Kunnect

APRIL 28, 2015

We’re excited to announce that we’ve completed an integration using the Salesforce.com application programming interface (API). Now, we can push data to and from Salesforce for potential clients who use Salesforce for their CRM system. Customer service employees can create new tasks, events and contacts all in one system.

APIs 48

APIs call center software CRM Call Center 48

AWS Machine Learning

JUNE 21, 2023

Today, we are excited to announce a feature that lets you integrate LCA with your Customer Relationship Management (CRM) system, built on top of the pre- and post-call Lambda hooks. In this post, we walk you through setting up the LCA/CRM integration with Salesforce. Under API (Enable OAuth Settings) , choose Manage Consumer Details.

Analytics 103

Analytics APIs CRM Contact Center 103

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. Do you have a CRM (e.g. Integrate with your tech stack.

Surveys 97

Surveys APIs SaaS Engineering 97

Cincom

FEBRUARY 14, 2025

It demands a well-defined framework that integrates automation, pricing governance, and seamless CRM and ERP connectivityall of which are essential for driving predictable revenue and operational efficiency. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow.

Best practices 40

Best practices Sales CRM Finance 40

VirtualPBX

MARCH 3, 2023

Our very own Customer Success Coordinator, Kathy, needed to find a way to accurately track her teams activity in Pipedrive CRM and be able to follow up with received voicemails. When you turn your Zap on, it will run the action steps every time the trigger event occurs. Each Zap consists of a trigger and one or more actions.

Customer Service 98

Customer Service voip Call flow CRM 98

AWS Machine Learning

MARCH 15, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

APIs 140

APIs Engineering Technology CRM 140

Kunnect

MAY 5, 2015

On the heels of our Salesforce.com CRM integration, Kunnect is pleased to announce that our seamless, cloud-based call center software can now be integrated with Zoho.com CRM and apps. They offer sales and marketing tools such as customer relationship management (CRM), social media monitoring and insights, campaign management and more.

CRM 48

CRM call center software Call Center Upselling 48

NobelBiz

MAY 25, 2023

It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file). The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios. Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98

AWS Machine Learning

DECEMBER 6, 2023

The Q4 Platform facilitates interactions across the capital markets through IR website products, virtual events solutions, engagement analytics, investor relations Customer Relationship Management (CRM), shareholder and market analysis, surveillance, and ESG tools. LangChain supports Amazon Bedrock as a multi-foundation model API.

Chatbots 127

Chatbots APIs Engineering CRM 127

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

JustCall

MARCH 15, 2023

Companies can use the cost-effective channel to greet customers on birthdays, festivals, and special events, strengthening their relationship over time. Thanks to SMS gateways and APIs, you can schedule and automatically send pre-written messages to thousands of customers today.

Marketing 122

Marketing Telemarketing APIs Best practices 122

Serenova

JUNE 24, 2020

In fact, events like the COVID-19 pandemic present unique, valuable opportunities for organizations to provide loyalty-building customer interactions that create long-term growth. The most valuable contact center solutions are designed to fit into your ecosystem with pre-built integrations and also offer integrations using APIs.

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

Talkdesk

OCTOBER 12, 2020

Banking as a Service (BaaS) is an open banking end-to-end process through which fintechs and other third parties connect with banks’ systems directly via APIs. . Integration with CRM systems for personalized service: Customer relationship management (CRM) integration is a great way to give key accounts special attention.

Banking 83

Banking Interactive Voice Response Self service CRM 83

Comm100

OCTOBER 19, 2022

Set Trigger Events. 10 Chatbot API. The last of the chatbot features we’ll cover is chatbot API. A simple chatbot builder is a great first step, but chatbot API (application programming interface) can take things up a notch. We don’t need to get technical at this point.

Chatbots 98

Chatbots APIs Analytics Upselling 98

Fonolo

SEPTEMBER 27, 2018

Some commentators talk about a “wave of consolidation” as if it’s a time-limited event, but as I look back at the last decade, it seems more like a constant rhythm in the industry. The larger pattern is the growing overlap of CRM and call centers (See “ Is a Call Center Just a CRM Feature? ”). Vonage has had a long journey.

Call Center 76

Call Center voip CRM industry standards 76

Calabrio

JULY 28, 2020

The centers use Avaya Chat, LiveAgent CRM, Salesforce ticketing systems, a custom-built ticketing system, and ServiceNow. The technology used by the company includes Calabrio Teleopti WFM, computer telephony integration (CTI), Twilio Reporting, Ytica CRM, and Salesforce.

outsourcing 80

outsourcing Contact Center CRM APIs 80

AWS Machine Learning

AUGUST 26, 2024

Our internal AI sales assistant, powered by Amazon Q Business , will be available across every modality and seamlessly integrate with systems such as internal knowledge bases, customer relationship management (CRM), and more. At events, our teams now approach customer interactions armed with comprehensive, up-to-date information on demand.

Sales 129

Sales Accountability Feedback Metrics 129

Pointillist

FEBRUARY 19, 2018

Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs. Our web analytics and CRM platforms take advantage of this inherent luxury. Business Context.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

JivoChat

AUGUST 7, 2023

From a sole email marketing platform, this software-as-a-service (SaaS) business now offers a complete customer relationship management (CRM) suite. You can make a form inviting people to subscribe to your newsletter or to sign up for an event, for instance. Sign Up Forms Sign-up forms are a very useful tool to gain more leads.

APIs 75

APIs Sales CRM Analytics 75

Cincom

SEPTEMBER 8, 2020

The solution is open platform with APIs that enable extensibility, and businesses can integrate workflows with Microsoft Power Automate and Power BI-based reporting. If you are a reseller, VAR or partner in the Microsoft CRM Channel, please contact Claire Oancea, Channel Development Manager for TeamSync by Cincom , at teamsync@cincom.com.

Finance 77

Finance APIs Enterprise CRM 77

AWS Machine Learning

NOVEMBER 30, 2023

This means they need a real choice of model providers (which the events of the past 10 days have made even more clear). With Amazon Bedrock, customers are only ever one API call away from a new model. CRM or ERP applications), and write a few AWS Lambda functions to execute the APIs (e.g.,

APIs 145

APIs Enterprise Best practices Technology 145

JivoChat

AUGUST 1, 2023

CRM Software CRM stands for Customer Relationship Management, it is a software system that enables you to store all your contacts, deals, and sales data in one place. Its CRM software enables small businesses to automate repetitive administrative tasks, allowing you to focus on what matters. Check out the article to know more.

Sales 75

Sales CRM Chatbots Analytics 75

Hodusoft

NOVEMBER 17, 2021

If customer relationship management (CRM) tools are integrated with customer service systems, an intelligent call router can use the customer’s details to send the customer to the most suitable agent or department. Routing intelligence. Customer Experiences in Omnichannel Contact Centers. Map your Online Customer Journey.

Contact center software 98

Contact center software Contact Center Multichannel Best practices 98

JustCall

APRIL 3, 2023

How Can Freshdesk CRM Integration with JustCall Improve Your Customer Service? A Freshdesk CRM integration will also give business owners a bird’s eye view of customer behavior and history, thus arming them with crucial insights to provide better and more personalized support. Look for your ‘API key’ in the settings.

Customer Support 52

Customer Support CRM APIs voip 52

JustCall

APRIL 3, 2023

From SMS campaigns, virtual numbers, and call software to native CRM integrations, the software is the one-stop solution for all your workflow automation and customer communication needs. How to Set Up Help Scout CRM and JustCall Integration Source Step 1: Authenticate your Help Scout and JustCall accounts.

CRM 52

CRM APIs voip contact center solutions 52

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API. This is because such tasks require organization-specific data and workflows that typically need custom programming.

Best practices 136

Best practices Engineering Chatbots Enterprise 136

CSM Magazine

APRIL 29, 2024

Real-time Monitoring and Alerts BI tools provide real-time monitoring of social media conversations, ensuring businesses can stay updated on relevant discussions, trends, and events as they happen. Real-time monitoring allows businesses to promptly respond to customer inquiries, address complaints, and capitalize on emerging opportunities.

Analytics 52

Analytics Metrics CRM Benchmark 52

AskNicely

OCTOBER 1, 2018

Good software will allow you to segment data stored in your CRM, Help Desk, billing and accounting systems, and imported into your customer feedback software as custom fields. With that in mind, it’s important that you choose software that integrates with your CRM or allows email uploading of CSV files for the most ease of use.

APIs 60

APIs Surveys Best practices CRM 60

Call Experts

AUGUST 12, 2021

Salesforce is one of the most popular CRM ( Customer Relationship Management ) systems in use today. In addition, with Call Experts’ newest features and capabilities, we can integrate and work directly via an API connection. . This means that your CRM is going to need to keep up with it. What does this all mean?

Contact Center 52

Contact Center APIs CRM Scripts 52

Cincom

MAY 8, 2024

Aggregated Customer Data and Distribution: CCM integrates customer data from various operational systems like CRM into communication templates to drive personalized messaging at scale. Triggers facilitate timely messages tailored to events. Meet them with the right content when they expect it to accelerate conversion and retention.

Best practices 52

Best practices Metrics Education CRM 52

ChurnZero

NOVEMBER 20, 2020

From there, there are different ways that we can integrate that data and alert – whether that’s your CRM or wherever your CSMs lives. If we’re looking to roll out to an entire team, then we look to more of those API pushes and how we connect one tool to another. . There are different ways that we can connect those dots.

Finance 98

Finance Feedback Sales Accountability 98

Xaqt

FEBRUARY 4, 2020

How to Reduce Your Customer Support Costs by 85% and Take Your Customer Experience to the Next Level with a Conversational IVR That Integrates With Any CRM or Ticketing System. Then its just a matter of of providing us your Zendesk API key and you're up and running.

Interactive Voice Response 52

Interactive Voice Response APIs Technical Support Self service 52

Tethr

JANUARY 18, 2019

For example, Five9 – one of the leading cloud-based call center platforms – provides an open API that enables the sharing of call audio and metadata with Tethr’s leading AI-powered voice analytics platform. Now, the ‘open’ nature of cloud-based platforms enables robust interaction between systems.

Enterprise 48

Enterprise Outbound sales Call flow APIs 48

ViiBE Blog

JANUARY 20, 2022

Host a virtual event Virtual events have become increasingly popular. Studies show that 70% of event organizers moved either all or part of their events to an online platform in 2020. And for good reason, as the events do many things.

APIs 52

APIs Chatbots Education CRM 52

aircall

MARCH 19, 2021

While a CDP gathers information from all possible platforms–from emails to customer relations to social media–so that your company has relevant data, a CRM only collects data that only has value to sales, such as your bestselling products and buyer personas. Here are the main differences between a CDP and a CRM. Be Transparent.

Sales 62

Sales CRM Marketing Best practices 62

Lumoa

JUNE 23, 2021

However, despite its obvious advantages, as many as 60% of companies are cynical when it comes to the cloud, citing it as an unstable solution as it can render contact centers inaccessible in the event of a failure. Reduced costs: Maintaining and running legacy, on-premise infrastructure is very expensive.

Cloud contact 78

Cloud contact Interactive Voice Response Contact Center Chatbots 78

Hodusoft

MAY 17, 2024

Key standards like the Computer-Supported Telecommunications Application (CSTA), the Java Telephony API (JTAPI), the Telephony Server API (TSAPI), and the Telephony Application Programming Interface (TAPI) normalized CTI interfaces. Lucent and IBM played significant roles, but startups like ZTEL also contributed innovative solutions.

Interactive Voice Response 52

Interactive Voice Response CRM Contact Center Call Center 52