APIs Engineering Technical Support 
CSM Magazine
MARCH 10, 2025
Based in Galway, Ireland, Joe Joyce , Solutions Architect, earned a Gold Award for Sales Engineer of the Year. Led by Pedro Souza , the SmartBear Customer Care team sets the standard for excellence in technical support, integrating teams from four acquisitions since 2022 while driving innovation in customer service.
AWS Machine Learning
MAY 16, 2024
The main AWS services used are SageMaker, Amazon EMR , AWS CodeBuild , Amazon Simple Storage Service (Amazon S3), Amazon EventBridge , AWS Lambda , and Amazon API Gateway. Real-time recommendation inference The inference phase consists of the following steps: The client application makes an inference request to the API gateway.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Help Scout
SEPTEMBER 2, 2021
Scheduling calls with prospects if they need to debug or troubleshoot a technical problem. Working with users who want to design sites using our API. Triaging technical tickets and bugs before they are sent to our engineering team. Advising new users on appropriate implementation of technical products.
AWS Machine Learning
MAY 7, 2024
Rather than requiring extensive feature engineering and dataset labeling, LLMs can be fine-tuned on small amounts of domain-specific data to quickly adapt to new use cases. This post walks through examples of building information extraction use cases by combining LLMs with prompt engineering and frameworks such as LangChain.
AWS Machine Learning
JUNE 25, 2024
Amazon Bedrock , a fully managed service designed to facilitate the integration of LLMs into enterprise applications, offers a choice of high-performing LLMs from leading artificial intelligence (AI) companies like Anthropic, Mistral AI, Meta, and Amazon through a single API. For more information, refer to Prompt engineering.
aircall
MAY 11, 2018
Not only do we engineer, optimize, sell, and troubleshoot the product, we also use it on a daily basis for our support and sales operations. For this post, I spoke with representatives (tributes) from our customer success, technical support, and sales teams. We push data from our API into Periscope, and what happens then?
Help Scout
APRIL 27, 2021
.” – Drew Clark, Director of Client Services, Workwell Technologies Illustrated by Davida Fernandez, Global Head of Support for Campaign Monitor. For example, complex API questions could be spotted and reassigned by automatic workflows, taking them out of the main queue. Skill-based assignment. Move work to the right team.
Expert insights. Personalized for you.
52 
Let's personalize your content