CSM Magazine

MARCH 10, 2025

SmartBear ,a leading provider of software quality and visibility solutions,is the winner of two Stevie Awards in the 19 th annual Stevie Awards for Sales & Customer Service. Based in Galway, Ireland, Joe Joyce , Solutions Architect, earned a Gold Award for Sales Engineer of the Year.

Sales 52

Sales Customer Service APIs Engineering 52

AWS Machine Learning

AUGUST 2, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing FMs from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API. Model customization helps you deliver differentiated and personalized user experiences. Hallucination Two instances. (1)

Engineering 129

Engineering Scripts Metrics Advertising 129

AWS Machine Learning

MAY 9, 2024

Verisk has embraced this technology and has developed their own Instant Insight Engine, or AI companion, that provides an enhanced self-service capability to their FAST platform. First, they used the Amazon Kendra Retrieve API to get multiple relevant passages and excerpts based on keyword search.

Engineering 132

Engineering Customer Support APIs Government 132

AWS Machine Learning

FEBRUARY 14, 2024

Amazon Bedrock offers a choice of high-performing foundation models from leading AI companies, including AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon, via a single API. Prompt engineering makes generative AI applications more efficient and effective.

Engineering 136

Engineering Chatbots Accountability Enterprise 136

AWS Machine Learning

SEPTEMBER 28, 2023

As an example, time-series forecasting allows retailers to predict future sales demand and plan for inventory levels, logistics, and marketing campaigns. In this post, we describe the enhancements to the forecasting capabilities of SageMaker Canvas and guide you on using its user interface (UI) and AutoML APIs for time-series forecasting.

APIs 117

APIs Construction Finance Enterprise 117

AWS Machine Learning

OCTOBER 23, 2024

Agent Creator is a versatile extension to the SnapLogic platform that is compatible with modern databases, APIs, and even legacy mainframe systems, fostering seamless integration across various data environments. Pre-built templates tailored to various use cases are included, significantly enhancing both employee and customer experiences.

Enterprise 80

Enterprise APIs Engineering Government 80

AWS Machine Learning

APRIL 10, 2025

By choosing View API , you can also access the model using code examples in the AWS Command Line Interface (AWS CLI) and AWS SDKs. For more information on generating JSON using the Converse API, refer to Generating JSON with the Amazon Bedrock Converse API. Additionally, Pixtral Large supports the Converse API and tool usage.

APIs 95

APIs Management Marketing Engineering 95

Cincom

FEBRUARY 14, 2025

Align CPQ with Your Sales Strategy A CPQ system that operates in isolation from the broader sales strategy leads to misaligned workflows, inconsistent pricing approvals, and disconnected customer interactions. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow.

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

APRIL 3, 2025

By analyzing their data, organizations can identify patterns in sales cycles, optimize inventory management, or help tailor products or services to meet customer needs more effectively. About the Authors Emrah Kaya is Data Engineering Manager at Omron Europe and Platform Lead for ODAP Project.

Government 79

Government Analytics Engineering CRM 79

AWS Machine Learning

AUGUST 26, 2024

At AWS, we are transforming our seller and customer journeys by using generative artificial intelligence (AI) across the sales lifecycle. Our field organization includes customer-facing teams (account managers, solutions architects, specialists) and internal support functions (sales operations).

Sales 125

Sales Accountability Feedback Metrics 125

AWS Machine Learning

DECEMBER 13, 2024

As part of Amazon, Twitch advertising is handled by the ad sales organization at Amazon. New ad products across diverse markets involve a complex web of announcements, training, and documentation, making it difficult for sales teams to find precise information quickly. Agentic workflow The agent acts as an intelligent dispatcher.

Sales 95

Sales Advertising Engineering APIs 95

AWS Machine Learning

FEBRUARY 24, 2025

At the time of writing this post, you can use the InvokeModel API to invoke the model. It doesnt support Converse APIs or other Amazon Bedrock tooling. You can find detailed usage instructions, including sample API calls and code snippets for integration. You can quickly test the model in the playground through the UI.

APIs 84

APIs Enterprise Benchmark Feedback 84

AWS Machine Learning

NOVEMBER 1, 2023

Overview of solution The overarching goal for the engineering team is to detect and redact PII from millions of legal documents for their customers. Using Reveal’s Logikcull solution, the engineering team implemented two processes, namely first pass PII detection and second pass PII detection and redaction.

APIs 114

APIs Government Engineering Telecommunications 114

AWS Machine Learning

APRIL 6, 2023

For this engagement, they sought to generate monthly sales forecasts for new and existing products across different material groups and business lines. In this post, we demonstrate how the MLSL and NXP employed Amazon Forecast and other custom models for long-term sales predictions for various NXP products. “We

Sales 100

Sales Metrics APIs Marketing 100

ChurnZero

MARCH 7, 2019

Job Opening: Sales Engineer. Our fast-growing startup is looking for a skilled, self-motivated problem solver to join our team as a Sales Engineer. As a Sales Engineer , you are the technical expert during the sales process. Enable Sales team with training programs and tools.

Engineering 8

Engineering Sales SaaS APIs 8

AWS Machine Learning

JANUARY 4, 2024

Specifically, we discuss the following: Why do we need Text2SQL Key components for Text to SQL Prompt engineering considerations for natural language or Text to SQL Optimizations and best practices Architecture patterns Why do we need Text2SQL? Effective prompt engineering is key to developing natural language to SQL systems.

Best practices 138

Best practices Enterprise Engineering APIs 138

Calabrio

MARCH 4, 2025

Find out what it takes to deliver winning service and sales experiences across channelsincluding the best omnichannel contact center software options to support your efforts in 2025. Omnichannel contact center software is the engine that powers this unified view. Table of Contents What Is an Omnichannel Contact Center?

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

aircall

MAY 15, 2017

The purpose of Hunting is to go out in the world, identify potential customers and close deals – this is the main mission and purpose of the Sales team. Hunting and farming: How Sales and Success thrive together. A Sales rep’s job is to reach out to prospects and evaluate whether they could benefit from the product.

Sales 88

Sales Accountability Engineering APIs 88

AWS Machine Learning

MARCH 18, 2025

You can add additional information such as which SQL engine should be used to generate the SQL queries. I am creating a new metric and need the sales data. Can you provide me the sales at country level for 2023 ?") Sonnet on Amazon Bedrock as our LLM to generate SQL queries for user inputs. Business Analyst at Amazon.

Enterprise 98

Enterprise Chatbots Engineering Metrics 98

AWS Machine Learning

OCTOBER 31, 2023

This post was co-written with Anthony Medeiros, Manager of Solutions Engineering and Architecture for North America Artificial Intelligence, and Blake Santschi, Business Intelligence Manager, from Schneider Electric. These filings are available directly on SEC EDGAR or through CorpWatch API.

Healthcare 126

Healthcare APIs Engineering Accountability 126

OrecX

JUNE 18, 2020

Due to the open nature of OrecX and it's REST API, you also have full access to and control of your voice data to help you share it seamlessly with your speech analytics, business intelligence and/or artificial intelligence solutions. Provide richer data to your AI engine to improve training, sales conversion and enable actionable alerts.

APIs 96

APIs Engineering Analytics Call Center 96

AWS Machine Learning

NOVEMBER 24, 2023

This results in generic or incomplete descriptions, leading to reduced sales and customer satisfaction. Moreover, Amazon Bedrock offers access to foundation models from Amazon and leading AI startups through an intuitive API, making the entire process seamless and efficient. Note this is not provided as part of the solution.

APIs 117

APIs Technology Healthcare Sales 117

AWS Machine Learning

FEBRUARY 5, 2025

When integrating models from SageMaker JumpStart with NeMo Guardrails, the direct interaction with the SageMaker inference API requires some customization, which we will explore below. model API exposed by SageMaker JumpStart properly. This initiates the engines recognition of the users intent to inquire about pet products.

Chatbots 98

Chatbots Construction Best practices APIs 98

AWS Machine Learning

SEPTEMBER 25, 2023

In the architecture shown in the following diagram, users input text in the React -based web app, which triggers Amazon API Gateway , which in turn invokes an AWS Lambda function depending on the bias in the user text. Additionally, it highlights the specific parts of your input text related to each category of bias.

APIs 108

APIs Automotive Education Engineering 108

AWS Machine Learning

FEBRUARY 19, 2025

Though these models can produce sophisticated outputs through the interplay of pre-training, fine-tuning , and prompt engineering , their decision-making process remains less transparent than classical predictive approaches. Alternatively, using an FM as the decision engine offers flexibility but introduces uncertainty.

APIs 80

APIs Banking Engineering Transportation 80

Cincom

MARCH 20, 2025

Introduction Meet John, a sales manager at a manufacturing company that produces customized industrial generators. With no automated tool at his disposal, John had to manually configure the product, referring to spreadsheets for pricing, and email engineering for compatibility checks.

B2B 40

B2B Sales CRM Finance 40

Cincom

MAY 8, 2024

Managing sales processes across large organizations is complex. From coordinating teams to configuring quotes, enterprise companies face immense challenges keeping sales operations running smoothly. This frustrates customers and limits sales capacity. Sales data gets scattered across systems. What Is CPQ Software?

Enterprise 52

Enterprise Sales CRM Upselling 52

AWS Machine Learning

JULY 15, 2024

in Mechanical Engineering from the University of Notre Dame. Max Goff is a data scientist/data engineer with over 30 years of software development experience. Cloud Engineer specializing in developing cloud native solutions and automation. Yaoqi Zhang is a Senior Big Data Engineer at Mission Cloud. She received her Ph.D.

Engineering 121

Engineering Entertainment Big data Benchmark 121

AWS Machine Learning

AUGUST 2, 2024

Example questions might be “What are the restrictions for CMR substances?”, “How long do I need to keep the documents related to a toluene sale?”, The backend is implemented by an LLM chain service running on AWS Fargate , a serverless, pay-as-you-go compute engine that lets you focus on building applications without managing servers.

APIs 117

APIs Analytics Chatbots Engineering 117

Fonolo

NOVEMBER 27, 2018

Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. He leads product management for Nexmo, the Vonage API Platform. Twitter: @tpgoebel. Roland Selmer. Vice President Product.

Customer Service 119

Customer Service Call Center Engineering Contact Center 119

VirtualPBX

OCTOBER 27, 2020

We’ve also made some changes to our existing features like Priority Support, Call Recording storage, and API, so don’t leave this page before you’ve had a chance to investigate. This makes a great addition to sales teams that want a novel way of reaching contacts. Immediate access to our engineering team. API Access.

voip 98

voip APIs Enterprise Engineering 98

AWS Machine Learning

SEPTEMBER 14, 2023

Amazon API Gateway hosts a REST API with various endpoints to handle user requests that are authenticated using Amazon Cognito. Finally, the response is sent back to the user via a HTTPs request through the Amazon API Gateway REST API integration response. Amazon API Gateway 1M REST API Calls 3.5

APIs 120

APIs Healthcare Scripts Engineering 120

AWS Machine Learning

JULY 29, 2024

With data harmonized within Salesforce Data Cloud, customers can put their data to work to build predictions and generative AI–powered business processes across sales, support, and marketing. Data Cloud creates a holistic customer view by turning volumes of disconnected data into a single, trusted model that’s simple to access and understand.

APIs 121

APIs Accountability CRM Engineering 121

AWS Machine Learning

OCTOBER 3, 2024

Information related to similar cars for sale nearby is included in the analysis. The final decision, along with the generated data, is consolidated and transmitted back to the claims management system as a REST API response. The estimated cost is compared with the car’s current market value from external data sources.

APIs 90

APIs Construction Engineering Accountability 90

AWS Machine Learning

JUNE 26, 2024

These managed agents act as intelligent orchestrators, coordinating interactions between foundation models, API integrations, user questions and instructions, and knowledge sources loaded with your proprietary data. An agent uses action groups to carry out actions, such as making an API call to another tool.

APIs 126

APIs Engineering Marketing Enterprise 126

AWS Machine Learning

JUNE 13, 2023

Additionally, you will need to have access to LLMs through either JumpStart or API keys. We initialize LangChain’s SQLDatabase function by creating an engine and establishing a connection for each data source. Only use the following tables: {table_info} If someone asks for the sales, they really mean the tickit.sales table.

APIs 89

APIs Finance Engineering Analytics 89

Fonolo

NOVEMBER 13, 2018

Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. He leads product management for Nexmo, the Vonage API Platform. Twitter: @tpgoebel. Roland Selmer. Vice President Product.

Customer Service 108

Customer Service Contact Center Education Engineering 108