Wowdesk Blog

FEBRUARY 4, 2025

Understanding Customer Support Software Customer support software is a digital solution that helps businesses manage customer inquiries, automate support processes, and improve communication. Centralized Data Management A unified system improves customer insights and service consistency. Freshdesk).

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

Calabrio

MARCH 4, 2025

Workforce Management 2025 Guide to the Omnichannel Contact Center: How to Drive Success with the Right Software, Strategy, and Solutions Share Calling, email, texting, instant messaging, social mediathe communication channels available to us today can seem almost endless. They need to be empowered and engaged to deliver results.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

TechSee

JUNE 29, 2023

Practical service automation requires a management layer that oversees and optimizes the LLM and integrates with the broader ecosystem of backend platforms and customer interfaces. While today this task can be performed manually, soon, this will fall to a Customer Service AI management layer that will constantly monitor and update the LLM.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

Calabrio

FEBRUARY 25, 2025

Sometimes, CX platforms are also referred to as CX management (CXM) software , platforms, or solutions. For instance: A CRM system will track and unify records of interactions to help teams manage relationships throughout the customer lifecycle. phone, email, chat, social media).

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

aircall

APRIL 19, 2021

With a CRM phone integration , your sales and support agents can view many details about customers before they even utter a greeting. A voice ecosystem starts with VoIP (voice over internet protocol) technology and an open API (application programming interface). Understanding the Importance of CRMs for Your Business.

CRM 62

CRM voip APIs Call Logging 62

Babelforce

OCTOBER 20, 2021

An API is an application programming interface. You can think of an API as a sort of universal translator. Different software applications have their own ways of “talking” and the API makes sure that they can “talk” to each other. APIs in action: a practical example. How APIs improves customer experience.

APIs 52

APIs Airlines Contact Center Upselling 52

aircall

APRIL 12, 2021

A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. No matter the size of your business, a CRM phone integration is an essential component of your sales and support operations. A CRM is affordable enough for startups.

CRM 71

CRM Customer Experience Call Logging voip 71

CCNG

MAY 30, 2024

Workforce management (WFM) can feel like a whirlwind of constant change. Forecasting Core Features The Ability to Consume Historical Data Whether it’s from a copy/paste of a spreadsheet or an API connection, your WFM platform must have the ability to consume historical data. And that’s if you even know where to start!

Abandon rate 195

Abandon rate CCNG Average Handle Time Contact Center 195

Cincom

FEBRUARY 14, 2025

It demands a well-defined framework that integrates automation, pricing governance, and seamless CRM and ERP connectivityall of which are essential for driving predictable revenue and operational efficiency. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow.

Best practices 40

Best practices Sales CRM Finance 40

OrecX

JULY 29, 2021

Integrate 3rd party data sources (CRM,, analytics, etc.) with your call recording audio and meta data (using a common, standard REST API for simple integration) to gain a 360-degree view of the customer.

APIs 127

APIs Analytics CRM Sales 127

JustCall

APRIL 4, 2023

Customer Relationship Management (CRM) software is the bedrock of organizations today. To make the most of this technology, engaging in CRM data integration with your existing business processes and systems is important. What is CRM Integration? What Are the Different Types of CRM Integration Services?

CRM 52

CRM voip APIs Sales 52

Balto

JANUARY 6, 2025

Balto automatically flags critical moments, giving managers the cue to swoop in and save the day before things go south. Zoho Desk Zoho Desk is a cloud-based QA platform that enables call centers to manage customer support tickets, customer satisfaction analysis tools, and advanced agent scoring techniques. Still not convinced?

Call Center 52

Call Center Coaching Surveys Contact Center 52

OrecX

JANUARY 5, 2021

You need real-time audio capture to gain insight your supervisors and managers can act on immediately. OPEN - Does your recorder support the collection of non-audio data (such as CRM, ACD or agent desktop applications) via REST API, which can be appended to audio recordings?

Analytics 127

Analytics APIs CRM Engineering 127

JustCall

MARCH 7, 2023

This is where you need a contact center CRM integration. This guide will explore the what, why, and how of contact center CRM integration. What is a Contact Center CRM? CRM is short for Customer Relationship Management, a software tool companies use to track all interactions with their current and prospective customers.

CRM 52

CRM Contact Center Contact center software APIs 52

CSM Magazine

JANUARY 3, 2025

Artificial Intelligence (AI) has emerged as a game-changer in this domain, revolutionizing how businesses manage and deliver customer support. Integration with Existing Customer Support Platforms Seamless integration with existing systems like CRM and ticketing platforms is crucial for streamlined operations and efficient data management.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

3CLogic

AUGUST 18, 2020

Connectors can bridge the gap between on-premise infrastructures such as Cisco and Avaya and a CRM or Service Management Platform (ie ServiceNow or Microsoft Dynamics), with an easy-to-implement, cost-efficient CTI softphone connector. and are responsible for the maintenance, security, and upgrades. Hybrid Cloud. Total Cloud.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

Aspect

OCTOBER 3, 2018

If you find yourself in this group, take a quick look at these must-haves a consumer engagement platform should include: All-In-One Platform with native Interaction Management, Self-Service and Workforce Optimization capabilities. A Rich Set of APIs for External Integration with CRM Systems and Enterprise Data Sources.

APIs 107

APIs Self service SaaS Enterprise 107

VirtualPBX

FEBRUARY 16, 2021

Stay tuned in the next couple weeks for updates related to management of video and calling groups with our softphone that runs on Android and iOS mobile devices and on Mac and Windows computers. With every call you make or receive, digital information passes through some part of the VirtualPBX API. A Quick Softphone Mention.

voip 98

voip APIs CRM Accountability 98

Playvox

NOVEMBER 15, 2022

For contact center managers, this phrase rings in their heads each time they create a forecast, build a schedule, or track schedule adherence. . In this environment, investing in a workforce management (WFM) solution becomes key, particularly if your support center has been using spreadsheets or trying to get by with subpar solutions.

Management 86

Management Schedule adherence Coaching Contact Center 86

AWS Machine Learning

JULY 29, 2024

Our open and flexible AI environment, grounded with customer data, positions us well to be leaders in AI-driven solutions in the CRM space.” Grant Amazon Bedrock invoke model permission to an IAM User Salesforce Einstein Studio requires an access key and a secret to access the Amazon Bedrock API. Follow him on LinkedIn.

APIs 121

APIs Accountability CRM Engineering 121

AWS Machine Learning

JUNE 21, 2023

Today, we are excited to announce a feature that lets you integrate LCA with your Customer Relationship Management (CRM) system, built on top of the pre- and post-call Lambda hooks. In this post, we walk you through setting up the LCA/CRM integration with Salesforce. Search for App Manager and choose App Manager.

Analytics 95

Analytics APIs CRM Contact Center 95

Cincom

JANUARY 31, 2025

Adaptable Data Integration Modern document creation software easily and smoothly extracts data from various sources, such as policy administration systems, claim management platforms, investment portfolios, CRM tools, and financial reporting software. Does the software support your current CRM, ERP, or any other software that you use?

CRM 40

CRM APIs industry standards Customer centricity 40

Quality Contact Solutions

MAY 5, 2022

Typically, an excellent place to start is making sure you have a robust CRM platform in place and that your outsourcing partner can integrate into your instance. QCS has been integrating with various clients’ CRM platforms for years, allowing us to seamlessly continue with our client’s omnichannel strategy.

outsourcing 98

outsourcing CRM APIs Call Center 98

SmartAction

MARCH 1, 2022

Software as a Service and Managed Software as a Service have their similarities, and that likeness is evident in their names. Yet the difference isn’t as simple as the additional word of “managed.” When it comes to configuring and managing the software, you are very much on your own. The Takeaway.

Management 76

Management SaaS Virtual Agent Automotive 76

AWS Machine Learning

SEPTEMBER 16, 2022

Customer relationship management (CRM) is a critical tool that organizations maintain to manage customer interactions and build business relationships. Zendesk is a CRM tool that makes it easy for customers and businesses to keep in sync. Optionally, configure a new AWS secret for Zendesk API access.

APIs 97

APIs CRM Accountability Management 97

ClientSuccess

FEBRUARY 8, 2021

Over the past few years, customer success teams have migrated off sales-focused CRM and project management platforms to solutions that are custom built from the ground-up for customer success teams to better manage customer accounts. What kinds of API integrations do you provide to seamlessly connect with our other vendors? .

APIs 98

APIs outsourcing CRM Accountability 98

Babelforce

FEBRUARY 25, 2022

In this post: What does CRM stand for? Isn’t CRM the business practice or the software? What does CRM stand for? CRM is short for “Customer Relationship Management”. It’s a piece of call center software that CX teams use to manage information about their customers. How is CRM used in call centers?

call center software 52

call center software Call Center CRM APIs 52

AWS Machine Learning

NOVEMBER 6, 2023

Amazon Transcribe is a feature-rich speech-to-text API with state-of-the-art speech recognition models that are fully managed and continuously trained. You can optionally provide a Lambda function ARN that will be run after the summary is generated to integrate with third-party CRM systems.

Contact Center 132

Contact Center CRM Analytics Average Handle Time 132

Lumoa

FEBRUARY 15, 2021

For example, you probably have integrated your CRM with your helpdesk already to get a better view of your customers so you can be even more efficient when solving their issues. Essentially, an integration makes it possible to connect different tools, APIs, or systems to build more value out of your data. What is an Integration?

Customer Experience 88

Customer Experience APIs CRM Feedback 88

NobelBiz

APRIL 2, 2024

They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more. Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

JustCall

MAY 26, 2022

Your agents to make, receive, track and record phone calls directly from web, mobile or the CRM/Helpdesk tool they use. All the phone calls and text messages get automatically logged in the CRM or Helpdesk that you use. Using JustCall, managers can track calling activities & performance of their agents.

CRM 98

CRM APIs Sales Technology 98

VirtualPBX

MARCH 3, 2023

Our very own Customer Success Coordinator, Kathy, needed to find a way to accurately track her teams activity in Pipedrive CRM and be able to follow up with received voicemails. Once the customer service automation is triggered, a deal is created in Pipedrive (our CRM).

Customer Service 98

Customer Service voip Call flow CRM 98

NobelBiz

MAY 25, 2023

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? Managing customer data is nothing new. These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more.

call center software 98

call center software Call Center APIs Contact Center 98

JivoChat

JUNE 28, 2022

Easy to use, your team will have no problem managing multiple conversations at the same time. . Built-in CRM. With JivoChat, you will have a built-in CRM, helping to develop a more effective workflow to keep track of leads and customers and avoid losing business opportunities. API for Developers.

APIs 75

APIs CRM Feedback Sales 75

Inbenta

JULY 3, 2020

WhatsApp Business offers an API (Application Programming Interface). An API is a set of programming standards that allows other developers to create products associated with a specific service. This integration offers another advantage for companies, as it allows for more efficient management of communication and customer relations.

Chatbots 98

Chatbots APIs Wait times CRM 98

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. And, setting up APIs can link two applications to one another for data sharing/interacting purposes, making manual uploads a thing of the past. CRMs, Help Desks, etc). Do you have a CRM (e.g.

Surveys 97

Surveys APIs SaaS Engineering 97

Cincom

MARCH 20, 2025

Introduction Meet John, a sales manager at a manufacturing company that produces customized industrial generators. Identify critical business challenges and ensure that the CPQ solution aligns with your eCommerce platform , ERP, and CRM. Select a solution that supports API-based integration with your existing eCommerce platform (e.g.,

B2B 40

B2B Sales CRM Finance 40