

Integration with Existing Systems: APIs facilitate data sharing between CPQ and other core platforms like CRM, ERP, accounting, e-commerce, and more. CTA: Schedule a demo FAQs What does CPQ software do? Does CPQ software replace CRM? This eliminates rekeying data while improving access to essential information.

Enterprise 52

Enterprise Sales CRM Upselling 52

Cincom

MAY 8, 2024

Related: Read about Microsoft Dynamics CRM CPQ integration What’s the Difference Between Standard CPQ and Cloud-Based CPQ? By using Cincom Open APIs, customers can extend and integrate other systems as needed. CTA: Schedule a demo FAQs What is CPQ cloud? Strict access controls govern who can access data in the CPQ system.

APIs 52

APIs Enterprise SaaS CRM 52

Xaqt

FEBRUARY 4, 2020

How to Reduce Your Customer Support Costs by 85% and Take Your Customer Experience to the Next Level with a Conversational IVR That Integrates With Any CRM or Ticketing System. Schedule a Demo or Discovery Call. Then its just a matter of of providing us your Zendesk API key and you're up and running.

Interactive Voice Response 52

Interactive Voice Response APIs Technical Support Self service 52

aircall

SEPTEMBER 12, 2022

100+ Integrations and API access. Access to API developer support. Aircall tip: Connect Aircall to CRM tools like Salesforce or HubSpot to surface contact details and previous call notes and power more personalized customer interactions. Check out our developer portal for more info on our open API. & Canada*.

voip 62

voip APIs Interactive Voice Response Call Center 62

VirtualPBX

SEPTEMBER 14, 2020

single user per month Add Unlimited Users Unlimited Local Minutes 1000 Plan Minutes 2,500 Toll-Free Minutes 5 Toll-Free or Local Numbers 15 Toll-Free or Local Numbers Call Recording and Webhooks CRM Integration and API Access GET STARTED GET STARTED. Take a second today to schedule a Free Demo to see it in action. In what way?

Telecommunications 69

Telecommunications voip APIs Marketing 69

Customer Service Life

JANUARY 22, 2018

This was basically license for a few of us to watch a lot of sales demos and get familiar with the variety of support technology on the market. At the end of each of these demos, I’ve been left asking, “When does it make sense to switch to a platform like this?” We see a sprinkling of others but these two are the biggies.

Customer Service 60

Customer Service APIs Contact Center CRM 60

aircall

JANUARY 24, 2017

Sortlist uses Aircall’s open API to create a new contact within Aircall as soon as a lead is created within Intercom. A phone call is made within minutes, and all notes, recordings, and other essential pieces of information are automatically updated within the Intercom CRM. Aircall+Intercom: A Blueprint for Better Conversations.

voip 48

voip APIs B2B CRM 48

JustCall

DECEMBER 23, 2022

into a CRM without any manual intervention. per user per month Premium – Message, video, and phone features and an open API at $33.74 per user per month Ultimate – Message, video, and phone features and an open API at $44.99 Call recording – Record and monitor agent calls to improve quality and performance.

voip 52

voip APIs CRM Enterprise 52

Hodusoft

JULY 3, 2024

CRM Integration Enterprise contact center software solutions easily integrate with Customer Relationship Management ( CRM ) systems and other business applications. Try the Demo Version and Make Informed Decision Introduce the free demo version of the enterprise contact center software to your customer service team.

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52