UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?

CRM 82

CRM Contact Center APIs Customer Service 82

TechSee

FEBRUARY 16, 2023

Everyone here at TechSee is excited about the launch of our brand new “Open Integration Platform,” a full API platform that puts the visual customer experience front and center. Now with the open API, any potential integration becomes available to the more than 1000 businesses globally that have deployed TechSee’s technology.

Technology 109

Technology APIs Customer Experience CRM 109

Interactions

OCTOBER 29, 2024

There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Integration extends the value of your use cases, such as by connecting Gen AI capabilities with your contact center platform, CRM, or analytics/BI tools.

Contact Center 62

Contact Center APIs Analytics SaaS 62

Wowdesk Blog

FEBRUARY 4, 2025

From small startups to large enterprises, leveraging the right technology can create a competitive edge in customer service. CRM & Business Tool Integrations Seamless integration with CRM systems ensures efficient data handling and personalization. Poor integration can lead to data silos and inefficiencies.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

Totango

MAY 20, 2020

Totango has now enabled write-back functionality so information flows from Totango back to your source systems like your CRM or Customer Support Platform. Stream Account & User Tag Information Using Customer Data Hub API. Now, tag information can be easily streamed to Totango via Customer Data Hub API. Save your spot .

APIs 62

APIs Best practices CRM Accountability 62

3CLogic

AUGUST 18, 2020

However, migrating to the cloud is not as simple as flipping a switch, especially if an enterprise has already invested in an on-premise telephony infrastructure. However, enterprises continue to remain dependent on their existing call center platform (IVR, queue management, reporting, etc.) Hybrid Cloud. Total Cloud.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

Aspect

OCTOBER 3, 2018

A single platform approach allows for seamless transitions from automated to live service and a tighter, easier integration with enterprise systems and workflows. A Rich Set of APIs for External Integration with CRM Systems and Enterprise Data Sources. Personalized, Role-based, User Desktop.

APIs 107

APIs Self service SaaS Enterprise 107

Outsource Consultants

JANUARY 28, 2025

Why Selecting the Right Enterprise Contact Center Matters Choosing the right enterprise contact center is a critical decision for businesses seeking to enhance customer experience and operational efficiency. What Are Must-Have Features in an Enterprise Contact Center?

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

Cincom

FEBRUARY 14, 2025

It demands a well-defined framework that integrates automation, pricing governance, and seamless CRM and ERP connectivityall of which are essential for driving predictable revenue and operational efficiency. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow.

Best practices 40

Best practices Sales CRM Finance 40

Cincom

MAY 8, 2024

From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. Fortunately, Configure, Price, Quote (CPQ) software provides specialized solutions purpose-built for streamlining sales in enterprise environments. Related: What Is Configure Price Quote Software?

Enterprise 52

Enterprise Sales CRM Upselling 52

Avaya

AUGUST 1, 2017

That’s why we’re so excited about the Avaya CRM Connector, designed specifically for Salesforce integration. The Avaya CRM Connector enhances the relationship between Salesforce and the underlying foundation of the contact center. 1 global CRM provider , brings enterprises one step closer to bridging this critical technology gap.

CRM 58

CRM Multichannel APIs Healthcare 58

Calabrio

FEBRUARY 25, 2025

Theres also very frequently overlap between so-called CX platforms and technology termed customer engagement (CEM) solutions, customer journey analytics platforms, and customer relationship management (CRM) solutions, as well as voice of the customer solutions, customer data platforms, contact center platforms, and more.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

CSM Magazine

FEBRUARY 19, 2025

Whether you rely on tools like Zendesk, HubSpot, or custom CRM platforms, multilingual software must integrate effortlessly without creating additional complications for your team. Check for features such as: API or native integration with your help desk or CRM. Simple onboarding processes for your team.

Customer Service 52

Customer Service CRM APIs SaaS 52

TechSee

JANUARY 12, 2023

By bringing VI’s analysis and insights to the mobile environment via a native SDK, enterprises can deliver a truly next-generation, immersive solution for consumers and field technicians. . This delivers a superior UX to an API-based solution, as it avoids image upload and API response times – resulting in a more fluid UX.

APIs 109

APIs Enterprise SaaS Chatbots 109

AWS Machine Learning

APRIL 29, 2024

Command R/R+ are the state-of-the-art retrieval augmented generation (RAG)-optimized models designed to tackle enterprise-grade workloads. Command R/R+ in Tool Use mode creates API payloads (JSONs with specific parameters) based on user interactions and conversational history. What are Cohere Command R and Command R+?

APIs 108

APIs Engineering Enterprise CRM 108

AWS Machine Learning

JULY 29, 2024

Our open and flexible AI environment, grounded with customer data, positions us well to be leaders in AI-driven solutions in the CRM space.” Grant Amazon Bedrock invoke model permission to an IAM User Salesforce Einstein Studio requires an access key and a secret to access the Amazon Bedrock API. Follow him on LinkedIn.

APIs 118

APIs Accountability CRM Engineering 118

Balto

JANUARY 6, 2025

Seamless integration: Zoho Desk integrates nicely with other Zoho products like Zoho CRM, ensuring that your operations and data remain connected Mobile app support: Zohos mobile app enables your agents to work anywhere they want, providing flexibility. The best thing about LiveAgent is that it seamlessly scales with your business.

Call Center 52

Call Center Coaching Surveys Contact Center 52

Inbenta

JULY 3, 2020

WhatsApp Business offers an API (Application Programming Interface). An API is a set of programming standards that allows other developers to create products associated with a specific service. However, the WhatsApp Enterprise API works to a certain extent, which means that it is not available to all companies.

Chatbots 98

Chatbots APIs Wait times CRM 98

TechSee

SEPTEMBER 21, 2023

Generative AI will be transformative for every enterprise. This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise. As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers.

Engineering 109

Engineering Enterprise Chatbots Self service 109

TechSee

MAY 23, 2023

Across sectors and around the world, enterprise leaders have been carefully managing expenses and streamlining processes. Over the last two years, dozens of enterprises have deployed automated visual flows, dramatically improving their efficiency and overall service performance. 2023 has been the year of efficiency.

Contact Center 109

Contact Center Interactive Voice Response APIs Consulting 109

Talkdesk

OCTOBER 14, 2020

Leveraging enterprise-grade customer engagement platforms like Talkdesk that securely integrate with customer data systems, marketing automation platforms and core systems will empower banks to create specialized repayment programs. They grew up with flawless digital payment and borrowing experiences.

Banking 105

Banking Finance APIs Healthcare 105

AWS Machine Learning

JUNE 21, 2023

Today, we are excited to announce a feature that lets you integrate LCA with your Customer Relationship Management (CRM) system, built on top of the pre- and post-call Lambda hooks. In this post, we walk you through setting up the LCA/CRM integration with Salesforce. Under API (Enable OAuth Settings) , choose Manage Consumer Details.

Analytics 91

Analytics APIs CRM Contact Center 91

TechSee

AUGUST 31, 2022

After speaking with hundreds of customers, enterprise buyers and our global team of customer success leaders, below are the five key questions to ask when evaluating a provider for your business. In most enterprises, about 15-25% of the team are early adopters, and 15-25% will be laggards. Platform vs Point Solution.

APIs 109

APIs Enterprise Technology Self service 109

Tethr

JANUARY 18, 2019

Large enterprises – defined as an organization employing more than 1,000 call center agents – are increasingly moving to cloud-based contact center platforms and away from complex on-premise hardware and software. The post Cloud-based listening for the enterprise appeared first on Tethr.

Enterprise 48

Enterprise Outbound sales Call flow APIs 48

AWS Machine Learning

NOVEMBER 6, 2023

Amazon Transcribe is a feature-rich speech-to-text API with state-of-the-art speech recognition models that are fully managed and continuously trained. You can optionally provide a Lambda function ARN that will be run after the summary is generated to integrate with third-party CRM systems.

Contact Center 129

Contact Center CRM Analytics Average Handle Time 129

UJET

SEPTEMBER 15, 2020

So here are the three best practices we’ve identified in our work with some of the world’s most tech-forward, enterprise brands: 1. In the most basic enterprise customer service toolset, there’s a contact center platform (or ACD), customer relationship management solution (CRM), and workforce engagement solution ( WEM ).

Customer Experience 78

Customer Experience CRM Contact Center Virtual Agent 78

Upstream Works

JANUARY 22, 2019

Upstream Works takes an open approach to integration, bringing together all your channels, interactions, data, systems, and processes across the enterprise while providing the means to easily leverage all of the information in a single, intuitive workspace for managing and optimizing customer engagements across the journey.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

Cisco - Contact Center

FEBRUARY 19, 2021

Communications Platform-as-a-Service ( CPaaS) infrastructure to enable customization of communications via APIs. In addition to API access, the platform allows for the automation and orchestration of customer interaction workflows.

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

Cincom

SEPTEMBER 8, 2020

a global supplier of enterprise software solutions, today announced a new release of CPQSync by Cincom that provides an enhanced selling environment for sales reps, partners and customers. CINCINNATI, September 8, 2020 – Cincom Systems, Inc., About Cincom. For more information about CPQSync, send an email to cpqsync@cincom.com. 513-612-2113.

Finance 77

Finance APIs Enterprise CRM 77

Pointillist

FEBRUARY 19, 2018

Delivering a coherent experience across all enterprise touchpoints requires finding patterns across an overwhelming number of data points. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. This is prime stomping ground for AI. Business Context.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

AWS Machine Learning

MARCH 14, 2024

When applying these approaches, we discuss key considerations around potential hallucination, integration with enterprise data, output quality, and cost. You can build RAG-powered applications on your enterprise data using Amazon Kendra. Agents FMs can understand and respond to queries based on their pre-trained knowledge.

Best practices 129

Best practices Engineering Chatbots Enterprise 129

3CLogic

OCTOBER 7, 2020

Today, 70% of enterprises either have a digital transformation strategy in place or are actively working on one. In fact, 72% of enterprises expect digital transformation to create closer relationships with customers. to drive more intelligent outcomes without the need for live agent assistance. Conclusion.

Interactive Voice Response 76

Interactive Voice Response Call flow Self service Enterprise 76

Hodusoft

JULY 3, 2024

A Guide to Choose the Best Contact Center Software for Your Enterprise Contact centers come in different types and sizes. It lies between the basic level and enterprise-grade contact center software. What Is an Enterprise Contact Center? What Is Enterprise Contact Center Software? Read on and thank us later.

Contact center software 52

Contact center software Enterprise Contact Center Interactive Voice Response 52

Cisco - Contact Center

JUNE 13, 2019

The contact center is one of the most interconnected applications in the enterprise, with dozens of integrations to multiple systems. In addition, contact center supervisors have unified reporting for business app and contact center interactions, which means that no costly API custom mash-up of data is required.

Contact Center 68

Contact Center APIs contact center solutions CRM 68

TechSee

JANUARY 24, 2019

Integrations: Look for an ecosystem-friendly platform that is based on open APIs to maximize data integration and agent workflow. Some key integration features are single sign-on, integrations with CRM, customer app and knowledge base, and customized call flow support. Proven track record: The provider should have experience!

Call flow 141

Call flow Sales Technical Support APIs 141

Creative Virtual

JANUARY 28, 2021

API request fees) or flat monthly subscription costs for low-end systems, but who is giving the educated bot buyer a clear, top to bottom view of what it costs to build a system that will really work? What will a chatbot that your customers actually want to use cost for a large enterprise? ‘There’s no one-size fits all.’ ‘I’d

Chatbots 98

Chatbots Consulting Consulting Virtual Agent 98

ProProfs Blog

NOVEMBER 15, 2021

Creating forms via Qualaroo lead gen form is simple yet effective that can be easily downloaded in CSV format exported directly into the CRM. . Enterprise plan starts from $82.50/month Enterprise-grade features. Enterprise plan. Enterprise plan for high functioning teams comes with custom pricing. Source: Jotform.

Surveys 148

Surveys Analytics Enterprise Feedback 148