8x8

FEBRUARY 6, 2019

8x8’s new integration framework is powered by microservices and industry-standard APIs, making it easier and faster to embed communications into CRM, ERP, helpdesk and productivity applications to create one system of engagement. Improve staffing efficiency. Power your Ecosystem with Communications.

Analytics 48

Analytics CRM APIs Contact Center 48

Outsource Consultants

JANUARY 28, 2025

Seamless System Integration Your contact center must integrate with existing CRM, ERP, and other business applications to ensure agents have real-time access to relevant customer data. Verify Security and Compliance Standards In today’s digital landscape, robust security measures are non-negotiable.

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

aircall

MARCH 5, 2021

For example, nearly all companies are using CRMs, and it makes sense to connect your CRM software with communication channel tools, like email, chat, sales, and support programs. For example, if a customer uses HubSpot for their CRM but isn’t able to connect the Aircall phone solution to it, they’re less likely to want Aircall.

voip 62

voip SaaS Airlines Transportation 62

VirtualPBX

SEPTEMBER 15, 2020

You can see in this plan table that we differentiate ourselves from the industry standard by not skimping on features or by hiding extra fees. Their part in unlimited VoIP service comes by adding Call Recording, External Storage for recordings and voicemails, CRM integration, and API access as those tiers are used.

voip 64

voip Inbound sales Construction industry standards 64

NobelBiz

OCTOBER 9, 2023

This disparity can be due to outdated coding standards or a lack of modern interfaces like APIs (Application Programming Interfaces). Example from a Call Center Perspective Think of a call center using an older CRM system for customer management and a new ticketing system for handling complaints.

Call Center 52

Call Center Management Contact Center Contact center software 52

Hodusoft

MAY 10, 2024

Improved Productivity Virtual call center software includes features like automatic call distribution, call routing, and integration with customer relationship management (CRM) systems. Integration Capabilities Evaluate whether the software can seamlessly integrate with your existing CRM, helpdesk, or other business tools.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Hodusoft

AUGUST 9, 2023

Overcome integration challenges Many businesses use various software and systems for different functions, such as customer relationship management (CRM) systems, ticketing platforms, marketing automation, and helpdesk software. With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

NobelBiz

APRIL 9, 2024

Standards Call Centers Must Follow In addition to specific regulations, call centers should adhere to industry standards and best practices, here are 10 of the most important standards any call center should follow: 1. The post What is Call Center Compliance? appeared first on NobelBiz.

Call Center 104

Call Center Telemarketing Healthcare Government 104

JustCall

APRIL 5, 2023

Can integrate with nearly 60 CRMs, video conferencing tools, contact centers, chat platforms, like: Microsoft Teams, Salesforce, Google Workspace, 1 CRM, Copper, Freshdesk, HubSpot, Microsoft Dynamics 365, NetSuite, Pipedrive, ServiceNow, Zendesk, Zoho, Microsoft Azure, Okta Fleep, Flowdock, Gitter Group, Mei Meet, IRC Mattermost, and more.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52