AWS Machine Learning

SEPTEMBER 16, 2022

Customer relationship management (CRM) is a critical tool that organizations maintain to manage customer interactions and build business relationships. Zendesk is a CRM tool that makes it easy for customers and businesses to keep in sync. The following screenshot shows the details of the OAuth configuration for the Zendesk API client.

APIs 94

APIs CRM Management Accountability 94

aircall

APRIL 25, 2022

Three Cheers for the Open API. Since the launch of the Aircall App Marketplace in 2019, countless partners have used our API to build innovative apps that expand the Aircall app ecosystem. . Our public API makes it easy for developers to work with Aircall. Together, we’re building the future of voice. . A Toast to Our Partners.

APIs 62

APIs CRM Technical Support Marketing 62

Expivia

FEBRUARY 15, 2024

Key Features: Generative AI for dynamic customer interactions Continuous learning from interaction data Seamless integration with existing knowledge bases Enlighten Auto Summary: Streamlining Documentation Documentation and memoing are necessary but time-consuming aspects of customer service.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

TechSee

SEPTEMBER 21, 2023

Sophie AI reads product documentation and support flows, observes customer service and field service interactions, and learns at each step. You can also use these visual AI models within your own applications via our secure APIs. These chatbots demanded a lot of effort from users and administrators.

Engineering 109

Engineering Enterprise Chatbots Self service 109

Cincom

MAY 8, 2024

It is also used for automatically generating quotes, proposals, and other sales documents tailored to each customer’s needs. Related: Read about Microsoft Dynamics CRM CPQ integration What’s the Difference Between Standard CPQ and Cloud-Based CPQ? Documentation and visual aids support customer education as well.

APIs 52

APIs Enterprise SaaS CRM 52

AWS Machine Learning

NOVEMBER 6, 2023

This in turn enables contact centers to deliver superior customer experience while reducing the documentation burden on their agents. Amazon Transcribe is a feature-rich speech-to-text API with state-of-the-art speech recognition models that are fully managed and continuously trained.

Contact Center 128

Contact Center CRM Analytics Average Handle Time 128

AWS Machine Learning

JULY 29, 2024

Our open and flexible AI environment, grounded with customer data, positions us well to be leaders in AI-driven solutions in the CRM space.” To learn more about inference with Claude 3, refer to Anthropic Claude models in the Amazon Bedrock documentation. For this post, we use the Anthropic Claude 3 Sonnet model.

APIs 122

APIs Accountability CRM Engineering 122

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. Do you have a CRM (e.g. Integrate with your tech stack.

Surveys 97

Surveys APIs SaaS Engineering 97

JustCall

MAY 26, 2022

Your agents to make, receive, track and record phone calls directly from web, mobile or the CRM/Helpdesk tool they use. All the phone calls and text messages get automatically logged in the CRM or Helpdesk that you use. Sales reps can make more phone calls by automatically logging all phone calls in the CRM.

CRM 98

CRM APIs Sales Technology 98

AWS Machine Learning

NOVEMBER 22, 2022

We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API. The Amazon Comprehend sentiment API identifies the overall sentiment for a text document. Use cases for real-time sentiment analysis.

APIs 80

APIs CRM Feedback B2C 80

TechSee

JANUARY 12, 2023

Since its launch a few months ago, the Visual Intelligence Platform has delivered analysis and insights within both TechSee’s products and via API integrations into third-party solutions like chatbots or workflows. Field Service Knowledge Augmentation. Knowledge management is a critical element of field service.

APIs 109

APIs Enterprise SaaS Chatbots 109

AWS Machine Learning

AUGUST 26, 2024

Our internal AI sales assistant, powered by Amazon Q Business , will be available across every modality and seamlessly integrate with systems such as internal knowledge bases, customer relationship management (CRM), and more. From the period of September 2023 to March 2024, sellers leveraging GenAI Account Summaries saw a 4.9%

Sales 126

Sales Accountability Feedback Metrics 126

JustCall

APRIL 3, 2023

How Can Freshdesk CRM Integration with JustCall Improve Your Customer Service? A Freshdesk CRM integration will also give business owners a bird’s eye view of customer behavior and history, thus arming them with crucial insights to provide better and more personalized support. Look for your ‘API key’ in the settings.

Customer Support 52

Customer Support CRM APIs voip 52

JustCall

APRIL 3, 2024

CRM integration: While you can upload lead data using.csv or.xls files, CRM integration should also be available. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall). Open API for custom integrations and workflows.

Sales 52

Sales CRM Scripts APIs 52

Cincom

MAY 8, 2024

Automated Document Generation: CPQ software produces professional quote documentation tailored to the products selected. Integration with Existing Systems: APIs facilitate data sharing between CPQ and other core platforms like CRM, ERP, accounting, e-commerce, and more. Does CPQ software replace CRM?

Enterprise 52

Enterprise Sales CRM Upselling 52

Cincom

MAY 8, 2024

With an integrated CPQ solution uniting customer relationship management (CRM) and enterprise resource planning (ERP) infrastructure, manufacturers gain end-to-end process visibility that makes it easier than ever to deliver on custom orders profitably. Tight connections unite CRM, ERP/MRP, PLM, CAD programs, and more to unite worlds.

Engineering 52

Engineering CRM Sales Enterprise 52

AWS Machine Learning

OCTOBER 15, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

APIs 95

APIs Engineering Accountability CRM 95

TechSee

MARCH 16, 2023

An OCR application can read this text so that a CRM or support database can automatically identify the relevant product. OCR is a critical component of computer vision applications, such as document scanning, automated data entry, and ID recognition. In the visual AI platform, OCR models integrate pre-trained models.

APIs 109

APIs CRM Technology Sales 109

JustCall

JANUARY 23, 2024

WhatsApp supports multimedia messages (images, videos, documents, etc.) Leveraging WhatsApp Business API for Scale The WhatsApp Business API is a game-changer for expanding businesses. This API allows for integration with customer relationship management (CRM) systems.

Customer Service 52

Customer Service APIs Customer Support Metrics 52

Cincom

MAY 8, 2024

CCM software consolidates different conversations into one system for designing, deploying, and tracking documents. CCM platforms also often integrate document automation tools that assemble customized documents like contracts and statements by pulling modular content components into templates.

Analytics 52

Analytics Enterprise Best practices Personalization 52

TechSee

AUGUST 31, 2022

Your team should be able to invoke a document signature capability, or when requested by the end-user, run a speed test or even remotely control the end-user’s computer in order to help them complete their desired task. How do they ensure reliability of their APIs as they regularly update and iterate? Platform vs Point Solution.

APIs 109

APIs Enterprise Technology Self service 109

NobelBiz

APRIL 23, 2024

Moreover, many agencies are now utilizing customer relationship management (CRM) systems that integrate with call center technology to provide a seamless experience for both agents and debtors. In call centers, CRM systems are especially crucial as they allow agents to quickly access detailed debtor information during calls.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API. The retrieved information provides useful context and ideas.

Best practices 129

Best practices Engineering Chatbots Enterprise 129

Cincom

MAY 8, 2024

Aggregated Customer Data and Distribution: CCM integrates customer data from various operational systems like CRM into communication templates to drive personalized messaging at scale. For Business Users Easy-to-Use Interface: Enables employees to quickly build compliant, customized documents without coding or changing systems.

Best practices 52

Best practices Metrics Education CRM 52

AWS Machine Learning

DECEMBER 21, 2022

Salesforce is a comprehensive CRM tool for managing support, sales, and marketing teams. With Amazon Kendra, you can configure multiple data sources to provide a central place to search across your document repository. Select Enable OAuth Settings to expand the API (Enable OAuth Settings) section. Opportunity*. Custom Objects*.

Enterprise 89

Enterprise Accountability APIs CRM 89

CSM Magazine

MAY 17, 2021

Another type of online tool that can help just about every office worker is CRM software. CRM or customer relationship management is a strategy that companies utilize to interact with potential or existing customers. CRM’s simple aim is to improve business relationships.

CRM 52

CRM APIs Sales Feedback 52

AWS Machine Learning

FEBRUARY 1, 2024

The data sources may be PDF documents on a file system, data from a software as a service (SaaS) system like a CRM tool, or data from an existing wiki or knowledge base. This pipeline could be a batch pipeline if you prepare contextual data in advance, or a low-latency pipeline if you’re incorporating new contextual data on the fly.

Best practices 134

Best practices Engineering SaaS APIs 134

Calabrio

JULY 28, 2020

The centers use Avaya Chat, LiveAgent CRM, Salesforce ticketing systems, a custom-built ticketing system, and ServiceNow. The technology used by the company includes Calabrio Teleopti WFM, computer telephony integration (CTI), Twilio Reporting, Ytica CRM, and Salesforce.

outsourcing 80

outsourcing Contact Center CRM APIs 80

JustCall

JANUARY 29, 2024

Challenge Required feature JustCall Sales Dialer Kixie PowerCall Agents can’t immediately contact new leads added on CRM and must wait for all the data to get added before beginning a campaign. Advanced workflows Included Not offered Dynamic dialer JustCall’s Dynamic Dialer automatically adds new leads from your CRM to your campaign.

Sales 52

Sales APIs Analytics Abandon rate 52

Balto

AUGUST 23, 2024

Seamless integration: Zoho Desk integrates nicely with other Zoho products like Zoho CRM, ensuring that your operations and data remain connected Mobile app support: Zoho’s mobile app enables your agents to work anywhere they want, providing flexibility. The best thing about LiveAgent is that it seamlessly scales with your business.

Call Center 52

Call Center Coaching Surveys CRM 52

3CLogic

FEBRUARY 28, 2024

As explained by Gartner “By 2026, more than 80% of enterprises will have used generative artificial intelligence (GenAI) application programming interfaces (APIs) or models, and/or deployed GenAI-enabled applications in production environments, up from less than 5% in 2023”. What's the ROI increase from GenAI summarization?

Contact Center 59

Contact Center Average Handle Time APIs Customer centricity 59

NobelBiz

NOVEMBER 27, 2023

This information can be used for various purposes, such as customer relationship management (CRM), lead identification, and targeted marketing campaigns. This information is invaluable for customer relationship management (CRM), lead identification, and targeted marketing campaigns.

Call Logging 59

Call Logging voip Contact center software CRM 59

InGenius

JANUARY 2, 2019

API - Application Programming Interface. An application programming interface (API) is a software "go-between" that acts like a behind the scenes guide to make it easier to connect two applications. CRM - Customer Relationship Management. DMS - Document Management System. ASR - Automatic Speech Recognition.

Contact Center 48

Contact Center Interactive Voice Response Business Process Outsourcing Average Handle Time 48

Jive

JUNE 26, 2018

Whether it’s a CRM solution, accounting software, or a cloud phone system, using cloud-based software hands dental practices a distinct advantage. For example, when you send a document attachment with your email, it’s “in the Cloud.” More and more, dental offices realize the benefits of migrating to the Cloud. Move to the Cloud .

voip 50

voip APIs CRM Coaching 50

TechSee

JANUARY 24, 2019

Billing issues: Agents can use live video interactive assistance when a shared view of a document is required to solve issues such as billing inquiries, invoice clarification, personal detail updates, coupons, returns and damaged goods. Proven track record: The provider should have experience!

Call flow 141

Call flow Technical Support Sales APIs 141

Aria Solutions

JUNE 8, 2020

Certainly, documenting the design of a solution delves deeper than what was talked about in my webinar series, so let’s cut to the chase. Currently, my team writes a short design document for each user story we’ve identified. Each design document has two important things for traceability : .

Engineering 62

Engineering APIs Consulting Consulting 62

Aria Solutions

JUNE 8, 2020

Certainly, documenting the design of a solution delves deeper than what was talked about in my webinar series, so let’s cut to the chase. Currently, my team writes a short design document for each user story we’ve identified. Each design document has two important things for traceability : .

Engineering 62

Engineering APIs Consulting Consulting 62