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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences. Although the principles discussed are applicable across various industries, we use an automotive parts retailer as our primary example throughout this post.

APIs 132
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Amazon Bedrock launches Session Management APIs for generative AI applications (Preview)

AWS Machine Learning

Amazon Bedrock announces the preview launch of Session Management APIs, a new capability that enables developers to simplify state and context management for generative AI applications built with popular open source frameworks such as LangGraph and LlamaIndex. Building generative AI applications requires more than model API calls.

APIs 76
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7 Reasons ChatGPT Alone Can’t Deliver the Customer Service You Need

CCNG

For example, given one phrasing of a question, the model can claim to not know the answer, but given a slight rephrase, can answer correctly.” Moreover, it does not offer handy out-of-the-box integrations to your CCaaS or CRM systems for example.

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Create a generative AI–powered custom Google Chat application using Amazon Bedrock

AWS Machine Learning

With this solution, you can interact directly with the chat assistant powered by AWS from your Google Chat environment, as shown in the following example. The custom Google Chat app, configured for HTTP integration, sends an HTTP request to an API Gateway endpoint. The following figure illustrates the high-level design of the solution.

APIs 126
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Integrate generative AI capabilities into Microsoft Office using Amazon Bedrock

AWS Machine Learning

One can quickly host such application on the AWS Cloud without managing the underlying infrastructure, for example, with Amazon Simple Storage Service (S3) and Amazon CloudFront. Note that these APIs use objects as namespaces, alleviating the need for explicit imports. Here, we use Anthropics Claude 3.5 Sonnet).

APIs 109
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Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. It contains services used to onboard, manage, and operate the environment, for example, to onboard and off-board tenants, users, and models, assign quotas to different tenants, and authentication and authorization microservices.

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Build a video insights and summarization engine using generative AI with Amazon Bedrock

AWS Machine Learning

We walk through the key components and services needed to build the end-to-end architecture, offering example code snippets and explanations for each critical element that help achieve the core functionality. With Lambda integration, we can create a web API with an endpoint to the Lambda function.