VirtualPBX

MARCH 3, 2023

Our very own Customer Success Coordinator, Kathy, needed to find a way to accurately track her teams activity in Pipedrive CRM and be able to follow up with received voicemails. When you turn your Zap on, it will run the action steps every time the trigger event occurs. Each Zap consists of a trigger and one or more actions.

Customer Service 74

Customer Service Call flow voip CRM 74

CSM Magazine

APRIL 29, 2024

Real-time Monitoring and Alerts BI tools provide real-time monitoring of social media conversations, ensuring businesses can stay updated on relevant discussions, trends, and events as they happen. Real-time monitoring allows businesses to promptly respond to customer inquiries, address complaints, and capitalize on emerging opportunities.

Analytics 52

Analytics Metrics CRM APIs 52

Kunnect

MAY 5, 2015

On the heels of our Salesforce.com CRM integration, Kunnect is pleased to announce that our seamless, cloud-based call center software can now be integrated with Zoho.com CRM and apps. They offer sales and marketing tools such as customer relationship management (CRM), social media monitoring and insights, campaign management and more.

CRM 48

CRM call center software Call Center APIs 48

Hodusoft

MAY 17, 2024

Key standards like the Computer-Supported Telecommunications Application (CSTA), the Java Telephony API (JTAPI), the Telephony Server API (TSAPI), and the Telephony Application Programming Interface (TAPI) normalized CTI interfaces. Lucent and IBM played significant roles, but startups like ZTEL also contributed innovative solutions.

Interactive Voice Response 52

Interactive Voice Response CRM Contact Center Call Center 52

Hello Customer

JUNE 30, 2022

For example, Luminus , one of our customers, incorporated their results from our platform into their CRM. We offer a range of native integrations, which require no development work on your end, including: Salesforce (CRM), Vectera (Videomeetings), Zapier and Google Tag Manager. Salesforce (CRM system). Native integrations.

Feedback 52

Feedback APIs CRM Surveys 52

Hello Customer

JUNE 30, 2022

For example, Luminus , one of our customers, incorporated their results from our platform into their CRM. We offer a range of native integrations, which require no development work on your end, including: Salesforce (CRM), Vectera (Videomeetings), Zapier and Google Tag Manager. Salesforce (CRM system). Native integrations.

Feedback 52

Feedback APIs CRM Surveys 52

Call Experts

AUGUST 12, 2021

Salesforce is one of the most popular CRM ( Customer Relationship Management ) systems in use today. In addition, with Call Experts’ newest features and capabilities, we can integrate and work directly via an API connection. . This means that your CRM is going to need to keep up with it. What does this all mean?

Contact Center 52

Contact Center APIs CRM Scripts 52

Calabrio

JULY 28, 2020

The centers use Avaya Chat, LiveAgent CRM, Salesforce ticketing systems, a custom-built ticketing system, and ServiceNow. The technology used by the company includes Calabrio Teleopti WFM, computer telephony integration (CTI), Twilio Reporting, Ytica CRM, and Salesforce.

outsourcing 80

outsourcing Contact Center CRM APIs 80

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Cincom

SEPTEMBER 8, 2020

The solution is open platform with APIs that enable extensibility, and businesses can integrate workflows with Microsoft Power Automate and Power BI-based reporting. If you are a reseller, VAR or partner in the Microsoft CRM Channel, please contact Claire Oancea, Channel Development Manager for TeamSync by Cincom , at teamsync@cincom.com.

Finance 77

Finance APIs Enterprise CRM 77

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

ChurnZero

JUNE 10, 2022

For instance, pulling in a developer to build an API integration to connect your product to a CS platform is a much more involved task than tapping a CRM admin to identify key fields to include in a native CRM integration.

CRM 52

CRM Accountability APIs SaaS 52

Xaqt

FEBRUARY 4, 2020

How to Reduce Your Customer Support Costs by 85% and Take Your Customer Experience to the Next Level with a Conversational IVR That Integrates With Any CRM or Ticketing System. Then its just a matter of of providing us your Zendesk API key and you're up and running.

Interactive Voice Response 52

Interactive Voice Response APIs Technical Support Self service 52

Help Scout

APRIL 8, 2019

Reminder: We’re retiring Mailbox API 1.0 We’ve got a big change to our API just around the corner, and it may require action on your part. On June 6th, we’ll be saying goodbye to our legacy Mailbox API 1.0. If you’re currently using the Mailbox API 1.0, you’ll need to migrate to Mailbox API 2.0 Mailbox API 2.0:

APIs 40

APIs Wait times CRM Accountability 40

Hodusoft

NOVEMBER 17, 2021

If customer relationship management (CRM) tools are integrated with customer service systems, an intelligent call router can use the customer’s details to send the customer to the most suitable agent or department. Routing intelligence. Customer Experiences in Omnichannel Contact Centers. Map your Online Customer Journey.

Contact center software 98

Contact center software Contact Center Multichannel Best practices 98

USAN

OCTOBER 5, 2021

Healthcare organizations, as an example, offer proactive service when they remind patients of upcoming appointments, as do utility companies when they warn customers of impending weather events to ensure they’re well-prepared for any inconvenience. Benefiting more than just customers. USAN Dialer for Amazon Connect.

Contact Center 52

Contact Center APIs Healthcare Cloud contact 52

Tethr

JANUARY 18, 2019

For example, Five9 – one of the leading cloud-based call center platforms – provides an open API that enables the sharing of call audio and metadata with Tethr’s leading AI-powered voice analytics platform. Now, the ‘open’ nature of cloud-based platforms enables robust interaction between systems.

Enterprise 48

Enterprise Outbound sales Call flow APIs 48

AskNicely

OCTOBER 1, 2018

Good software will allow you to segment data stored in your CRM, Help Desk, billing and accounting systems, and imported into your customer feedback software as custom fields. With that in mind, it’s important that you choose software that integrates with your CRM or allows email uploading of CSV files for the most ease of use.

APIs 60

APIs Surveys Best practices CRM 60

Hodusoft

MAY 10, 2024

Improved Productivity Virtual call center software includes features like automatic call distribution, call routing, and integration with customer relationship management (CRM) systems. Integration Capabilities Evaluate whether the software can seamlessly integrate with your existing CRM, helpdesk, or other business tools.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

iCiDIGITAL

NOVEMBER 12, 2018

The four features we are looking forward to the most are Progressive Web Apps, GraphQL, Async API, and Two-Factor Authentication. ReactJS for rendering and event handling. Apollo for efficient API interactions. GraphQL is a query API language used for PWA storefronts to transfer data efficiently.

APIs 40

APIs B2C Engineering CRM 40

ChurnZero

NOVEMBER 5, 2021

If your Customer Success software is integrated with your CRM, remember that it’s connected as the source of truth for your data. Keep in mind that if updates are made to your CRM, those changes can affect your Customer Success software setup.

Accountability 52

Accountability CRM APIs Benchmark 52

Lumoa

JUNE 23, 2021

However, despite its obvious advantages, as many as 60% of companies are cynical when it comes to the cloud, citing it as an unstable solution as it can render contact centers inaccessible in the event of a failure. Reduced costs: Maintaining and running legacy, on-premise infrastructure is very expensive.

Cloud contact 83

Cloud contact Interactive Voice Response Contact Center Chatbots 83

NICE inContact

OCTOBER 29, 2019

With CXone APIs, it can integrate with nearly any third-party solution to customize and is realizing the many advantages of CXone Workforce Management in scheduling and performance management. Now Radisson’s global contact center operation, including BPOs around the world, are all on the same unified CXone platform.

contact center solutions 48

contact center solutions Contact Center Abandon rate Business Process Outsourcing 48

ChurnZero

NOVEMBER 5, 2021

If your Customer Success software is integrated with your CRM, remember that it’s connected as the source of truth for your data. Keep in mind that if updates are made to your CRM, those changes can affect your Customer Success software setup. Take inventory of your data sources.

Accountability 52

Accountability CRM APIs Benchmark 52

Xaqt

FEBRUARY 6, 2020

Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. Most call center applications (ACD, WFM, CRM, etc.) Cisco acquired the company in 2007 before we fully delivered on the vision, but recent developments in the market make now the perfect time to implement. The problem?

Contact Center 52

Contact Center Enterprise Call Center APIs 52

EPIC Connections

JULY 12, 2018

API coders no longer needed. API coders and long-term integration development plans may be sign of the past. That same “speak and it will be done” consumer-style approach to home tasks is now driving automated complex workflows in the call center, thanks to iPaaS. So, what is iPaaS exactly?

Call Center 33

Call Center APIs Construction CRM 33

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs.

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

AWS Machine Learning

MARCH 15, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

APIs 127

APIs Engineering Technology CRM 127

Babelforce

JULY 1, 2021

We’re talking about things like: CRM Helpdesk Dialer IVR ACD. … Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. See, your CRM only knows “CRM speak”. and a dozen others. Sure thing!

APIs 52

APIs Call Center CRM Contact Center 52

Babelforce

MAY 5, 2020

Integration with tools like Helpdesk and CRM means that customers don’t just get any messages. Read ‘ What are APIs and how do they enhance contact center services? ’). With the right tools, you can let any event in your call or process flows trigger an outbound SMS. Integrate SMS with other tools and channels.

Call Center 52

Call Center Technology Contact Center Interactive Voice Response 52

Babelforce

MAY 5, 2020

Integration with tools like Helpdesk and CRM means that customers don’t just get any messages. Read ‘ What are APIs and how do they enhance contact center services? ’). With the right tools, you can let any event in your call or process flows trigger an outbound SMS. Integrate SMS with other tools and channels.

Call Center 52

Call Center Technology Contact Center Interactive Voice Response 52

Babelforce

MAY 5, 2020

Integration with tools like Helpdesk and CRM means that customers don’t just get any messages. Read ‘ What are APIs and how do they enhance contact center services? ’). With the right tools, you can let any event in your call or process flows trigger an outbound SMS. Integrate SMS with other tools and channels.

Call Center 52

Call Center Technology Contact Center Interactive Voice Response 52

NobelBiz

FEBRUARY 15, 2023

Integration with your current software (CRM, API etc.) Each communication channel has its own unique sequence of events, including receipt, discovery/questioning, answer generation, objection handling, synthesis, and conclusion. In other words, you have 3 important components to a true call center omnichannel solution.

Call Center 52

Call Center Scripts Average Handle Time Customer effort 52

Talkdesk

JANUARY 16, 2018

Today’s speech analytics is ideal for optimizing a variety of business processes, including sales and marketing, CRM, agent training and compliance. VoiceBase provides APIs for speech recognition and speech analytics that automatically transcribe audio and video, extract relevant keywords and enable the detection of complex events.

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

Today’s speech analytics is ideal for optimizing a variety of business processes, including sales and marketing, CRM, agent training and compliance. VoiceBase provides APIs for speech recognition and speech analytics that automatically transcribe audio and video, extract relevant keywords and enable the detection of complex events.

Analytics 40

Analytics Call Center Customer centricity Construction 40

OctopusTech

AUGUST 18, 2023

Educate yourself on variables, data types, functions, loops, and events. Back-end developers work with libraries, data architecture, APIs, code that interacts with databases, and more because they are interested in how a website operates. To further manipulate web page elements, familiarity with the DOM is also required.

Construction 62

Construction Engineering APIs Enterprise 62

AWS Machine Learning

JUNE 21, 2023

Today, we are excited to announce a feature that lets you integrate LCA with your Customer Relationship Management (CRM) system, built on top of the pre- and post-call Lambda hooks. In this post, we walk you through setting up the LCA/CRM integration with Salesforce. Under API (Enable OAuth Settings) , choose Manage Consumer Details.

Analytics 77

Analytics APIs CRM Contact Center 77