APIs CRM Multi-channel support 
Wowdesk Blog
FEBRUARY 4, 2025
Multi-Channel Support : Integrates email, chat, and social media. CRM & Business Tool Integrations Seamless integration with CRM systems ensures efficient data handling and personalization. Choosing a solution with robust API support improves efficiency and enhances customer interactions.
Cincom
JANUARY 30, 2025
Ensure that the software supports open APIs to allow smooth data exchange across platforms. A robust CCM solution should support omnichannel communication, ensuring you deliver a consistent, personalized experience across all touchpoints. 3- Can I integrate communication software with CRM tools?
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Hodusoft
MAY 17, 2024
Key standards like the Computer-Supported Telecommunications Application (CSTA), the Java Telephony API (JTAPI), the Telephony Server API (TSAPI), and the Telephony Application Programming Interface (TAPI) normalized CTI interfaces. This data can be used to make informed decisions and improve overall business strategies.
Hodusoft
AUGUST 9, 2023
Overcome integration challenges Many businesses use various software and systems for different functions, such as customer relationship management (CRM) systems, ticketing platforms, marketing automation, and helpdesk software. Multi-tenant contact center software can efficiently manage customer interactions across various channels.
JustCall
APRIL 5, 2023
JustCall has earned a reputation as an all-in-one cloud phone system as it helps companies: Make and receive calls Send and receive SMS/MMS Manage communications over one portal However, CloudCall is more like a CRM as it has the ability to communicate through calls and texts. JuctCall alternatives don’t come close.
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