APIs Customer centricity Magazine Multichannel 
CSM Magazine
JUNE 24, 2021
Connectedness benefits everyone, from customers and customer service management to agents themselves. Modern all-in-one solutions unify call recording, quality management, workforce management, multichannel analytics and advanced reporting for comprehensive IT connectivity and customer connectedness.
JivoChat
APRIL 13, 2021
Even for highly responsive, customer-centric businesses, relying on live agents all the time is expensive and unsustainable. Customers might reach out with urgent issues at off-times — during work breaks, after office hours, on weekends, or on holidays. You can even build custom automated support solutions with an API.
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