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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

AI agents , powered by large language models (LLMs), can analyze complex customer inquiries, access multiple data sources, and deliver relevant, detailed responses. In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences.

APIs 131
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Amazon Bedrock launches Session Management APIs for generative AI applications (Preview)

AWS Machine Learning

Amazon Bedrock announces the preview launch of Session Management APIs, a new capability that enables developers to simplify state and context management for generative AI applications built with popular open source frameworks such as LangGraph and LlamaIndex. Building generative AI applications requires more than model API calls.

APIs 123
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7 Reasons ChatGPT Alone Can’t Deliver the Customer Service You Need

CCNG

Learning must be ongoing and fast As ChatGPTs FAQ notes , it was trained on vast amounts of data with extensive human oversight and supervision along the way. Moreover, it has limited knowledge of the world after 2021 because of its static data set. Its not as automated as people assume. Finally, its gotta get stuff done.

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Generate training data and cost-effectively train categorical models with Amazon Bedrock

AWS Machine Learning

In this post, we explore how you can use Amazon Bedrock to generate high-quality categorical ground truth data, which is crucial for training machine learning (ML) models in a cost-sensitive environment. For the multiclass classification problem to label support case data, synthetic data generation can quickly result in overfitting.

Education 113
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Create a generative AI–powered custom Google Chat application using Amazon Bedrock

AWS Machine Learning

The solution integrates large language models (LLMs) with your organization’s data and provides an intelligent chat assistant that understands conversation context and provides relevant, interactive responses directly within the Google Chat interface. The following figure illustrates the high-level design of the solution.

APIs 125
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Shaping the future: OMRON’s data-driven journey with AWS

AWS Machine Learning

Data is one of the most critical assets of many organizations. At the heart of this transformation is the OMRON Data & Analytics Platform (ODAP), an innovative initiative designed to revolutionize how the company harnesses its data assets. This post is co-written with Emrah Kaya and Xinyi Zhou from Omron Europe.

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Transforming credit decisions using generative AI with Rich Data Co and AWS

AWS Machine Learning

The mission of Rich Data Co (RDC) is to broaden access to sustainable credit globally. Making credit decisions using AI can be challenging, requiring data science and portfolio teams to synthesize complex subject matter information and collaborate productively. In this example, we start with the data science or portfolio agent.