APIs CRM Gamification 
Calabrio
MARCH 4, 2025
But meanwhile, specialized solutions like self-scheduling tools , gamification, and automated quality management may be required to deliver real impact. API and Integrations: WFO solutions arent the only thing your contact center software should connect with. Genesys Cloud is known for its open API and extensive customization options.
Playvox
NOVEMBER 15, 2022
Out-of-the-box WFM integrations with telephony, CRM, HR, payroll, and calendar systems – along with the ability to leverage open APIs – let customer support centers pull data quickly and accurately. Making things fun with gamification. Showing agents the role they have to play in the company’s overall success.
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Babelforce
MAY 19, 2022
The solution also uses API integration to allow its automated calling services to communicate with your CRM. Some of their best features include: Gamification features to encourage agent productivity Predictive and progressive dialing Web callback Virtual assistants. Five9 helps contact centers reimagine the customer experience.
aircall
MARCH 22, 2021
As new products have been introduced, business owners have implemented various digital tools, adding to their customer relationship management (CRM) system and virtual phone system as they go. Fortunately, technology has also brought us an open API. Your virtual phone system and CRM are essential small business tools.
JustCall
APRIL 24, 2023
Generally, these applications should be able to integrate with the following platforms: CRM Data analytics, etc. Automatic saving of customer details The details of the following are automatically stored on the connected CRM database: Calls Texts Voicemails , etc. Call drops occasionally occur when the calls are being transferred.
aircall
APRIL 16, 2021
For example, sales and support teams have been using CRM systems for quite some time. The combination of a CRM system, cloud-based phone system, and sales or support integrations brings all the right digital tools to a central, accessible location and syncs them together seamlessly. Try Avoma , Chorus.ai , ExecVision , Gong.
OctopusTech
SEPTEMBER 29, 2022
Software for customer service is also linked with CRM software so that operators can easily get access to their customer’s data or their purchase history immediately. Integrated CRM. Table Of Contents: Call support system Messaging apps Live chat software Social media Monitoring Tool Email CRM tool Knowledge base tool.
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