CSM Magazine

AUGUST 6, 2021

Zendesk, supported by experts, is a powerful, reliable, and scalable solution designed to last and maximize investment income. Check out the direct comparison to learn why businesses choose between the two customer support platforms. Zendesk was created as a customer support product with extensive experience and dependability.

Multichannel 52

Multichannel Self service APIs Sales 52

CSM Magazine

FEBRUARY 21, 2022

Connecting all the touchpoints and building an omnichannel customer experience can enhance your customer’s interaction with your company. In turn, it can help in boosting sales, drive customer retention and assist your customer support team. What Is Omnichannel Customer Experience?

Multichannel 52

Multichannel Self service Chatbots Customer retention 52

JivoChat

APRIL 13, 2021

We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. What Is Customer Service Automation? Customer service automation — also known as customer support automation — is a technology-led process for assisting customers without any human involvement.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40