AWS Machine Learning

MARCH 27, 2025

This requirement translates into time and effort investment of trained personnel, who could be support engineers or other technical staff, to review tens of thousands of support cases to arrive at an even distribution of 3,000 per category. Sonnet prediction accuracy through prompt engineering. client = boto3.client("bedrock-runtime",

Education 88

Education Engineering APIs Enterprise 88

AWS Machine Learning

MAY 9, 2024

Verisk has embraced this technology and has developed their own Instant Insight Engine, or AI companion, that provides an enhanced self-service capability to their FAST platform. First, they used the Amazon Kendra Retrieve API to get multiple relevant passages and excerpts based on keyword search.

Engineering 128

Engineering Customer Support APIs Government 128

Cincom

FEBRUARY 14, 2025

Align CPQ with Your Sales Strategy A CPQ system that operates in isolation from the broader sales strategy leads to misaligned workflows, inconsistent pricing approvals, and disconnected customer interactions. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

AUGUST 26, 2024

At AWS, we are transforming our seller and customer journeys by using generative artificial intelligence (AI) across the sales lifecycle. Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations).

Sales 120

Sales Accountability Feedback Metrics 120

AWS Machine Learning

DECEMBER 13, 2024

As part of Amazon, Twitch advertising is handled by the ad sales organization at Amazon. New ad products across diverse markets involve a complex web of announcements, training, and documentation, making it difficult for sales teams to find precise information quickly. Agentic workflow The agent acts as an intelligent dispatcher.

Sales 91

Sales Advertising Engineering APIs 91

AWS Machine Learning

FEBRUARY 24, 2025

At the time of writing this post, you can use the InvokeModel API to invoke the model. It doesnt support Converse APIs or other Amazon Bedrock tooling. You can find detailed usage instructions, including sample API calls and code snippets for integration. You can quickly test the model in the playground through the UI.

APIs 79

APIs Enterprise Benchmark Feedback 79

Calabrio

MARCH 4, 2025

Find out what it takes to deliver winning service and sales experiences across channelsincluding the best omnichannel contact center software options to support your efforts in 2025. Omnichannel contact center software is the engine that powers this unified view. Table of Contents What Is an Omnichannel Contact Center?

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

NOVEMBER 1, 2023

Overview of solution The overarching goal for the engineering team is to detect and redact PII from millions of legal documents for their customers. Using Reveal’s Logikcull solution, the engineering team implemented two processes, namely first pass PII detection and second pass PII detection and redaction.

APIs 107

APIs Government Engineering Telecommunications 107

ChurnZero

MARCH 7, 2019

Job Opening: Sales Engineer. Our fast-growing startup is looking for a skilled, self-motivated problem solver to join our team as a Sales Engineer. As a Sales Engineer , you are the technical expert during the sales process. Enable Sales team with training programs and tools.

Engineering 8

Engineering Sales SaaS APIs 8

AWS Machine Learning

APRIL 6, 2023

For this engagement, they sought to generate monthly sales forecasts for new and existing products across different material groups and business lines. In this post, we demonstrate how the MLSL and NXP employed Amazon Forecast and other custom models for long-term sales predictions for various NXP products. “We

Sales 95

Sales Metrics APIs Marketing 95

aircall

MAY 15, 2017

The purpose of Hunting is to go out in the world, identify potential customers and close deals – this is the main mission and purpose of the Sales team. Hunting and farming: How Sales and Success thrive together. A Sales rep’s job is to reach out to prospects and evaluate whether they could benefit from the product.

Sales 88

Sales Accountability Engineering APIs 88

AWS Machine Learning

JANUARY 4, 2024

Specifically, we discuss the following: Why do we need Text2SQL Key components for Text to SQL Prompt engineering considerations for natural language or Text to SQL Optimizations and best practices Architecture patterns Why do we need Text2SQL? Effective prompt engineering is key to developing natural language to SQL systems.

Best practices 136

Best practices Enterprise Engineering APIs 136

OrecX

JUNE 18, 2020

Due to the open nature of OrecX and it's REST API, you also have full access to and control of your voice data to help you share it seamlessly with your speech analytics, business intelligence and/or artificial intelligence solutions. Provide richer data to your AI engine to improve training, sales conversion and enable actionable alerts.

APIs 96

APIs Engineering Analytics Call Center 96

AWS Machine Learning

OCTOBER 31, 2023

This post was co-written with Anthony Medeiros, Manager of Solutions Engineering and Architecture for North America Artificial Intelligence, and Blake Santschi, Business Intelligence Manager, from Schneider Electric. These filings are available directly on SEC EDGAR or through CorpWatch API.

Healthcare 121

Healthcare APIs Engineering Accountability 121

AWS Machine Learning

NOVEMBER 24, 2023

This results in generic or incomplete descriptions, leading to reduced sales and customer satisfaction. Moreover, Amazon Bedrock offers access to foundation models from Amazon and leading AI startups through an intuitive API, making the entire process seamless and efficient. Note this is not provided as part of the solution.

APIs 112

APIs Technology Healthcare Sales 112

Cincom

MARCH 20, 2025

Introduction Meet John, a sales manager at a manufacturing company that produces customized industrial generators. With no automated tool at his disposal, John had to manually configure the product, referring to spreadsheets for pricing, and email engineering for compatibility checks.

B2B 40

B2B Sales CRM Finance 40

Cincom

MAY 8, 2024

Managing sales processes across large organizations is complex. From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. This frustrates customers and limits sales capacity. Sales data gets scattered across systems. What Is CPQ Software?

Enterprise 52

Enterprise Sales CRM Upselling 52

AWS Machine Learning

SEPTEMBER 25, 2023

In the architecture shown in the following diagram, users input text in the React -based web app, which triggers Amazon API Gateway , which in turn invokes an AWS Lambda function depending on the bias in the user text. Additionally, it highlights the specific parts of your input text related to each category of bias.

APIs 102

APIs Automotive Education Engineering 102

AWS Machine Learning

MARCH 18, 2025

You can add additional information such as which SQL engine should be used to generate the SQL queries. I am creating a new metric and need the sales data. Can you provide me the sales at country level for 2023 ?") Sonnet on Amazon Bedrock as our LLM to generate SQL queries for user inputs. Business Analyst at Amazon.

Enterprise 74

Enterprise Chatbots Engineering Metrics 74

AWS Machine Learning

FEBRUARY 5, 2025

When integrating models from SageMaker JumpStart with NeMo Guardrails, the direct interaction with the SageMaker inference API requires some customization, which we will explore below. model API exposed by SageMaker JumpStart properly. This initiates the engines recognition of the users intent to inquire about pet products.

Chatbots 92

Chatbots Construction Best practices APIs 92

AWS Machine Learning

FEBRUARY 19, 2025

Though these models can produce sophisticated outputs through the interplay of pre-training, fine-tuning , and prompt engineering , their decision-making process remains less transparent than classical predictive approaches. Alternatively, using an FM as the decision engine offers flexibility but introduces uncertainty.

APIs 75

APIs Banking Engineering Transportation 75

VirtualPBX

OCTOBER 27, 2020

We’ve also made some changes to our existing features like Priority Support, Call Recording storage, and API, so don’t leave this page before you’ve had a chance to investigate. This makes a great addition to sales teams that want a novel way of reaching contacts. Immediate access to our engineering team. API Access.

voip 98

voip APIs Enterprise Engineering 98

Fonolo

NOVEMBER 27, 2018

Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. He leads product management for Nexmo, the Vonage API Platform. Twitter: @tpgoebel. Roland Selmer. Vice President Product.

Customer Service 119

Customer Service Call Center Engineering Contact Center 119

AWS Machine Learning

JULY 15, 2024

in Mechanical Engineering from the University of Notre Dame. Max Goff is a data scientist/data engineer with over 30 years of software development experience. Cloud Engineer specializing in developing cloud native solutions and automation. Yaoqi Zhang is a Senior Big Data Engineer at Mission Cloud. She received her Ph.D.

Engineering 115

Engineering Entertainment Big data APIs 115

Fonolo

FEBRUARY 27, 2018

You shouldn’t think of it as an engineering diagram, but more a mental model to illustrate the “big picture”. The juggernaut cloud computing service has grown to become a business with $20B in annual sales. Nuances: Nuances of underlying APIs always “bubble up” into the products built on them, sometimes in unexpected ways.

Call Center 99

Call Center APIs Contact Center SaaS 99

AWS Machine Learning

SEPTEMBER 14, 2023

Amazon API Gateway hosts a REST API with various endpoints to handle user requests that are authenticated using Amazon Cognito. Finally, the response is sent back to the user via a HTTPs request through the Amazon API Gateway REST API integration response. Amazon API Gateway 1M REST API Calls 3.5

APIs 114

APIs Healthcare Scripts Engineering 114

Fonolo

NOVEMBER 13, 2018

Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. He leads product management for Nexmo, the Vonage API Platform. Twitter: @tpgoebel. Roland Selmer. Vice President Product.

Customer Service 108

Customer Service Contact Center Education Engineering 108

Netomi

SEPTEMBER 20, 2021

AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks. It has the highest accuracy of any customer service chatbot due to its advanced Natural Language Understanding (NLU) engine. Best AI Chatbot for Sales: Drift.

Chatbots 126

Chatbots APIs Surveys Analytics 126

AWS Machine Learning

JUNE 26, 2024

These managed agents act as intelligent orchestrators, coordinating interactions between foundation models, API integrations, user questions and instructions, and knowledge sources loaded with your proprietary data. An agent uses action groups to carry out actions, such as making an API call to another tool.

APIs 121

APIs Engineering Marketing Enterprise 121

Help Scout

SEPTEMBER 2, 2021

Working with users who want to design sites using our API. Triaging technical tickets and bugs before they are sent to our engineering team. Working closely with product and engineering teams to prioritize customer solutions. HTML, CSS, JavaScript, APIs, and debugging tools (i.e., Monday, Technical Support Engineer. .

Technical Support 103

Technical Support Engineering APIs Education 103

AWS Machine Learning

JULY 29, 2024

With data harmonized within Salesforce Data Cloud, customers can put their data to work to build predictions and generative AI–powered business processes across sales, support, and marketing. Data Cloud creates a holistic customer view by turning volumes of disconnected data into a single, trusted model that’s simple to access and understand.

APIs 115

APIs Accountability CRM Engineering 115

AWS Machine Learning

OCTOBER 3, 2024

Information related to similar cars for sale nearby is included in the analysis. The final decision, along with the generated data, is consolidated and transmitted back to the claims management system as a REST API response. The estimated cost is compared with the car’s current market value from external data sources.

APIs 86

APIs Construction Engineering Accountability 86

AWS Machine Learning

JUNE 13, 2023

Additionally, you will need to have access to LLMs through either JumpStart or API keys. We initialize LangChain’s SQLDatabase function by creating an engine and establishing a connection for each data source. Only use the following tables: {table_info} If someone asks for the sales, they really mean the tickit.sales table.

APIs 86

APIs Finance Engineering Analytics 86

AWS Machine Learning

MARCH 22, 2023

Data Wrangler simplifies the data preparation and feature engineering process, reducing the time it takes from weeks to minutes by providing a single visual interface for data scientists to select and clean data, create features, and automate data preparation in ML workflows without writing any code. Configure Snowflake.

APIs 92

APIs Engineering Analytics Scripts 92

AWS Machine Learning

JANUARY 6, 2023

Prior to building this centralized platform, TR had a legacy rules-based engine to generate renewal recommendations. Prior to building this centralized platform, TR had a legacy rules-based engine to generate renewal recommendations. What’s next: Real-time recommendations pipeline.

Personalization 78

Personalization APIs Engineering Enterprise 78

AWS Machine Learning

OCTOBER 15, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

APIs 89

APIs Engineering Accountability CRM 89

Pointillist

FEBRUARY 19, 2018

It’s a far cry from the expansive data engineering initiatives that likely still haunt your dreams. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. The world would be a beautiful place if all touchpoint data was available through APIs.

Customer Experience 111

Customer Experience Analytics APIs B2B 111