APIs Engineering Virtual Agent 
AWS Machine Learning
APRIL 8, 2025
This intelligent virtual agent understands natural language, accesses relevant data, and provides personalized responses, delivering fast and consistent support without overburdening the human customer service team. In the past, the data science and engineering teams at iFood operated independently.
AWS Machine Learning
MARCH 29, 2024
The Amazon Lex fulfillment AWS Lambda function retrieves the Talkdesk touchpoint ID and Talkdesk OAuth secrets from AWS Secrets Manager and initiates a request to Talkdesk Digital Connect using the Start a Conversation API. If the request to the Talkdesk API is successful, a Talkdesk conversation ID is returned to Amazon Lex.
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AWS Machine Learning
FEBRUARY 6, 2023
To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly.
TechSee
SEPTEMBER 21, 2023
As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers. In contrast, Sophie AI is trained like today’s human agents and engineers.
AWS Machine Learning
JULY 25, 2024
Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.
Netomi
SEPTEMBER 20, 2021
It has the highest accuracy of any customer service chatbot due to its advanced Natural Language Understanding (NLU) engine. Netomi is incredibly easy to adopt and has out-of-the-box integrations with all of the leading agent desk platforms. Zendesk customers now have access to the Netomi Virtual Agent. Key features: .
Creative Virtual
OCTOBER 9, 2020
They are speaking into their mobile devices to create messages on apps such as WhatsApp or Telegram, asking their search engine for information or giving commands to smart speakers like Amazon Alexa or Google Home. A variety of smart speakers , like Alexa, Cortana or Google Home, can be integrated with our self-service virtual agents.
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