Wowdesk Blog

FEBRUARY 4, 2025

Real-Life Example: Zappos, an online retailer, uses customer support software to provide 24/7 personalized assistance. CRM & Business Tool Integrations Seamless integration with CRM systems ensures efficient data handling and personalization. Poor integration can lead to data silos and inefficiencies.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

CCNG

MAY 30, 2024

Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. Recent growth patterns – Is volume up year-over-year in the recent weeks/months?

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

Babelforce

OCTOBER 20, 2021

An API is an application programming interface. You can think of an API as a sort of universal translator. Different software applications have their own ways of “talking” and the API makes sure that they can “talk” to each other. APIs in action: a practical example. How APIs improves customer experience.

APIs 52

APIs Airlines Contact Center Upselling 52

Babelforce

JULY 1, 2021

We’re talking about things like: CRM Helpdesk Dialer IVR ACD. … Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. See, your CRM only knows “CRM speak”. and a dozen others. Sure thing!

APIs 52

APIs Call Center CRM Interactive Voice Response 52

aircall

APRIL 12, 2021

A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. No matter the size of your business, a CRM phone integration is an essential component of your sales and support operations. A CRM is affordable enough for startups.

CRM 71

CRM Customer Experience Call Logging voip 71

aircall

APRIL 19, 2021

With a CRM phone integration , your sales and support agents can view many details about customers before they even utter a greeting. A voice ecosystem starts with VoIP (voice over internet protocol) technology and an open API (application programming interface). Understanding the Importance of CRMs for Your Business.

CRM 62

CRM voip APIs Call Logging 62

Lumoa

FEBRUARY 15, 2021

For example, you probably have integrated your CRM with your helpdesk already to get a better view of your customers so you can be even more efficient when solving their issues. Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data.

Customer Experience 88

Customer Experience APIs CRM Feedback 88

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

Global Response

MARCH 24, 2025

For example, 76% of customers will make a special effort to do business with you if you offer excellent customer service. Integration with your CRM and other tools Seamless integration with your existing technology is a key feature of an effective KMS. Its the front line of your business.

Call Center 62

Call Center Management Abandon rate outsourcing 62

AWS Machine Learning

NOVEMBER 6, 2023

The following screenshot shows an example of the Live Call Analytics with Agent Assist call details page, which contains information about each call. The following video shows an example of the Live Call Analytics with Agent Assist summarizing an in-progress call, summarizing after the call ends, and generating a follow-up email.

Contact Center 131

Contact Center CRM Analytics Average Handle Time 131

Avaya

AUGUST 1, 2017

That’s why we’re so excited about the Avaya CRM Connector, designed specifically for Salesforce integration. The Avaya CRM Connector enhances the relationship between Salesforce and the underlying foundation of the contact center. In healthcare, for example, this might mean a custom scheduling app for hospital staff.

CRM 58

CRM Multichannel APIs Healthcare 58

Babelforce

JULY 22, 2020

Post summary: Practically every call center uses CRM software, but few get the most from it. Well-integrated CRM is the cornerstone of the most revolutionary CX and retention strategies. Your CRM is only as good as your ability to integrate it with other tools! What is Call Center CRM? Is CRM the software or the process?

CRM 52

CRM Call Center Interactive Voice Response Self service 52

AWS Machine Learning

AUGUST 30, 2023

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. For example, when asked “What is Amazon Lex?”,

Self service 128

Self service APIs Transportation Contact Center 128

delighted

DECEMBER 3, 2021

Data transferring from one platform to another is a prime example of manual distribution. Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. Do you have a CRM (e.g. Create custom APIs for more complex use cases. Automated distribution.

Surveys 97

Surveys APIs SaaS Engineering 97

Babelforce

AUGUST 13, 2020

CRM strategy extracts incredible value from data you already have The contact center isn’t always where CRM strategy is born – even though they do manage most customer relationships! What is CRM? CRM stands for Customer Relationship Management. CRM is a piece of software that aids that strategy. Post summary.

CRM 52

CRM Contact Center Upselling Customer retention 52

AWS Machine Learning

NOVEMBER 22, 2022

For example, marketing could use this data to create campaigns targeting different customer segments. We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API. Use cases for real-time sentiment analysis.

APIs 88

APIs CRM Feedback B2C 88

TechSee

JANUARY 12, 2023

Since its launch a few months ago, the Visual Intelligence Platform has delivered analysis and insights within both TechSee’s products and via API integrations into third-party solutions like chatbots or workflows. Below are a few examples: Offline Troubleshooting. Putting the VI Mobile SDK To Use. Field Service Knowledge Augmentation.

APIs 109

APIs Enterprise SaaS Chatbots 109

CSM Magazine

JANUARY 3, 2025

Integration with Existing Customer Support Platforms Seamless integration with existing systems like CRM and ticketing platforms is crucial for streamlined operations and efficient data management. Google Cloud Translation Google Cloud Translation offers a scalable API for automated translations, supporting over 100 languages.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

AWS Machine Learning

DECEMBER 6, 2023

The Q4 Platform facilitates interactions across the capital markets through IR website products, virtual events solutions, engagement analytics, investor relations Customer Relationship Management (CRM), shareholder and market analysis, surveillance, and ESG tools. LangChain supports Amazon Bedrock as a multi-foundation model API.

Chatbots 123

Chatbots APIs Engineering CRM 123

AWS Machine Learning

JUNE 21, 2023

Today, we are excited to announce a feature that lets you integrate LCA with your Customer Relationship Management (CRM) system, built on top of the pre- and post-call Lambda hooks. In this post, we walk you through setting up the LCA/CRM integration with Salesforce. Under API (Enable OAuth Settings) , choose Manage Consumer Details.

Analytics 94

Analytics APIs CRM Contact Center 94

TechSee

JANUARY 24, 2019

Examples are advice on color matching, feature comparisons or style recommendations. Example: Personal Capital is a wealth management firm that uses video chat to improve the onboarding of new top-tier clients and maintain trusted relationships with those clients long term. Proven track record: The provider should have experience!

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Call flow Sales Technical Support APIs 141

Cincom

JANUARY 31, 2025

For example, you can create a document for your client that might use another business software without worrying about compatibility. Does the software support your current CRM, ERP, or any other software that you use? Consider features that enable you to auto-populate document fields using data from your CRM or ERP systems.

CRM 40

CRM APIs industry standards Customer centricity 40

AWS Machine Learning

SEPTEMBER 16, 2022

Customer relationship management (CRM) is a critical tool that organizations maintain to manage customer interactions and build business relationships. Zendesk is a CRM tool that makes it easy for customers and businesses to keep in sync. The following screenshot shows the details of the OAuth configuration for the Zendesk API client.

APIs 97

APIs CRM Accountability Management 97

AWS Machine Learning

JULY 29, 2024

Our open and flexible AI environment, grounded with customer data, positions us well to be leaders in AI-driven solutions in the CRM space.” Grant Amazon Bedrock invoke model permission to an IAM User Salesforce Einstein Studio requires an access key and a secret to access the Amazon Bedrock API. Follow him on LinkedIn.

APIs 120

APIs Accountability CRM Engineering 120

Vonage

SEPTEMBER 25, 2018

Hang around the CRM space long enough and you’re bound to hear the term “360-degree view of the customer.” For example, many voice conversations between the business and the buyer never make their way into CRM, simply because integration is often lacking. Not only can you not obtain that data, you probably shouldn’t.

APIs 91

APIs CRM SaaS Sales 91

JivoChat

JUNE 28, 2022

Built-in CRM. With JivoChat, you will have a built-in CRM, helping to develop a more effective workflow to keep track of leads and customers and avoid losing business opportunities. It takes only 10 minutes to install the Jivo CRM, and you don’t need to have any special training to use it. API for Developers.

APIs 75

APIs CRM Feedback Sales 75

TechSee

MAY 23, 2023

For example, phone support customers wait on hold for a service representative. With Automated Visual Flows In the above example, the IVR or web support portal customer can automatically send a short visual flow to the customer’s mobile phone or email. This quick flow consists of just three or four steps.

Contact Center 109

Contact Center Interactive Voice Response APIs Consulting 109

TechSee

MARCH 16, 2023

An example would be reading a mix of numbers and letters on the serial number of a specific electronic instrument or even a receipt for a sale. An OCR application can read this text so that a CRM or support database can automatically identify the relevant product. In the visual AI platform, OCR models integrate pre-trained models.

APIs 109

APIs CRM Technology Sales 109

AWS Machine Learning

MARCH 15, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

APIs 139

APIs Engineering Technology CRM 139

AWS Machine Learning

AUGUST 26, 2024

Our internal AI sales assistant, powered by Amazon Q Business , will be available across every modality and seamlessly integrate with systems such as internal knowledge bases, customer relationship management (CRM), and more. All data in this example summary is fictitious. increase in value of opportunities created.

Sales 125

Sales Accountability Feedback Metrics 125

Talkdesk

OCTOBER 14, 2020

For example, less than 11% of people with federal student debt are repaying their loans during COVID-19. Having a CX platform that has open APIs and integrations to quickly plug into partners’ core systems and contact centers to meet your business growth needs is a game-changer.

Banking 105

Banking Finance APIs Healthcare 105

NobelBiz

MAY 25, 2023

Here are just a few examples: Better Customer Profiling Call centers interact with a vast number of customers every day. Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP.

call center software 98

call center software Call Center APIs Contact Center 98

Babelforce

NOVEMBER 24, 2020

For example, you might examine the AHT of a team or a single agent to compare against the wider average. For example: if contact center agents are incentivized to keep calls short, they are likely to aim for a fast resolution instead of a *good* resolution. Read more here: ‘How do APIs enhance contact center service?’. #2

Average Handle Time 98

Average Handle Time Contact Center Interactive Voice Response APIs 98

TechSee

AUGUST 31, 2022

For example, strong platform integrations into your existing stack should make it easier for team members to use visual, AR and more – without needing to think about. Below are a few common examples: A customer interacting with a chatbot may have trouble communicating technical information.

APIs 109

APIs Enterprise Technology Self service 109

Cisco - Contact Center

FEBRUARY 19, 2021

Customers want to engage when it matters, for example, in the middle of a shopping experience or when an item is about to be delivered. Communications Platform-as-a-Service ( CPaaS) infrastructure to enable customization of communications via APIs. They want support on their own terms on any mode of communication.

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98