Remove APIs Remove CRM Remove industry standards
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TechSee’s New Open Integration Launch Brings Computer Vision AI and Augmented Reality to the Customer Experience Technology Stack

TechSee

Everyone here at TechSee is excited about the launch of our brand new “Open Integration Platform,” a full API platform that puts the visual customer experience front and center. With over 30 million visual sessions logged annually, TechSee is the industry leader in visual service transformation.

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Why Audio Capture Vendors Hold your Call Recordings Hostage

OrecX

Some vendors claim it is complicated and time consuming to export your recordings in a playable, industry standard format - which it shouldn't be! With all this being said, you want a recording/audio capture solution that offers unbridled access to your own recorded data (in a standard exportable format) at no extra charge.

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Document Generation Software: The Key to Reducing Costs in Your Customer Communication Strategy

Cincom

Adaptable Data Integration Modern document creation software easily and smoothly extracts data from various sources, such as policy administration systems, claim management platforms, investment portfolios, CRM tools, and financial reporting software. Does the software support your current CRM, ERP, or any other software that you use?

CRM 40
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Enterprise Contact Center Solutions: A Game Changer

NobelBiz

We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check. Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities.

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Vonage Acquires NewVoiceMedia – What Does It Mean?

Fonolo

The larger pattern is the growing overlap of CRM and call centers (See “ Is a Call Center Just a CRM Feature? ”). Twilio and others made the once daunting voice-and-telco part of call center just another API call. This industry is moving fast. The top of Salesforce Tower (the Ohana Floor) is now open.

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The Ultimate Guide to Choosing the Right Communication Software for Business

Cincom

Ensure that the software supports open APIs to allow smooth data exchange across platforms. 3- Advanced Analytics and Reporting Data-driven decisions are key to success in the financial services and insurance industries. How does the vendor plan to accommodate regulatory changes such as GDPR, HIPAA, or new industry standards?

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Best practices to build generative AI applications on AWS

AWS Machine Learning

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API. This is because such tasks require organization-specific data and workflows that typically need custom programming.