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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences. An automotive retailer might use inventory management APIs to track stock levels and catalog APIs for vehicle compatibility and specifications.

APIs 136
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Managing API Contracts and OpenAPI Documents at Scale

Cisco - Contact Center

Cisco DevNet presents at API Days Paris 2023 Year after year, this global event for API practitioners gets bigger. This year the event was held in the newly renovated CNIT Forest – a central and easy… Read more on Cisco Blogs

APIs 98
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Cisco API Documentations Is Now Adapted for Gen AI Technologies

Cisco - Contact Center

See how model output can be more accurate when OpenAPI documents are used as a part of a prompt. A challenge for GenAI users is finding valid data for their prompts or Vector Databases.

APIs 98
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Streamline workflow orchestration of a system of enterprise APIs using chaining with Amazon Bedrock Agents

AWS Machine Learning

Intricate workflows that require dynamic and complex API orchestration can often be complex to manage. In this post, we explore how chaining domain-specific agents using Amazon Bedrock Agents can transform a system of complex API interactions into streamlined, adaptive workflows, empowering your business to operate with agility and precision.

APIs 137
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Automate document processing with Amazon Bedrock Prompt Flows (preview)

AWS Machine Learning

Enterprises in industries like manufacturing, finance, and healthcare are inundated with a constant flow of documents—from financial reports and contracts to patient records and supply chain documents. An AWS Lambda function reads the Amazon Textract response and calls an Amazon Bedrock prompt flow to classify the document.

Finance 121
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New Cisco Defense Orchestrator (CDO) API

Cisco - Contact Center

Cisco Defense Orchestrator (CDO) provides a powerful REST API to automate and simplify security management tasks. You can find CDO API Documentation on DevNet. And tune in to a live discussion on … Read more on Cisco Blogs

APIs 98
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Implement secure API access to your Amazon Q Business applications with IAM federation user access management

AWS Machine Learning

Amazon Q Business provides a rich set of APIs to perform administrative tasks and to build an AI assistant with customized user experience for your enterprise. In this post, we show how to use Amazon Q Business APIs when using AWS Identity and Access Management (IAM) federation for user access management. and create-iam-oidc-qbiz-app.py

APIs 104