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We’ll also share some actionable strategies and best practices to help you decide how to implement customer service automation. What Is Customer Service Automation? Customer service automation — also known as customersupport automation — is a technology-led process for assisting customers without any human involvement.
Whether it’s a voice-activated virtual assistant helping with daily tasks or a chatbot providing customersupport on a website, conversational intelligence plays a crucial role in enhancing user experience and efficiency. According to Ring Central Blog, it can cost up to $31000 to hire a new customersupport agent.
Cincom CPQ Cincom CPQ is designed for complex manufacturers, offering full control over product configurations, pricing, and quoting to maximize revenuepotential. It streamlines sales processes, integrates seamlessly with CRM and ERP systems, and supports highly customizable configurations.
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