Outsource Consultants

JANUARY 28, 2025

Why Selecting the Right Enterprise Contact Center Matters Choosing the right enterprise contact center is a critical decision for businesses seeking to enhance customer experience and operational efficiency. What Are Must-Have Features in an Enterprise Contact Center? HIPAA, GDPR, or PCI-DSS ), depending on your industry.

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

AWS Machine Learning

NOVEMBER 22, 2022

Enterprises often need to communicate effectively to a large base of customers, partners, and stakeholders across several different languages. Each business unit in the enterprise has different translation workloads and often manages their own translation requirements and vendors. Therefore, another API /customterm is exposed.

APIs 93

APIs Enterprise Accountability industry standards 93

AWS Machine Learning

JANUARY 24, 2025

By employing a VPC interface endpoint, you can make sure communication between your VPC and the Amazon Bedrock API endpoint occurs through a PrivateLink connection, rather than through the public internet. Sumeet Tripathi is an Enterprise Support Lead (TAM) at AWS in North Carolina. This approach further enhances security and privacy.

Best practices 113

Best practices Accountability industry standards Metrics 113

AWS Machine Learning

MAY 21, 2024

Given the reasoning capabilities of LLMs, we decided to develop an automated per-article brand safety assessment based on industry-standard guidelines to provide advertisers with a real-time, granular view of the brand safety of 20 Minutes content. Amazon DynamoDB serves as the primary database for 20 Minutes articles.

Advertising 137

Advertising APIs Engineering industry standards 137

Interaction Metrics

APRIL 17, 2025

Qualtrics is the industry standard for customer experience surveys. If youre a large enterprise with a team of analysts and a six-figure budget, it might be perfect. Best For Enterprise teams (especially in finance or hospitality) that need visibility into the full customer journey and fast insights from multiple touchpoints.

Surveys 48

Surveys Enterprise B2B Analytics 48

CSM Magazine

JANUARY 21, 2025

Flexibility and Scalability Whether you’re a startup or a large enterprise, WAPIs services adapt to your business needs, allowing you to scale effortlessly. Choosing a tech-savvy 3PL with flexible APIs and integration tools can help resolve these issues. Customization needs are complex or expensive to implement.

Transportation 52

Transportation outsourcing industry standards APIs 52

AWS Machine Learning

MARCH 14, 2024

When applying these approaches, we discuss key considerations around potential hallucination, integration with enterprise data, output quality, and cost. You can build RAG-powered applications on your enterprise data using Amazon Kendra. Agents FMs can understand and respond to queries based on their pre-trained knowledge.

Best practices 133

Best practices Engineering Chatbots Enterprise 133

AWS Machine Learning

JULY 9, 2024

S&P AI Benchmarks by Kensho When Kensho’s R&D lab began to research and develop useful, challenging datasets for finance and business, it quickly became clear that within the finance industry, there was a scarcity of such realistic evaluations. Anthropic Claude 3.5 Learn more and get started today at Amazon Bedrock.

Finance 123

Finance Benchmark industry standards Accountability 123

Fonolo

SEPTEMBER 27, 2018

Of all the sectors in enterprise IT, call center resisted the cloud transition the longest. Twilio and others made the once daunting voice-and-telco part of call center just another API call. This industry is moving fast. That’s all changing. The top of Salesforce Tower (the Ohana Floor) is now open.

Call Center 76

Call Center voip CRM industry standards 76

AWS Machine Learning

SEPTEMBER 12, 2024

Thomson Reuters experimented with pre-training open source FMs, such as MPT, Flan-T5, and Mistral, and compared against industry standard commercial models, such as OpenAI’s GPT-4. These checks can be run during the cluster creation, update, and node replacement phase and can be easily enabled or disabled through HyperPod APIs.

Enterprise 102

Enterprise Engineering Technology industry standards 102

AWS Machine Learning

NOVEMBER 16, 2023

These capabilities are essential for demonstrating compliance with regulatory standards and ensuring transparency and accountability in AI/ML workflows. AI/ML specification report generation for regulatory compliance AWS maintains compliance certifications for various industry standards and regulations.

Healthcare 119

Healthcare Government Engineering APIs 119

AWS Machine Learning

NOVEMBER 22, 2023

Generative AI is augmenting our productivity and creativity in new ways, while also being fueled by massive amounts of enterprise data and human intelligence. Also learn how prompts can be integrated with your architecture and how to use API parameters for tuning the model parameters using Amazon Bedrock. Reserve your seat now!

Engineering 136

Engineering Best practices APIs Government 136

AWS Machine Learning

JUNE 25, 2024

Solution overview The Neuron Monitor container solution provides a comprehensive monitoring framework for ML workloads on Amazon EKS, using the power of Neuron Monitor in conjunction with industry-standard tools like Prometheus , Grafana , and Amazon CloudWatch. Albert Opher is a Solutions Architect Intern at AWS.

Metrics 94

Metrics Best practices Analytics Accountability 94

Spearline

AUGUST 13, 2019

The standard definition of PDD can be defined as: "the time or delay that occurs from the time a number has been dialed, until the caller or called party hears ringing." The 3 main sectors Spearline works in are Enterprise, UC, and Carrier. The problem for our customers. New to Spearline?

Telecommunications 45

Telecommunications Call flow industry standards APIs 45

8x8

FEBRUARY 6, 2019

8x8’s new integration framework is powered by microservices and industry-standard APIs, making it easier and faster to embed communications into CRM, ERP, helpdesk and productivity applications to create one system of engagement. Provides voice-of-the customer insights for 100% of calls. Workforce management.

Analytics 48

Analytics CRM APIs Contact Center 48

VirtualPBX

SEPTEMBER 15, 2020

You can see in this plan table that we differentiate ourselves from the industry standard by not skimping on features or by hiding extra fees. Our Advanced and Enterprise Plans step up the game even further. You gain access to 24/7 Support because we know that troubleshooting takes place at all hours.

voip 64

voip Inbound sales Construction industry standards 64

JustCall

AUGUST 26, 2022

Inquire with the CCaaS vendor about its ability to deliver: Workforce Optimization (WFO): With a robust cloud-powered contact center solution combined with top-notch WFO capabilities, your enterprise gains complete control over its contact center functioning. APIs are used in CPaaS to link apps from various vendors.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Call Center 52

SmartKarrot

JANUARY 18, 2022

Enterprise SaaS allows modern businesses to take advantage of the various advantages of advanced enterprise software and powerful solution functionality. Therefore, as businesses continue to implement SaaS models into their product distribution strategies, it is crucial to understand and follow the latest trends for enterprise SaaS.

SaaS 10

SaaS Enterprise APIs Customer retention 10

Hodusoft

AUGUST 9, 2023

When it comes to mid-sized and enterprise-level organizations, many of them follow suit. Sophisticated multi-tenant contact center software comes with built-in integrations or APIs (Application Programming Interfaces) that allow seamless integration with popular CRM, helpdesk, and other business systems.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

AWS Machine Learning

JANUARY 26, 2024

Reviews can be performed using tools like the AWS Well-Architected Tool , or with the help of your AWS team through AWS Enterprise Support. Many AWS customers align to industry standard frameworks, such as the NIST Cybersecurity Framework.

Best practices 137

Best practices Government Engineering Accountability 137

AWS Machine Learning

NOVEMBER 29, 2023

For example, the EU AI Act is tasked providing information on which datasets are used for training, what compute power is required to run the model, report model results against public/industry-standard benchmarks and share results of internal and external testing. Model fine-tuners want to solve specific tasks (e.g.

Benchmark 113

Benchmark Metrics Engineering APIs 113

AWS Machine Learning

MARCH 5, 2025

Was there an inadvertent breaking change in recent API changes? Infrastructure Tool The Infrastructure Tool uses CloudTrail data to analyze critical control-plane events, such as configuration changes, security group updates, or API calls. A sharp decrease in the number of successful invocations of the Remote Vehicle Management API.

APIs 108

APIs Engineering Automotive Metrics 108

AWS Machine Learning

APRIL 1, 2025

Foundation models (FMs) and generative AI are transforming enterprise operations across industries. It can be accessed through both the Amazon Bedrock console and APIs, making it flexible for various implementation needs. Next, you can use the policy created with the ApplyGuardrail API to validate your generative AI application.

APIs 120

APIs Best practices Feedback Engineering 120

AWS Machine Learning

MARCH 18, 2025

As part of NVIDIA AI Enterprise available in AWS Marketplace , NIM is a set of user-friendly microservices designed to streamline and accelerate the deployment of generative AI. The model is deployed in a secure AWS environment and in your virtual private cloud (VPC), helping to support data security for enterprise security needs.

APIs 99

APIs Enterprise Engineering Accountability 99

C3Centricity

APRIL 4, 2025

This philosophy drove their key strategies: – Focused on developer experience when larger competitors were prioritizing enterprise sales – Created an API that could be implemented in minutes rather than weeks – Maintained agile product development, launching new features in weeks instead of months – Built a developer-friendly (..)

Enterprise 62

Enterprise industry standards APIs Banking 62

AWS Machine Learning

JANUARY 21, 2025

We dive into Amazon SageMaker Canvas and explain how SageMaker Canvas can solve forecasting challenges for retail and consumer packaged goods (CPG) enterprises. Retail and CPG organizations rely on industry standard methods in their approach to forecasting. One of these methods is quantiles.

Metrics 101

Metrics Enterprise Sales APIs 101