AWS Machine Learning

MARCH 27, 2025

Based on our experiments using best-in-class supervised learning algorithms available in AutoGluon , we arrived at a 3,000 sample size for the training dataset for each category to attain an accuracy of 90%. Sonnet prediction accuracy through prompt engineering. Model access Grant permission to use Anthropics Claude 3.5

Education 109

Education Engineering APIs Enterprise 109

AWS Machine Learning

FEBRUARY 11, 2025

Enhancing AWS Support Engineering efficiency The AWS Support Engineering team faced the daunting task of manually sifting through numerous tools, internal sources, and AWS public documentation to find solutions for customer inquiries. For example, the Datastore API might require certain input like date periods to query data.

Enterprise 95

Enterprise Engineering APIs Best practices 95

AWS Machine Learning

APRIL 8, 2025

AI inference at iFood iFood has harnessed the power of a robust AI/ML platform to elevate the customer experience across its diverse touchpoints. In the past, the data science and engineering teams at iFood operated independently. Engineering teams would then struggle to integrate these models into production systems.

Engineering 103

Engineering Virtual Agent Management Technology 103

AWS Machine Learning

NOVEMBER 14, 2024

It enables you to privately customize the FM of your choice with your data using techniques such as fine-tuning, prompt engineering, and retrieval augmented generation (RAG) and build agents that run tasks using your enterprise systems and data sources while adhering to security and privacy requirements.

APIs 110

APIs Engineering Personalization Transportation 110

AWS Machine Learning

NOVEMBER 21, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 110

APIs Call Center Engineering Personalization 110

AWS Machine Learning

DECEMBER 3, 2024

As a global leader in agriculture, Syngenta has led the charge in using data science and machine learning (ML) to elevate customer experiences with an unwavering commitment to innovation. It facilitates real-time data synchronization and updates by using GraphQL APIs, providing seamless and responsive user experiences.

Sales 108

Sales APIs Engineering Analytics 108

AWS Machine Learning

MAY 9, 2024

In this post, we describe the development of the customer support process in FAST incorporating generative AI, the data, the architecture, and the evaluation of the results. Conversational AI assistants are rapidly transforming customer and employee support.

Engineering 129

Engineering Customer Support APIs Government 129

AWS Machine Learning

OCTOBER 23, 2024

Pre-built templates tailored to various use cases are included, significantly enhancing both employee and customer experiences. The robust capabilities and unified API of Amazon Bedrock make it an ideal foundation for developing enterprise-grade AI applications.

Enterprise 85

Enterprise APIs Engineering Government 85

AWS Machine Learning

NOVEMBER 29, 2023

With this launch, you can programmatically run notebooks as jobs using APIs provided by Amazon SageMaker Pipelines , the ML workflow orchestration feature of Amazon SageMaker. Furthermore, you can create a multi-step ML workflow with multiple dependent notebooks using these APIs.

APIs 112

APIs Management Engineering Big data 112

AWS Machine Learning

NOVEMBER 15, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Chatbots 113

Chatbots Engineering Enterprise Government 113

AWS Machine Learning

APRIL 30, 2025

Building a solid business case: Operational excellence drives customer experience The foundation of successful generative AI implementations are business cases with clear value propositions that fit with organizational goals, for example, improving efficiency, cost savings, or revenue growth.

Government 66

Government Engineering Enterprise APIs 66

AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Personalization 123

Personalization Customer Experience APIs Entertainment 123

Pointillist

FEBRUARY 19, 2018

But most companies still force these evolved customers onto engagement paths that are steeped in legacy and instantly feel outdated. Artificial intelligence can be successfully employed to provide an intelligent, convenient and informed customer experience at any point along the customer journey. Business Context.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

AWS Machine Learning

NOVEMBER 19, 2024

Swami Sivasubramanian, VP of AI and Data at AWS, to discover how you can use a strong data foundation to create innovative and differentiated solutions for your customers. Leave the session inspired to bring Amazon Q Apps to supercharge your teams’ productivity engines.

APIs 101

APIs Enterprise Best practices Government 101

ShepHyken

DECEMBER 13, 2019

This week we feature an article by Darcy Alexander who shares a checklist to guide us through the process of selecting the best CX vendors for our customer experience initiatives. When embarking on a customer experience (CX) change initiative, there are few decisions more critical to success than selecting the right vendor.

APIs 195

APIs Enterprise Government Customer Experience 195

AWS Machine Learning

OCTOBER 8, 2024

Sonnet on Amazon Bedrock, we build a digital assistant that automates document processing, identity verifications, and engages customers through conversational interactions. As a result, customers can be onboarded in a matter of minutes through secure, automated workflows. Using Anthropic’s Claude 3.5

Banking 116

Banking APIs Accountability Engineering 116

AWS Machine Learning

MARCH 4, 2024

Alida helps the world’s biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation. Programmatically using the Amazon Bedrock API and SDKs. The engineering team experienced the immediate ease of getting started with Amazon Bedrock.

Feedback 132

Feedback APIs Engineering Surveys 132

Aria Solutions

JUNE 8, 2020

Designing a process from scratch is already a task and a half for your Salesforce org, but re-engineering a process is even a bigger undertaking when the process has been in use for some time. Much like “save early and save often”, proactively keep tabs on how a re-engineered process is received by users. Demo early, demo often.

Engineering 62

Engineering APIs Consulting Consulting 62

Balto

MARCH 17, 2025

Businesses that harness this information effectively can boost customer satisfaction by up to 25% while reducing churn. The key is turning raw interactions into actionable call center insights that enhances both efficiency and customer experience. But simply collecting data isnt enough.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

AWS Machine Learning

OCTOBER 24, 2023

This post is co-authored by Dhurjati Brahma, Senior Systems Architect at T-Mobile US, Inc and Jim Chao, Principal Engineer/Architect at T-Mobile US, Inc and Nicholas Zellerhoff Associate Systems Architect at T-Mobile US, Inc. This will enable customers to receive voicemail transcription in the supported language of their choice.

APIs 118

APIs Engineering Metrics Technology 118

AWS Machine Learning

MARCH 29, 2024

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time.

Cloud contact 120

Cloud contact Contact Center Chatbots APIs 120

Aria Solutions

JUNE 8, 2020

Designing a process from scratch is already a task and a half for your Salesforce org, but re-engineering a process is even a bigger undertaking when the process has been in use for some time. Much like “save early and save often”, proactively keep tabs on how a re-engineered process is received by users. Demo early, demo often.

Engineering 62

Engineering APIs Consulting Consulting 62

AWS Machine Learning

SEPTEMBER 23, 2022

Amazon’s product search engine indexes billions of products, serves hundreds of millions of customers worldwide, and is one of the most heavily used services in the world. The Amazon Search team develops machine learning (ML) technology that powers the Amazon.com search engine and helps customers search effortlessly.

APIs 110

APIs Engineering Management Marketing 110

AWS Machine Learning

JANUARY 31, 2024

For Mendix, integrating the cutting-edge generative AI capabilities of Amazon Bedrock has been a game changer in redefining our customer experience landscape. In this post, we share how Mendix is revolutionizing customer experiences using Amazon Bedrock and generative AI.

Customer Experience 111

Customer Experience Enterprise APIs Technology 111

Calabrio

MARCH 4, 2025

Thats why, to offer customer experience excellence across all these touchpoints, the key word is not multichannel but omnichannel. And why is it so critical to customer service and the all-important hub that is the omnichannel contact center? Omnichannel contact center software is the engine that powers this unified view.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

delighted

DECEMBER 3, 2021

Running your customer experience (CX) program should be no different. In this article, we’ll learn more about survey automation, why it’s so important for customer experience success, and how you can implement automation in your CX program today. Create custom APIs for more complex use cases. Not to worry!

Surveys 97

Surveys APIs SaaS Engineering 97

AWS Machine Learning

APRIL 24, 2023

According to a PWC report , 32% of retail customers churn after one negative experience, and 73% of customers say that customer experience influences their purchase decisions. In the global retail industry, pre- and post-sales support are both important aspects of customer care.

Customer Experience 82

Customer Experience APIs Feedback Chatbots 82

COPC

OCTOBER 26, 2023

AI is advancing rapidly and will have a revolutionary impact on customer experience. The potential of AI to enhance customer engagement, streamline operations, and foster efficiency is undeniable. This article explores the inner workings of AI assistants, showcasing their ability to provide direct answers to customer inquiries.

Technology 76

Technology Customer Experience APIs Consulting 76

AWS Machine Learning

JANUARY 5, 2024

In this post, we discuss model development and MLOps framework implementation for one of Wipro’s customers that uses Amazon SageMaker and other AWS services. Its AI/ML solutions drive enhanced operational efficiency, productivity, and customer experience for many of their enterprise clients.

Management 133

Management APIs Engineering Government 133

AWS Machine Learning

NOVEMBER 13, 2023

Businesses use their data with an ML-powered personalization service to elevate their customer experience. Amazon Personalize enables developers to quickly implement a customized personalization engine, without requiring ML expertise. At a basic level, Machine Learning (ML) technology learns from data to make predictions.

Personalization 115

Personalization APIs Accountability Engineering 115

pindrop

APRIL 9, 2020

It’s simple, passive enrollment of every caller better ensures enjoyable experiences during each call, which welcomes consumer interaction, and deepens their affinity to your brand. The more seamless you can make every interaction, the better the customer experience. Keep things simple with API integration whenever possible.

APIs 109

APIs Contact Center Interactive Voice Response Call Center 109

AWS Machine Learning

FEBRUARY 19, 2024

The integration of retrieval and generation also requires additional engineering effort and computational resources. For text generation, Amazon Bedrock provides the RetrieveAndGenerate API to create embeddings of user queries, and retrieves relevant chunks from the vector database to generate accurate responses.

Chatbots 127

Chatbots APIs Engineering Enterprise 127

AWS Machine Learning

MARCH 14, 2024

Generative AI applications driven by foundational models (FMs) are enabling organizations with significant business value in customer experience, productivity, process optimization, and innovations. The skills needed to properly integrate, customize, and validate FMs within existing systems and data are in short supply.

Best practices 133

Best practices Engineering Chatbots Enterprise 133

AWS Machine Learning

MARCH 11, 2024

To support small businesses on their brand-building journey, VistaPrint provides customers with personalized product recommendations, both in real time on vistaprint.com and through marketing emails. VistaPrint created a placement and offer engine (POE), which allows data scientists and marketers to collaborate.

Personalization 124

Personalization Engineering Advertising APIs 124

Fonolo

NOVEMBER 27, 2018

VPs & Directors of Customer Service. VPs & Directors of Customer Experience. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. The Panelists.

Customer Service 119

Customer Service Call Center Engineering Contact Center 119

AWS Machine Learning

MAY 7, 2024

Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. The solution runs Amazon Rekognition APIs for label detection , text detection, celebrity detection , and face detection on videos. The metadata generated for each video by the APIs is processed and stored with timestamps.

APIs 134

APIs Advertising Entertainment Metrics 134

Cisco - Contact Center

JANUARY 10, 2023

There is an increasing need to modernize business applications to unify and optimize customer experience while staying industry compliant. Cisco has a strong digitization point of view and holistic approach to digital business transformation.

Banking 133

Banking Enterprise Contact Center APIs 133