AWS Machine Learning

OCTOBER 30, 2024

These include interactive voice response (IVR) systems, chatbots for digital channels, and messaging platforms, providing a seamless and resilient customer experience. Enabling Global Resiliency for an Amazon Lex bot is straightforward using the AWS Management Console , AWS Command Line Interface (AWS CLI), or APIs.

Chatbots 112

Chatbots Interactive Voice Response APIs Telecommunications 112

AWS Machine Learning

NOVEMBER 22, 2024

Reduced time and effort in testing and deploying AI workflows with SDK APIs and serverless infrastructure. Bedrock Flows makes it easier for developers and businesses to harness the power of generative AI, enabling you to create more sophisticated and efficient AI-driven solutions for your customers.

APIs 122

APIs Chatbots Enterprise Customer centricity 122

AWS Machine Learning

APRIL 10, 2025

Amazon Personalize enables your business to improve customer engagement by creating personalized product and content recommendations in websites, applications, and targeted marketing campaigns. This concept can be applied to other domains, such as compelling customer experiences for ecommerce and digital marketing use cases.

Personalization 103

Personalization APIs Advertising Accountability 103

AWS Machine Learning

MARCH 25, 2025

For more information about the SageMaker AI API, refer to the SageMaker AI API Reference. Customer experience Lets explore how rolling updates work in practice with several common scenarios, using different-sized LLMs. 8B-Instruct to DeepSeek-R1-Distill-Llama-8B, but the new model version has different API expectations.

APIs 109

APIs Engineering Accountability Metrics 109

CSM Magazine

NOVEMBER 4, 2024

Translating one’s product information and customer service into various languages, especially languages ​​spoken by their customers, has the advantage of alleviating language barriers and enhancing what can otherwise be a ‘cold’ transaction into a personalized customer experience. from 2023 to 2030.

Customer Experience 52

Customer Experience Advertising APIs Marketing 52

TechSee

JUNE 9, 2022

Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your operating costs. However, offering the customer choices doesn’t always create a better customer experience.

Customer Experience 145

Customer Experience Self service Interactive Voice Response Technical Support 145

AWS Machine Learning

NOVEMBER 29, 2023

With this launch, you can programmatically run notebooks as jobs using APIs provided by Amazon SageMaker Pipelines , the ML workflow orchestration feature of Amazon SageMaker. Furthermore, you can create a multi-step ML workflow with multiple dependent notebooks using these APIs. In his spare time, he loves traveling and writing.

APIs 114

APIs Management Engineering Big data 114

AWS Machine Learning

NOVEMBER 21, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 110

APIs Call Center Engineering Personalization 110

Cisco - Contact Center

DECEMBER 17, 2020

The WebexOne series highlights a wave of Webex innovation to drive experiences that are 10x better than in-person interactions, help organizations collaborate seamlessly, and transform their employees and customer experiences to power an inclusive future for all. Digital-first customer experiences — when and how customers want.

Customer Experience 108

Customer Experience Contact Center APIs Analytics 108

CSM Magazine

OCTOBER 10, 2024

This technology transports the Walmart shopping experience into virtual social spaces, opening new avenues for revenue generation. These innovations extend beyond the US market.

Customer Experience 52

Customer Experience Transportation APIs Technology 52

AWS Machine Learning

MARCH 19, 2025

They use a highly optimized inference stack built with NVIDIA TensorRT-LLM and NVIDIA Triton Inference Server to serve both their search application and pplx-api, their public API service that gives developers access to their proprietary models. The results speak for themselvestheir inference stack achieves up to 3.1

Healthcare 144

Healthcare Enterprise APIs Transportation 144

Cincom

JANUARY 31, 2025

What if your current approach to elevating customer experience holds your business back instead of accelerating? Customer experience (CX) is the crux of business success, and to enhance it, you spent years building a customer experience strategy that puts your customers first. What is CX Platform?

Customer Experience 40

Customer Experience APIs Feedback Technical Support 40

AWS Machine Learning

OCTOBER 23, 2024

Pre-built templates tailored to various use cases are included, significantly enhancing both employee and customer experiences. The robust capabilities and unified API of Amazon Bedrock make it an ideal foundation for developing enterprise-grade AI applications.

Enterprise 89

Enterprise APIs Engineering Government 89

TechSee

FEBRUARY 16, 2023

Everyone here at TechSee is excited about the launch of our brand new “Open Integration Platform,” a full API platform that puts the visual customer experience front and center. Many TechSee customers love the ability not to replace existing systems while bringing on tech for visual customer engagement.

Technology 109

Technology APIs Customer Experience CRM 109

AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Personalization 122

Personalization Customer Experience APIs Entertainment 122

AWS Machine Learning

MARCH 3, 2025

You can find detailed usage instructions, including sample API calls and code snippets for integration. However, to invoke the deployed model programmatically with Amazon Bedrock APIs, you need to use the endpoint ARN as model-id in the Amazon Bedrock SDK. To begin using Pixtral 12B, choose Deploy. We use the following input image.

Benchmark 109

Benchmark APIs Construction Enterprise 109

Calabrio

FEBRUARY 25, 2025

Customer Experience Customer Experience (CX) Platform: Your Guide to What It Isand Which Are the Best Solutions Share Has the digitization of customer experiences been a blessing or a curse to your business? What Is a Customer Experience (CX) Platform? Of course, we cant leave it at that.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

AWS Machine Learning

DECEMBER 3, 2024

As a global leader in agriculture, Syngenta has led the charge in using data science and machine learning (ML) to elevate customer experiences with an unwavering commitment to innovation. It facilitates real-time data synchronization and updates by using GraphQL APIs, providing seamless and responsive user experiences.

Sales 108

Sales APIs Engineering Analytics 108

Cisco - Contact Center

FEBRUARY 19, 2021

The reason that caught my attention is that his interaction had many of the attributes I expect in a great customer interaction : no need to wait, no need to work hard to prove who he was, no need to repeat himself, and with full context into his past relevant interactions with the company. From Customer Service to Customer Experience.

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

Cincom

APRIL 15, 2025

What is Customer Experience Management (CXM)? The customer experience management definition extends beyond traditional customer serviceit is an enterprise-wide strategy that integrates AI, automation, and real-time analytics to optimize every interaction across digital and physical touchpoints.

Customer Experience 40

Customer Experience Management Chatbots CRM 40

AWS Machine Learning

NOVEMBER 14, 2024

It enables you to privately customize the FM of your choice with your data using techniques such as fine-tuning, prompt engineering, and retrieval augmented generation (RAG) and build agents that run tasks using your enterprise systems and data sources while adhering to security and privacy requirements.

APIs 110

APIs Engineering Personalization Transportation 110

AWS Machine Learning

FEBRUARY 11, 2025

Step Functions orchestrates AWS services like AWS Lambda and organization APIs like DataStore to ingest, process, and store data securely. For example, the Datastore API might require certain input like date periods to query data. She collaborates with teams across AWS to design solutions that enhance the customer experience.

Enterprise 102

Enterprise Engineering APIs Best practices 102

AWS Machine Learning

NOVEMBER 19, 2024

Swami Sivasubramanian, VP of AI and Data at AWS, to discover how you can use a strong data foundation to create innovative and differentiated solutions for your customers. First, hear an overview of identity-aware APIs, and then learn how to configure an identity provider as a trusted token issuer.

APIs 106

APIs Enterprise Best practices Government 106

Lumoa

DECEMBER 8, 2022

Lumoa has very clear open APIs and based on your goals, integrations can serve various purposes. By using this feature, you will learn much more than you ever thought possible and be more capable of “owning the market” The post How to use public reviews to improve customer experience appeared first on Lumoa.

Customer Experience 88

Customer Experience Benchmark APIs Marketing 88

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. That perfectly describes an omnichannel customer experience platform. Shep Hyken.

Self service 205

Self service APIs Surveys Analytics 205

Balto

MARCH 17, 2025

Businesses that harness this information effectively can boost customer satisfaction by up to 25% while reducing churn. The key is turning raw interactions into actionable call center insights that enhances both efficiency and customer experience. But simply collecting data isnt enough.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

AWS Machine Learning

MARCH 27, 2025

This results in a missed opportunity to review the root cause trends that can guide investment in the right areas such as education for customers, documentation improvement, or other efforts to reduce the case volume and improve customer experience. Model access Grant permission to use Anthropics Claude 3.5 client = boto3.client("bedrock-runtime",

Education 110

Education Engineering APIs Enterprise 110

AWS Machine Learning

APRIL 24, 2023

According to a PWC report , 32% of retail customers churn after one negative experience, and 73% of customers say that customer experience influences their purchase decisions. In the global retail industry, pre- and post-sales support are both important aspects of customer care.

Customer Experience 90

Customer Experience APIs Feedback Chatbots 90

ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor.

APIs 195

APIs Enterprise Government Customer Experience 195

AWS Machine Learning

JANUARY 31, 2024

For Mendix, integrating the cutting-edge generative AI capabilities of Amazon Bedrock has been a game changer in redefining our customer experience landscape. In this post, we share how Mendix is revolutionizing customer experiences using Amazon Bedrock and generative AI.

Customer Experience 114

Customer Experience Enterprise APIs Technology 114

CCNG

JUNE 7, 2023

A recent search about how Chat GPT can and will assist in customer service, contact center and customer experience shows many ways ChatGPT can be a potentially valuable tool including: Answering Frequently Asked Questions (FAQs) : Chat GPT can handle repetitive and commonly asked questions by providing instant and accurate responses.

Contact Center 195

Contact Center CCNG APIs Scripts 195

AWS Machine Learning

MAY 7, 2024

Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. The solution runs Amazon Rekognition APIs for label detection , text detection, celebrity detection , and face detection on videos. The metadata generated for each video by the APIs is processed and stored with timestamps.

APIs 136

APIs Advertising Entertainment Metrics 136

CCNG

MAY 17, 2023

There is a lot of hype around ChatGPT now so I thought I would write to help address some of the excitable theories about how it might impact the Customer Experience environment. Organizations need their Knowledge Management system to be able to deliver answers to customers no matter what channel the customer chooses to use.

Customer Service 195

Customer Service CCNG Government Chatbots 195

AWS Machine Learning

MARCH 29, 2024

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time.

Cloud contact 120

Cloud contact Contact Center Chatbots APIs 120

AWS Machine Learning

NOVEMBER 13, 2023

Businesses use their data with an ML-powered personalization service to elevate their customer experience. You receive results through an API and pay only for what you use, with no minimum fees or upfront commitments. At a basic level, Machine Learning (ML) technology learns from data to make predictions.

Personalization 121

Personalization APIs Accountability Engineering 121

AWS Machine Learning

AUGUST 28, 2024

Amazon Bedrock is a fully managed service that makes foundation models (FMs) from leading AI startups and Amazon available through an API, so you can choose from a wide range of FMs to find the model that is best suited for your use case. If the intent doesn’t have a match, the email goes to the support team for a manual response.

Customer Experience 89

Customer Experience APIs Construction Accountability 89

Interactions

OCTOBER 29, 2024

There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Is it an API model? Ask: How do you enable integration with our key systems? Is there integration assistance from your team?

Contact Center 62

Contact Center APIs Analytics SaaS 62