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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

Generative AI has transformed customer support, offering businesses the ability to respond faster, more accurately, and with greater personalization. In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences.

APIs 125
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Orchestrate an intelligent document processing workflow using tools in Amazon Bedrock

AWS Machine Learning

In this post, we focus on one such complex workflow: document processing. Rule-based systems or specialized machine learning (ML) models often struggle with the variability of real-world documents, especially when dealing with semi-structured and unstructured data.

APIs 84
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Create a generative AI–powered custom Google Chat application using Amazon Bedrock

AWS Machine Learning

AWS offers powerful generative AI services , including Amazon Bedrock , which allows organizations to create tailored use cases such as AI chat-based assistants that give answers based on knowledge contained in the customers’ documents, and much more. The following figure illustrates the high-level design of the solution.

APIs 121
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Discover insights from Gmail using the Gmail connector for Amazon Q Business

AWS Machine Learning

Google Drive supports storing documents such as Emails contain a wealth of information found in different places, such as within the subject of an email, the message content, or even attachments. Types of documents Gmail messages can be sorted and stored inside your email inbox using folders and labels.

APIs 114
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Automate building guardrails for Amazon Bedrock using test-driven development

AWS Machine Learning

Additionally, TDD facilitates collaboration and knowledge sharing among teams, because tests serve as living documentation and a shared understanding of the expected behavior and constraints. In this post, we present a solution that takes a TDD approach to guardrail development, allowing you to improve your guardrails over time.

APIs 110
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Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. API Gateway also provides a WebSocket API. Incoming requests to the gateway go through this point.

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Customize Amazon Textract with business-specific documents using Custom Queries

AWS Machine Learning

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from scanned documents. Queries is a feature that enables you to extract specific pieces of information from varying, complex documents using natural language. personal or cashier’s checks), financial institution and country (e.g.,

APIs 124