CCNG

DECEMBER 11, 2024

Responses must be consistent and predictable Customer service deals with the same issues day in and day out. That means a Conversational AI solution for self-service has to deliver consistent, accurate answers every single time, no matter how many different ways the customer phrases the issue.

Customer Service 195

Customer Service CCNG APIs Entertainment 195

AWS Machine Learning

NOVEMBER 27, 2023

All existing and new customers using Amazon Transcribe can experience the performance improvements out of the box, without any API changes. With this innovation, brands can deliver seamless self-service experiences that strengthen customer satisfaction and loyalty.

Self service 122

Self service Analytics Entertainment Contact Center 122

AWS Machine Learning

FEBRUARY 6, 2024

The workflow includes the following steps: A QnABot administrator can configure the questions using the Content Designer UI delivered by Amazon API Gateway and Amazon Simple Storage Service (Amazon S3). The Content Designer Lambda function saves the input in OpenSearch Service in a question’s bank index. Choose Create function.

Chatbots 135

Chatbots APIs Self service Banking 135

3CLogic

AUGUST 18, 2020

If an enterprise has already invested in an on-premise telephony infrastructure but is starting to entertain the merits of migrating to the cloud, a Connector can be a good first step.

call center solutions 96

call center solutions Call Center Cloud contact CRM 96

Talkdesk

OCTOBER 12, 2020

Many industry executives already look at open banking as an accelerating trend in financial services. Banking as a Service (BaaS) is an open banking end-to-end process through which fintechs and other third parties connect with banks’ systems directly via APIs. .

Banking 83

Banking Interactive Voice Response Self service CRM 83

AWS Machine Learning

NOVEMBER 22, 2023

In this innovation talk, hear how the largest industries, from healthcare and financial services to automotive and media and entertainment, are using generative AI to drive outcomes for their customers. In this session, learn how to build your first generative AI application with key services such as Amazon Bedrock.

Engineering 138

Engineering Best practices APIs Government 138

Playvox

JANUARY 13, 2022

They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. Artificial intelligence is also enabling new technologies including smart virtual agents that facilitate self-service and tools that measure customer sentiment in real time.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79