Interactions

OCTOBER 29, 2024

There are several ways to work with Gen AI and LLMs, from SaaS applications with embedded Gen AI to custom-built LLMs to applications that bring in Gen AI and LLM capabilities via API. Is it an API model? This also provides the opportunity for employees to label output to help the AI improve.

Contact Center 62

Contact Center APIs Analytics SaaS 62

ChurnZero

OCTOBER 30, 2020

Top SaaS CEOs Talk Compensation, Automation, and Investors. No one knows what the future holds (as 2020 has made abundantly clear) but that didn’t stop us from asking top SaaS CEOs what’s next for Customer Success. Will the Customer Success and Sales roles converge, especially for large enterprise accounts?”. “To

SaaS 93

SaaS Chief Customer Officer Sales Metrics 93

Aspect

OCTOBER 3, 2018

A single platform approach allows for seamless transitions from automated to live service and a tighter, easier integration with enterprise systems and workflows. A Rich Set of APIs for External Integration with CRM Systems and Enterprise Data Sources. Personalized, Role-based, User Desktop.

APIs 107

APIs Self service SaaS Enterprise 107

Fonolo

FEBRUARY 27, 2018

And it’s really just part of a larger trend where all enterprise software has been moving to cloud architecture and SaaS pricing.). The Twilio Layer: Twilio offers a vast array of communication APIs, including all the functionality you need to build a call center. Although there’s no reason both can exist at the same time.

Call Center 99

Call Center APIs Contact Center SaaS 99

VirtualPBX

AUGUST 20, 2020

They may provide services (like a SaaS company) or sell goods without a storefront (think Amazon). Yet you may need more depth when asking how parts replacement works or how to use a specific API request in a product. Grow From Entrepreneur to Enterprise. Customers want choices for the ways they can reach your company.

Chatbots 104

Chatbots APIs voip Enterprise 104

TechSee

JANUARY 12, 2023

By bringing VI’s analysis and insights to the mobile environment via a native SDK, enterprises can deliver a truly next-generation, immersive solution for consumers and field technicians. . This delivers a superior UX to an API-based solution, as it avoids image upload and API response times – resulting in a more fluid UX.

APIs 109

APIs Enterprise SaaS Chatbots 109

AWS Machine Learning

MAY 9, 2024

The software as a service (SaaS) platform offers out-of-the-box solutions for life, annuity, employee benefits, and institutional annuity providers. LLM Linguistics – Although appropriate context can be retrieved from enterprise data sources, the underlying LLM handles linguistics and fluency.

Engineering 129

Engineering Customer Support APIs Government 129

AWS Machine Learning

AUGUST 22, 2024

Amazon Q Business is a generative artificial intelligence (AI)-powered assistant designed to enhance enterprise operations. It can be tailored to your specific business needs by connecting to your company’s information and enterprise systems using built-in connectors to a variety of enterprise data sources. Choose Create.

APIs 105

APIs Enterprise Accountability Management 105

CSM Magazine

FEBRUARY 19, 2025

Whether youre a retail business, SaaS provider, or e-commerce company, selecting the right tools is critical to providing a seamless multilingual support experience for your customers. Check for features such as: API or native integration with your help desk or CRM. The answer lies in multilingual customer service software.

Customer Service 52

Customer Service CRM APIs SaaS 52

3CLogic

AUGUST 18, 2020

However, migrating to the cloud is not as simple as flipping a switch, especially if an enterprise has already invested in an on-premise telephony infrastructure. However, enterprises continue to remain dependent on their existing call center platform (IVR, queue management, reporting, etc.) Total Cloud.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries.

Enterprise 86

Enterprise Scripts Best practices Analytics 86

Pointillist

FEBRUARY 19, 2018

Delivering a coherent experience across all enterprise touchpoints requires finding patterns across an overwhelming number of data points. Most leading SaaS platforms have APIs and consider 3rd-party integrations to be a critical component of their value proposition. This is prime stomping ground for AI. Business Context.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

Amity

JANUARY 23, 2019

At some point during your career working for a SaaS business, you will unfortunately come across a situation where the client wants a financial compensation. Perhaps online advertising campaigns could not be launched, or a key feature of the software has been deprecated, or an API outage has created a mess and a huge backlog of work.

Enterprise 60

Enterprise SaaS APIs Advertising 60

Upstream Works

JANUARY 22, 2019

Upstream Works takes an open approach to integration, bringing together all your channels, interactions, data, systems, and processes across the enterprise while providing the means to easily leverage all of the information in a single, intuitive workspace for managing and optimizing customer engagements across the journey.

Customer Experience 94

Customer Experience Contact Center Enterprise APIs 94

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies, such as AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Feedback 125

Feedback APIs Engineering Surveys 125

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers.

Customer Experience 98

Customer Experience Contact Center APIs contact center solutions 98

AWS Machine Learning

NOVEMBER 8, 2023

Medical imaging AI researchers and developers need a scalable, enterprise framework to build, deploy, and integrate their AI applications. AWS, NVIDIA, and other partners build applications and solutions to make healthcare more accessible, affordable, and efficient by accelerating cloud connectivity of enterprise imaging.

Healthcare 117

Healthcare APIs Enterprise Engineering 117

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based.

SaaS 52

SaaS Best practices Enterprise Customer retention 52

Spearline

DECEMBER 7, 2021

Essentially, it aims to integrate enterprise communication services such as instant messaging, presence information, voice, audio/web conferencing, and desktop sharing. The blocks support integration into a business’s core applications through APIs. Unified Communications will continue to evolve.

voip 98

voip Contact Center APIs Government 98

Platform28

OCTOBER 26, 2016

If you work in or near technology at all, you’ve likely heard of and probably used both SaaS and PaaS. Software as a service ( SaaS ) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. If you’ve used Google Docs or GMail, you’ve used SaaS. What It All Means.

SaaS 40

SaaS APIs CRM Enterprise 40

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if youre measuring what really matters. The Q&A portion of the webinar further explored commonly misused metrics, benchmarks, and measurement practices in Customer Success and SaaS. Is that fair, Dave?

SaaS 52

SaaS Metrics Surveys Enterprise 52

ProProfs Blog

NOVEMBER 15, 2021

The Qualaroo nudge is very intuitive and can be used anywhere from SaaS products and websites to mobile apps. Enterprise plan starts from $82.50/month Enterprise-grade features. Enterprise plan. Enterprise plan for high functioning teams comes with custom pricing. Automatic response notifications. Source: Jotform.

Surveys 148

Surveys Analytics Enterprise Feedback 148

Cincom

FEBRUARY 14, 2025

Align subscription-based or usage-based pricing models with long-term revenue strategies for SaaS or service-driven businesses. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow. Implement event-driven architecture where updates in CRM (e.g.,

Best practices 40

Best practices Sales CRM Finance 40

AWS Machine Learning

MARCH 11, 2024

These challenges led to the decision to create a new cloud-native system that can scale with increased demand and consists of serverless and software as a service (SaaS) components that externalize much of the domain-specific functionality to allow for easier operations and faster time-to-market for changes.

Personalization 118

Personalization Engineering APIs Advertising 118

AWS Machine Learning

MAY 23, 2023

An enterprise search solution should be able to pull together data across several structured and unstructured repositories to index and search on. There are two Confluence offerings : Cloud – This is offered as a software as a service (SaaS) product. Complete the following steps: Log in to [link] and choose Create API token.

APIs 103

APIs Accountability Enterprise Personalization 103

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. The source or destination could be a SaaS application or an AWS service such as Amazon S3, Amazon Redshift , or Lookout for Metrics.

APIs 89

APIs Healthcare SaaS Engineering 89

Fonolo

JUNE 7, 2018

They followed up in April with an acquisition of Mattersight which provides SaaS-based enterprise behavioral analytics software. NICE Acquires Mattersight. NICE made a major move in the call center space in 2016 by buying InContact. As I mentioned in the intro, the analytics piece is becoming a crucial battleground in this space.

Call Center 79

Call Center Analytics APIs SaaS 79

JivoChat

APRIL 28, 2022

APIs (Application Programming Interfaces) are used to publish content, product, and banners, for example. SaaS (software as a service) ecommerce platforms are highly recommended for companies that don’t want to deal with the IT infrastructure and coding part of having an online store. BigCommerce Enterprise. Page builder.

SaaS 75

SaaS Enterprise B2C Engineering 75

CustomerSuccessBox

JUNE 11, 2021

Let’s admit to the fact that it is the Recurring Revenue that is going to make or break your SaaS business and the three factors that are responsible for your SaaS Revenue growth are-. Upselling to existing customers , which is more or less the direct window to the Recurring Revenue for your SaaS Business. New Customers.

Upselling 52

Upselling SaaS APIs Enterprise 52

Aspect

NOVEMBER 30, 2018

Eine Gesamtlösung ermöglicht reibungslose Übergänge von automatisiertem zu Live Service sowie eine engere, einfachere Integration mit Enterprise Systemen und Workflows. Vielzahl von APIs für die externe Integration mit CRM Systemen und Unternehmensdatenquellen. Personalisierter, rollenbasierter Anwender-Desktop.

APIs 51

APIs Self service SaaS Interactive Voice Response 51

Cincom

MAY 8, 2024

In the next few sections, we’ll explore the features and functionality of CPQ cloud for your enterprise. This Software-as-a-Service (SaaS) approach delivers the same CPQ features on demand with a lower barrier to entry and speeds up deployment. By using Cincom Open APIs, customers can extend and integrate other systems as needed.

APIs 52

APIs Enterprise SaaS CRM 52

JivoChat

AUGUST 7, 2023

From a sole email marketing platform, this software-as-a-service (SaaS) business now offers a complete customer relationship management (CRM) suite. Email API With Brevo’s API, you can send more than 120,000 emails a minute, and the software was carefully developed to guarantee a 99% deliverability rate.

APIs 75

APIs Sales CRM Analytics 75

AWS Machine Learning

NOVEMBER 22, 2023

Generative AI is augmenting our productivity and creativity in new ways, while also being fueled by massive amounts of enterprise data and human intelligence. Additionally, SaaS providers need scalable and cost-effective ways to serve hundreds of models to their customers. Reserve your seat now! Reserve your seat now!

Engineering 133

Engineering Best practices APIs Government 133

Totango

JUNE 11, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . Google BigQuery is an enterprise data warehouse that enables fast SQL queries using Google’s infrastructure. Users can control access to projects and data based on their business needs.

Finance 63

Finance APIs Enterprise SaaS 63

Cisco - Contact Center

JANUARY 27, 2020

Indeed, in a significant number of enterprises, measures of customer experience, such as Net Promoter Score (NPS), have made their way into executive compensation. Webex Contact Center Enterprise , our new cloud contact center solution for large enterprises is now globally available. Our latest and greatest release 12.5

Contact Center 57

Contact Center contact center solutions Enterprise Cloud contact 57

AWS Machine Learning

FEBRUARY 22, 2023

Boomi is an enterprise-level software as a service (SaaS) independent software vendor (ISV) that creates developer enablement tooling for software engineers. These tools integrate via API into Boomi’s core service offering. This post is co-written with Swagata Ashwani, Senior Data Scientist at Boomi.

Engineering 87

Engineering Accountability APIs Government 87

ProProfs Blog

NOVEMBER 26, 2021

Plus, the Qualaroo nudge is immensely intuitive and can be used anywhere from SaaS products and websites to mobile apps. The enterprise plan starts at $199.99/month. It offers a useful API, that helps you embed forms into your website, pull data from form responses, and connect with third-party applications. Source: Typeform.

Surveys 78

Surveys Enterprise Analytics APIs 78