AWS Machine Learning

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent.

Cloud contact 122

Cloud contact Contact Center Chatbots APIs 122

Aspect

JANUARY 25, 2021

We recently announced the general availability of Aspect® CXP 20, the leading application for designing, developing and deploying the omnichannel self-service solutions customers demand. CXP 20 includes a modernization of self-service solutions by enabling voicebots on the platform.

Self service 118

Self service APIs Chatbots Engineering 118

AWS Machine Learning

DECEMBER 29, 2022

The Analyze Lending feature in Amazon Textract is a managed API that helps you automate mortgage document processing to drive business efficiency, reduce costs, and scale quickly. The Signatures feature is available as part of the AnalyzeDocument API. AnalyzeExpense API adds new fields and OCR output.

APIs 122

APIs Banking Real estate Healthcare 122

AWS Machine Learning

OCTOBER 8, 2024

AI-powered services enable automated, secure, and compliant processes for self-service account opening. These tools call on AWS service APIs for the required functionality. This tool checks if the user details entered during the session match the ID by calling an endpoint deployed in Amazon API Gateway.

Banking 120

Banking APIs Accountability Engineering 120

AWS Machine Learning

FEBRUARY 29, 2024

The AI platform team’s key objective is to ensure seamless access to Workbench services and SageMaker Studio for all Deutsche Bahn teams and projects, with a primary focus on data scientists and ML engineers. This process of ordering a SageMaker domain is orchestrated through a separate workflow process (via AWS Step Functions ).

APIs 131

APIs Transportation Construction Analytics 131

TechSee

SEPTEMBER 21, 2023

As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers. In contrast, Sophie AI is trained like today’s human agents and engineers. Auto Modeling Sophie AI starts by monitoring and learning from your service interactions.

Engineering 109

Engineering Enterprise Chatbots Self service 109

Calabrio

MARCH 4, 2025

Omnichannel contact center software is the engine that powers this unified view. In the meantime, if you follow the right best practices, you can open up a competitive advantage, turning your contact center into not only a hub for quality service but also an engine of growth.

Contact Center 52

Contact Center Contact center software Multichannel APIs 52

AWS Machine Learning

JULY 8, 2024

In this post, we share the story of how The Weather Company (TWCo) enhanced its MLOps platform using services such as Amazon SageMaker , AWS CloudFormation , and Amazon CloudWatch. Boto3 SDK – The AWS SDK for Python (Boto3) provides a Python API for AWS infrastructure services.

Engineering 122

Engineering Enterprise Government APIs 122

AWS Machine Learning

DECEMBER 13, 2024

It evaluates each user query to determine the appropriate course of action, whether refusing to answer off-topic queries, tapping into the LLM, or invoking APIs and data sources such as the vector database. For instance, if the question is related to audience forecasting, the agent will invoke Amazon internal Audience Forecasting API.

Sales 104

Sales Advertising Engineering APIs 104

CSM Magazine

JANUARY 25, 2022

Intelligent self-service (ISS) experts, 4 Roads, will partner with Contentful, the leading content platform for digital-first businesses, to build bespoke online communities for its clients, which include Olympus, Aston Martin and Hitachi. About 4 Roads. It enables greater speed and scale than traditional CMS solutions. About Verint.

Self service 52

Self service APIs Chatbots Engineering 52

TechSee

AUGUST 11, 2022

Over the last few years, service leaders have embraced computer vision AI and conversational AI to scale, automate and improve service operations. Last week, we launched the Visual Intelligence Studio , a self-service, no-code computer vision AI training solution. Q: So why launch a self service offering?

Enterprise 109

Enterprise Engineering Self service APIs 109

AWS Machine Learning

JANUARY 9, 2023

wiki, informational web sites, self-service help pages, internal documentation, etc.) using open source or commercial-off-the-shelf search engines, then you’re probably familiar with the inherent accuracy challenges involved in getting relevant search results. Explore the Amazon Kendra ranking rescore API.

Scripts 106

Scripts APIs Engineering Transportation 106

TechSee

JANUARY 12, 2023

Visual AI has dramatically improved everything from end-user self-service containment rates to NPS and first-time-fix rates in the field. Our engineers have designed the VI Mobile SDK to run remarkably quickly, providing near real-time analysis and insights to the end user. The savings and CX impact has been incredible.

APIs 109

APIs Enterprise SaaS Chatbots 109

Help Scout

APRIL 27, 2021

.” – Drew Clark, Director of Client Services, Workwell Technologies Illustrated by Davida Fernandez, Global Head of Support for Campaign Monitor. Improve your self-service options. Improving both the quality and accessibility of your self-service content can help reduce incoming support volume and improve customer satisfaction.

Management 119

Management Self service Technical Support APIs 119

AWS Machine Learning

AUGUST 15, 2024

Enterprises with contact center operations are looking to improve customer satisfaction by providing self-service, conversational, interactive chat bots that have natural language understanding (NLU). After authentication, Amazon API Gateway and Amazon S3 deliver the contents of the Content Designer UI.

Chatbots 127

Chatbots Banking APIs Enterprise 127

Aspect

OCTOBER 12, 2017

Enterprises can build a self- service workflow once, that gets brought to life in the form of “conversations,” or “dialogs,” and deploy it on any channel that can be a conduit for a dialog and has an API. Our platform, Aspect CXP, is powered by a design once, deploy anywhere framework that has been in use for over 10 years.

Chatbots 48

Chatbots Self service APIs Interactive Voice Response 48

ConvergeOne

DECEMBER 7, 2021

The underlying technologies of composability include some combination of artificial intelligence (AI), machine learning, automation, container-based architecture, big data, analytics, low-code and no-code development, Agile/DevOps deployment, cloud delivery, and applications with open APIs (microservices).

APIs 79

APIs Big data Analytics Self service 79

AWS Machine Learning

NOVEMBER 16, 2023

With SageMaker MLOps tools, teams can easily train, test, troubleshoot, deploy, and govern ML models at scale to boost productivity of data scientists and ML engineers while maintaining model performance in production. Maintainability – The platform’s architecture and code base should be well organized, modular, and maintainable.

Healthcare 127

Healthcare Government Engineering APIs 127

Cincom

FEBRUARY 14, 2025

Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. Automate Price Calculations and Adjustments Utilize real-time pricing engines within CPQ to dynamically calculate prices based on market trends, cost fluctuations, and competitor benchmarks.

Best practices 40

Best practices Sales CRM Finance 40

Cincom

MARCH 20, 2025

With no automated tool at his disposal, John had to manually configure the product, referring to spreadsheets for pricing, and email engineering for compatibility checks. Do you want to reduce quote turnaround time, improve pricing accuracy, or enhance self-service capabilities? Shopify, Magento, Salesforce Commerce Cloud). (b)

B2B 40

B2B Sales CRM Finance 40

AWS Machine Learning

OCTOBER 10, 2024

Logging and monitoring the ACL crawling configuration Amazon Q Business uses AWS CloudTrail for logging API calls related to ACL crawling configuration. You can monitor the CloudTrail log for CreateDataSource and UpdateDataSource API calls to identify ACL crawling-related changes made to data source configuration.

APIs 125

APIs Accountability Best practices Enterprise 125

Netomi

SEPTEMBER 20, 2021

Netomi’s AI platform helps companies automatically resolve customer service tickets on email, chat, messaging and voice. It has the highest accuracy of any customer service chatbot due to its advanced Natural Language Understanding (NLU) engine. Self-service APIs to help you create, manage, test and publish custom skills.

Chatbots 126

Chatbots APIs Surveys Analytics 126

AWS Machine Learning

JUNE 20, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 120

APIs Self service Engineering Customer Experience 120

AWS Machine Learning

NOVEMBER 22, 2023

Hear best practices for using unstructured (video, image, PDF), semi-structured (Parquet), and table-formatted (Iceberg) data for training, fine-tuning, checkpointing, and prompt engineering. In this session, learn how to build your first generative AI application with key services such as Amazon Bedrock. Reserve your seat now!

Engineering 138

Engineering Best practices Government APIs 138

NICE inContact

JANUARY 24, 2018

IBM Watson, first brought to attention when it played Jeopardy against human champions, announced the Watson API in 2013 to allow other software developers to use Watson AI. SmartAction – AI engine powers self-service across voice and digital channels using natural language processing (NLP).

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

AWS Machine Learning

APRIL 22, 2024

Moreover, exploring alternative avenues, such as using generative AI for improving research and development, enabling customer self-service, optimizing energy usage in buildings or slowing down deforestation , can also provide impactful opportunities for sustainable innovation.

Best practices 140

Best practices Benchmark Transportation Engineering 140

COPC

OCTOBER 26, 2023

Related A Foundation for Exceptional Digital Self-Service Design Learn proven guidelines for the successful design and performance of IVR systems, chatbots and other self-service models of customer care. But it’s much more than enlisting engineers to call LLM APIs.

Technology 76

Technology Customer Experience APIs Consulting 76

SmartAction

MAY 23, 2019

This is the fifth of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Use this guide to automate your contact center and Customer Experience (CX) with AI self-service in voice, chat, and text. Best Practice #5: Human-Centric Design from a team of CX Experts.

Self service 40

Self service Virtual Agent Contact Center Engineering 40

Creative Virtual

OCTOBER 9, 2020

They are speaking into their mobile devices to create messages on apps such as WhatsApp or Telegram, asking their search engine for information or giving commands to smart speakers like Amazon Alexa or Google Home. Or – wow, this is amazing – they are using their mobile phone to call your service centre. It’s not complicated.

Interactive Voice Response 59

Interactive Voice Response Customer Service Virtual Agent Transportation 59

AWS Machine Learning

DECEMBER 1, 2022

You can use this capability either through SageMaker inference update-endpoint APIs or through the SageMaker console. Self-service shadow testing using the SageMaker Inference APIs – If your deployment workflow already uses create/update/delete-endpoint APIs, you can continue using them to manage Shadow Variants.

APIs 98

APIs Metrics Management Self service 98

NICE inContact

NOVEMBER 6, 2019

Says TruGreen Senior Voice Engineer and Enterprise Architect Chris Scholl: “There’s nothing we can’t do with CXone.”. Intelligent IVR routing from TruGreen’s 4,500 inbound phone numbers—and using NICE inContact APIs to pull in its own data—enables the company to provide personalized, localized customer service.

Contact Center 54

Contact Center Self service APIs Cloud contact 54

Nicereply

JANUARY 30, 2023

In an ideal world, your self-service support would scale so effectively that you’d never have to hire another support person ever again. It can be overwhelming to sit down and start thinking about all of the things that you need to do to sort out the growth of your support team in the new year.

Metrics 98

Metrics Finance APIs Customer Support 98

AWS Machine Learning

MAY 14, 2024

You can complete a variety of human-in-the-loop tasks with SageMaker Ground Truth, from data generation and annotation to model review, customization, and evaluation, through either a self-service or an AWS-managed offering. Yunfei has a PhD in Electronic and Electrical Engineering. Burak is still a research affiliate in MIT.

Chatbots 122

Chatbots Feedback Engineering Entertainment 122

AWS Machine Learning

SEPTEMBER 24, 2024

With a user base of over 37 million active consumers and 2 million monthly active Dashers at the end of 2023, the company recognized the need to reduce the burden on its live agents by providing a more efficient self-service experience for Dashers. In addition, including these intents is useful for conversation analytics.

Contact Center 102

Contact Center Analytics Accountability Self service 102

AWS Machine Learning

JULY 29, 2022

Self-service analytics – To streamline the experience of data users of analytics and ML so they can discover, access, and use data products with their preferred tools. Then we focused on the technical part associated with building data products, self-service analytics, and federated computational governance principles.

Government 101

Government Banking Analytics Accountability 101

Cincom

MAY 8, 2024

Integration with Existing Systems: APIs facilitate data sharing between CPQ and other core platforms like CRM, ERP, accounting, e-commerce, and more. This prevents stalled deals from invalid configurations created through buyer self-service channels. This eliminates rekeying data while improving access to essential information.

Enterprise 52

Enterprise Sales CRM Upselling 52

Babelforce

DECEMBER 9, 2021

Email applications, desktop tools, and streaming services all function through SaaS cloud services. Few (or even zero) developers or computer engineers are required to manage, install and update the software. Simple API integrations allow systems to work together in harmony while speeding up new technology additions.

SaaS 52

SaaS APIs Contact Center CRM 52