TechSee

FEBRUARY 16, 2023

Everyone here at TechSee is excited about the launch of our brand new “Open Integration Platform,” a full API platform that puts the visual customer experience front and center. With over 30 million visual sessions logged annually, TechSee is the industry leader in visual service transformation.

Technology 109

Technology APIs Customer Experience CRM 109

Wowdesk Blog

FEBRUARY 4, 2025

CRM & Business Tool Integrations Seamless integration with CRM systems ensures efficient data handling and personalization. Integration Capabilities The software must integrate with CRM, email, and business tools to ensure smooth workflow automation and centralized customer data.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

Interactions

OCTOBER 29, 2024

There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Integration extends the value of your use cases, such as by connecting Gen AI capabilities with your contact center platform, CRM, or analytics/BI tools.

Contact Center 62

Contact Center APIs Analytics SaaS 62

Cincom

FEBRUARY 14, 2025

It demands a well-defined framework that integrates automation, pricing governance, and seamless CRM and ERP connectivityall of which are essential for driving predictable revenue and operational efficiency. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow.

Best practices 40

Best practices Sales CRM Finance 40

aircall

APRIL 19, 2021

With a CRM phone integration , your sales and support agents can view many details about customers before they even utter a greeting. A voice ecosystem starts with VoIP (voice over internet protocol) technology and an open API (application programming interface). Understanding the Importance of CRMs for Your Business.

CRM 62

CRM voip APIs Call Logging 62

CCNG

MAY 30, 2024

Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data.

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

CSM Magazine

JANUARY 3, 2025

Integration with Existing Customer Support Platforms Seamless integration with existing systems like CRM and ticketing platforms is crucial for streamlined operations and efficient data management. Google Cloud Translation Google Cloud Translation offers a scalable API for automated translations, supporting over 100 languages.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

OrecX

MAY 17, 2022

Some vendors claim it is complicated and time consuming to export your recordings in a playable, industry standard format - which it shouldn't be! You also want the ability to collect non-audio data from CRM, ACD or agent desktop applications via a REST API, which can then be appended to audio recordings.

industry standards 121

industry standards APIs CRM Analytics 121

Cincom

JANUARY 31, 2025

Adaptable Data Integration Modern document creation software easily and smoothly extracts data from various sources, such as policy administration systems, claim management platforms, investment portfolios, CRM tools, and financial reporting software. Does the software support your current CRM, ERP, or any other software that you use?

CRM 40

CRM APIs industry standards Customer centricity 40

JustCall

APRIL 4, 2023

Customer Relationship Management (CRM) software is the bedrock of organizations today. To make the most of this technology, engaging in CRM data integration with your existing business processes and systems is important. What is CRM Integration? What Are the Different Types of CRM Integration Services? These include: 1.

CRM 52

CRM voip APIs Sales 52

CSM Magazine

FEBRUARY 19, 2025

Industry-specific glossaries that allow you to ensure accurate translations of technical or niche terms in your field. Whether you rely on tools like Zendesk, HubSpot, or custom CRM platforms, multilingual software must integrate effortlessly without creating additional complications for your team.

Customer Service 52

Customer Service CRM APIs Analytics 52

Calabrio

MARCH 4, 2025

API and Integrations: WFO solutions arent the only thing your contact center software should connect with. Open APIs and integrations with other business systems (CRM, marketing automation, HR and back office systems, etc.) Genesys Cloud is known for its open API and extensive customization options.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

VirtualPBX

FEBRUARY 16, 2021

With every call you make or receive, digital information passes through some part of the VirtualPBX API. The API lets use handle call information and pass it to your devices. It also lets us build feature like Business SMS to stay with communications trends in our industry. Stay In Touch – Join Our Newsletter.

voip 98

voip APIs CRM Accountability 98

Aria Solutions

NOVEMBER 2, 2017

There are more and more start-ups in the tech industry every year. The Power of CRM in Building Customer Journeys. Customer Relationship Management (CRM) is a key aspect of the customer journey and should be done using the right tools instead of improvisation. On the business side, everything is there and ready when you need it.

CRM 79

CRM APIs Marketing Sales 79

Balto

JANUARY 6, 2025

Seamless integration: Zoho Desk integrates nicely with other Zoho products like Zoho CRM, ensuring that your operations and data remain connected Mobile app support: Zohos mobile app enables your agents to work anywhere they want, providing flexibility. The best thing about LiveAgent is that it seamlessly scales with your business.

Call Center 52

Call Center Coaching Surveys Contact Center 52

Cincom

MARCH 20, 2025

Introduction Meet John, a sales manager at a manufacturing company that produces customized industrial generators. Businesses selling industrial equipment , software packages, or custom-built machinery must account for multiple variablescomponent compatibility, regulatory compliance, and customer-specific requirements.

B2B 40

B2B Sales CRM Finance 40

Babelforce

AUGUST 13, 2020

CRM strategy extracts incredible value from data you already have The contact center isn’t always where CRM strategy is born – even though they do manage most customer relationships! What is CRM? CRM stands for Customer Relationship Management. CRM is a piece of software that aids that strategy. Post summary.

CRM 52

CRM Contact Center Upselling Customer retention 52

JustCall

MAY 26, 2022

Demand for Cloud Telephony & Workflow automation is growing at an accelerated pace so partnering with us will allow you to become a part of a growing industry with great growth opportunities. Your agents to make, receive, track and record phone calls directly from web, mobile or the CRM/Helpdesk tool they use.

CRM 98

CRM APIs Sales Technology 98

NobelBiz

MAY 25, 2023

Ask about their API integrations API integrations are important when a call center looks for a CDP vendor because they allow businesses to connect their existing systems and tools to the CDP. The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios.

call center software 98

call center software Call Center APIs Contact Center 98

Babelforce

FEBRUARY 25, 2022

In this post: What does CRM stand for? Isn’t CRM the business practice or the software? What does CRM stand for? CRM is short for “Customer Relationship Management”. Isn’t CRM also the name of a business practice? How is CRM used in call centers? How *should* CRM be used in call centers?

call center software 52

call center software Call Center CRM APIs 52

CSM Magazine

OCTOBER 7, 2024

In addition, the COVID-19 pandemic accelerated the adoption of technologies like cloud computing, CRM solutions, and AI, with businesses embracing digitalization. Rapid expansion is on the horizon for healthcare, fueled by the adoption of automation and telemedicine, while other industries seize major market share.

Contact Center 52

Contact Center APIs Healthcare CRM 52

Inbenta

JULY 3, 2020

WhatsApp Business offers an API (Application Programming Interface). An API is a set of programming standards that allows other developers to create products associated with a specific service. However, the WhatsApp Enterprise API works to a certain extent, which means that it is not available to all companies.

Chatbots 98

Chatbots APIs Wait times CRM 98

AWS Machine Learning

JULY 29, 2024

Our open and flexible AI environment, grounded with customer data, positions us well to be leaders in AI-driven solutions in the CRM space.” Grant Amazon Bedrock invoke model permission to an IAM User Salesforce Einstein Studio requires an access key and a secret to access the Amazon Bedrock API. Follow him on LinkedIn.

APIs 115

APIs Accountability CRM Engineering 115

Talkdesk

OCTOBER 14, 2020

A debt collection crisis is threatening the financial services industry. Lending plays a huge part in every business, and these similarities can expand the core debt servicing and collections that can affect multiple industries, including healthcare, manufacturing, retail and many other businesses.

Banking 105

Banking Finance APIs Healthcare 105

AWS Machine Learning

DECEMBER 6, 2023

The Q4 Platform facilitates interactions across the capital markets through IR website products, virtual events solutions, engagement analytics, investor relations Customer Relationship Management (CRM), shareholder and market analysis, surveillance, and ESG tools. Financial markets is a regulated industry with high stakes involved.

Chatbots 119

Chatbots APIs Engineering CRM 119

Netomi

SEPTEMBER 20, 2021

The company works with companies providing diverse products and services across a variety of industries, including WestJet, Brex, Zinus, Singtel, Circles Life, WB Games and HP. Back-end systems integrations (CRM, OMS, etc.) Integrates out of the box with over 70 other apps (CRM, ticketing, databases, livechat, and more).

Chatbots 126

Chatbots APIs Surveys Analytics 126

TechSee

MAY 23, 2023

The service industry is no exception. Automation is the answer to service industry staffing shortages and efficiency requirements. Once your core flows are set up, the Editor’s integrated low-code capabilities allow your developers to expand further with Visual AI, automated guidance, API integrations, and more.

Contact Center 109

Contact Center Interactive Voice Response APIs Consulting 109

TechSee

JANUARY 12, 2023

Since its launch a few months ago, the Visual Intelligence Platform has delivered analysis and insights within both TechSee’s products and via API integrations into third-party solutions like chatbots or workflows. Field Service Knowledge Augmentation. Knowledge management is a critical element of field service.

APIs 109

APIs Enterprise SaaS Chatbots 109

NobelBiz

APRIL 2, 2024

We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check. Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

NobelBiz

APRIL 23, 2024

The debt collection industry is undergoing a major shift. This expectation has permeated the collections industry, leading to the adoption of omni-channel communication strategies. In call centers, CRM systems are especially crucial as they allow agents to quickly access detailed debtor information during calls.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

JustCall

AUGUST 16, 2021

Further, you can integrate your phone software with CRM and helpdesk to make your job easier. It also enables other communication channels including emails, text messages, as well as CRM integrations. Additionally, CRM and business tool integrations are also a part of CCaaS platforms. Typically, it is a cloud-based phone.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

AWS Machine Learning

AUGUST 30, 2023

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. Human: Can it integrate with my CRM? Search string: "Is it fast?

Self service 124

Self service APIs Transportation Contact Center 124

Cincom

JANUARY 30, 2025

Ensure that the software supports open APIs to allow smooth data exchange across platforms. 3- Advanced Analytics and Reporting Data-driven decisions are key to success in the financial services and insurance industries. 5- Compliance Management In regulated industries like finance and insurance, compliance is non-negotiable.

Multi-channel support 40

Multi-channel support CRM Finance APIs 40

OrecX

FEBRUARY 10, 2020

BPOs have among the highest agent turnover rate in the contact center industry. This issue can cause significant cost pressures to the customer service organization as it can cost upwards of $7,000 to on-board and train a new agent. And when they leave, all of that learning and knowledge is lost.

Average Handle Time 86

Average Handle Time APIs Coaching Analytics 86