CSM Magazine

JANUARY 21, 2025

Customization needs are complex or expensive to implement. Choosing a tech-savvy 3PL with flexible APIs and integration tools can help resolve these issues. Managing Customer Expectations A 3PL partners shortcomings can directly impact customer satisfaction, including: Late deliveries or damaged products.

Transportation 52

Transportation outsourcing industry standards APIs 52

TechSee

JANUARY 24, 2019

Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. If an app must be downloaded and installed, it presents a barrier to customers who often are wary of the process or simply don’t have the time.

Call flow 141

Call flow Sales Technical Support APIs 141

Hodusoft

JULY 21, 2022

Therefore, to meet the changing demands and expectations of today’s customers, insurers need to work faster and look out for suitable ways. . Not only this, some reports suggest that customer-centric companies are 60% more profitable than companies that aren’t.

call center software 98

call center software Customer Service Call Center Customer centricity 98

VirtualPBX

NOVEMBER 8, 2023

In this blog, we are excited to present three compelling case studies that vividly illustrate how VirtualPBX has significantly elevated the performance of these businesses, making them more efficient and customer-centric. Enhancing Connectivity for a Flooring Manufacturer Company: Great Wall & Floors Inc.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

TechSee

AUGUST 31, 2022

Over time, customization and further API integrations will enable more robust, integrated capabilities, expanding the impact and potential of the solution. How do they ensure reliability of their APIs as they regularly update and iterate? Ask about their release cycles and customer communications.

APIs 109

APIs Enterprise Technology Self service 109

SharpenCX

JUNE 20, 2022

At SharpenCX, we already offer sophisticated pre, during, and post-interaction automations to make the customer and agent experience seamless. Our flexible APIs offer integrations to best-of-breed conversational dialogue options like Google DialogFlow, NVIDIA Jarvis, and Sonance so you can craft the best experience possible.

Call Center 76

Call Center APIs Chatbots Self service 76

Pointillist

FEBRUARY 19, 2018

Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs. This reality creates a challenge for delivering real-time insights and are still very much a custom affair.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

Whitepages Pro

JUNE 12, 2019

We’re still the same innovative, customer-centric, data-driven company you’ve come to know, but with a new name and brand. These are exciting changes, but we are proud to keep the aspects of our company that have defined who we are and what we’ve accomplished to date: familiar, dependable, and customer-centric.

Customer centricity 66

Customer centricity Engineering APIs Feedback 66

Cincom

JANUARY 31, 2025

Omnichannel Distribution Automated document generation software uses robust APIs and integration to allow you to route and format documents on any communication channelincluding emails, print, web portals, and mobile applicationswhile ensuring consistent branding and messaging. 3- How customizable are the pre-built document templates?

CRM 40

CRM APIs industry standards Customer centricity 40

Balto

JANUARY 6, 2025

Qualtrics Qualtrics CustomerXM enables businesses to foster customer-centricity by leveraging customer feedback analytics for actionable insights. This scalable platform empowers your customer-focused initiatives and supports decision-making with advanced data collection and management capabilities.

Call Center 52

Call Center Coaching Surveys Contact Center 52

NobelBiz

APRIL 2, 2024

With a focus on innovation and customer-centricity, Nobelbiz empowers businesses to deliver exceptional experiences to their customers while driving operational excellence. CRM Connectors and API Integrations : Updating CRM client profiles in real-time just got easier.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Nicereply

MAY 6, 2021

Responding to customer feedback is the hallmark of a customer-centric marketing strategy. Use your results to separate happy customers from unsatisfied customers. With Nicereply’s API , you can add each customer’s response to their contact record in your CRM.

Marketing 98

Marketing Surveys APIs Advertising 98

Answer Dash

JULY 31, 2018

Included in the paid plan are enterprise tools that include pre-built integrations, APIs for custom integrations and bots, and more administrative/monitoring tools. In other words, employee or “internal customer” satisfaction goes up on all fronts.

Customer centricity 69

Customer centricity Self service APIs B2B 69

SmartAction

FEBRUARY 20, 2024

Voice automation introduces a new layer of security in customer authentication, as well as security concerns. By using API’s and generative AI technologies, financial institutions can verify customer identities quickly and securely.

Banking 76

Banking Self service Virtual Agent APIs 76

AWS Machine Learning

JUNE 13, 2023

Once these gaps are identified, SupportGPT can automatically generate articles and other content to fill these knowledge voids, ensuring the support knowledge base remains customer-centric and up to date. In addition, deployments are now as simple as calling Boto3 SageMaker APIs and attaching the proper auto scaling policies.

APIs 75

APIs Benchmark Engineering Management 75

Quiq

AUGUST 25, 2020

Here are a few ways for companies to realize immediate value with Quiq’s live chat: Easy set up – We set our customers up for success right from the start by making implementation fast and friction free. Why Quiq Ranks High For Customer Satisfaction. Higher Education.

APIs 61

APIs Customer centricity Education Metrics 61

Pointillist

SEPTEMBER 10, 2020

In this post, I’ll discuss how organizations are using customer journey orchestration to improve personalization decisions across all channels and touchpoints, enhance CX and achieve their business goals. What is Customer Journey Orchestration? Journey orchestration goes beyond traditional personalization techniques.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Hello Customer

JANUARY 27, 2021

You can’t disagree on wanting to serve the customer to the best of your capacities.” If you don’t own customer data, that can be hard. So, at Schiphol, they put up an API platform where they allow partners like KLM to migrate with their systems. Next, you also need to share the insights you have.

Customer Experience 98

Customer Experience APIs Management Customer centricity 98

CSM Magazine

APRIL 12, 2023

Open APIs (Application Programming Interfaces) and hundreds of prebuilt integrations make customization straightforward and seamless. Strong return on investment (ROI) as the combined optimization of workforce resources, performance, and engagement catalyzes cost reductions alongside customer experience success.

APIs 52

APIs Coaching Morale Analytics 52

JustCall

JANUARY 23, 2024

Leveraging WhatsApp Business API for Scale The WhatsApp Business API is a game-changer for expanding businesses. This API allows for integration with customer relationship management (CRM) systems. This WhatsApp helpdesk can provide exceptional customer service and help build lasting relationships.

Customer Service 52

Customer Service APIs Customer centricity Metrics 52

Calabrio

MARCH 2, 2020

Businesses can design and iterate on new customer and agent experiences using the creativity of developers, API-based programmability and scale globally using built-in connectivity. When we say “programmable,” the customer can customize Twilio Flex to build the contact center solution they need.

Contact Center 71

Contact Center contact center solutions Airlines Quality management 71

Nicereply

JUNE 11, 2020

Read on to find 10 ways to weave customer-centricity and data-awareness into your company strategy. Segment your customers more effectively. Creating more effective customer segments impacts your company across multiple teams. An open API ecosystem means that your data is helpful everywhere you need it.

Customer Experience 69

Customer Experience Customer centricity Metrics Surveys 69

AWS Machine Learning

SEPTEMBER 27, 2024

The workflow consists of the following steps: The user uploads an architecture image (JPEG or PNG) on the Streamlit application, invoking the Amazon Bedrock API to generate a step-by-step explanation of the architecture using the Anthropic’s Claude 3 Sonnet model. The following diagram illustrates the step-by-step process.

Best practices 118

Best practices Engineering APIs Customer centricity 118

Comm100

MAY 13, 2019

Live chat takes care of this by seamlessly integrating into any technology stack with its flexible API. Your agents get a 360-degree view of the customer with information from your CRM, web analytics platform, previous interaction history and more at their fingertips thanks to chat.

CRM 67

CRM Finance APIs Benchmark 67

ChurnZero

JUNE 8, 2022

A modern, customer-centric company uses platforms that put the data everywhere it needs to be. Give your CS team the specs and let them send you a custom KPI dashboard. If we don’t, our Rest API takes the work out of things. Finance needs the data to forecast renewals. Unlimited access as a feature is lazy.

Finance 52

Finance SaaS APIs Customer centricity 52

ChurnZero

JUNE 8, 2022

A modern, customer-centric company uses platforms that put the data everywhere it needs to be. Give your CS team the specs and let them send you a custom KPI dashboard. If we don’t, our Rest API takes the work out of things. Finance can forecast renewals better. Beware unlimited access for departmental products.

Finance 52

Finance SaaS CRM APIs 52

ProProfs Blog

DECEMBER 17, 2021

Powerful Customer Feedback analytics makes it a better choice for collecting feedback for product launches, beta testing, building a customer-centric strategy, and internal feedback. . It’s feasible to keep customers in the loop while their feedback status moves through the product development process.

Feedback 78

Feedback Surveys APIs Customer centricity 78

delighted

JULY 22, 2024

Slack Did you know that 84% of businesses that invest in customer experience and a customer-centric culture see an increase in revenue? One of the best ways to foster a customer-centric culture at your company is by sharing customer feedback widely with your team. The easiest way to do that?

Surveys 59

Surveys Feedback Customer centricity APIs 59

Whitepages Pro

JULY 9, 2019

The first product endpoints we enable are those that have the lowest latency requirements in our customers’ workflows – Transaction Risk API, Identity Check API, and Address Validation API. Learn more about Ekata, here.

APIs 40

APIs Engineering SaaS Customer centricity 40

aircall

JANUARY 25, 2023

The best integrations should include a one-click set-up, webhooks and API, computer telephony integration (CTI), contact synchronization, and insight cards. Aircall’s customer-centric call center solution helps businesses create great customer experiences. Each integration should add value to your business processes.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics Coaching 62

NobelBiz

FEBRUARY 23, 2023

CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app. It includes audio and video chat, monitoring, and other bespoke capabilities that you can integrate into any customer-facing application to let your workers respond to queries and issues from consumers in real time.

Telecommunications 52

Telecommunications APIs Contact center software Entertainment 52

NobelBiz

FEBRUARY 23, 2023

CPaaS is a cloud-based communication solution with an API enabling simple integration with any current app. It includes audio and video chat, monitoring, and other bespoke capabilities that you can integrate into any customer-facing application to let your workers respond to queries and issues from consumers in real time.

Telecommunications 52

Telecommunications APIs Contact center software Entertainment 52

Cincom

JANUARY 30, 2025

You probably use a dozen different apps to create this kind of omnichannel workflow, whereas customer engagement platforms allow you to orchestrate conversations from a single source by integrating SMS capabilities and voice APIs directly.

Personalization 40

Personalization CRM Analytics Chatbots 40

3CLogic

FEBRUARY 28, 2024

Lately, artificial intelligence (AI) is at the core of any customer-centric digital transformation. Strategies not centering around AI and automation are quickly neglected by executive leaders.

Contact Center 59

Contact Center Average Handle Time APIs Customer centricity 59

CSM Magazine

JUNE 24, 2021

Connectedness benefits everyone, from customers and customer service management to agents themselves. For example, if you use speech analytics to understand what happens across 100% of customer interactions, then introduce Quality Management (QM) to identify the one word or phrase that keeps cropping up in customer conversations.

Enterprise 52

Enterprise Multichannel Analytics Quality management 52

RichCall

SEPTEMBER 13, 2017

According to Teresa, contact centers will need to: move beyond supporting all channels (omnichannel) seamlessly to becoming a hub of customer interactions for the enterprise. take responsibility for customer communications rather than these being driven by individual departments’ internal timescales and goals. Darren Prine.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Talkdesk

JANUARY 16, 2018

What are your customers saying about your company or your competitors? Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. What do they like, want, need or hate?

Analytics 40

Analytics Call Center Customer centricity Construction 40