AWS Machine Learning

MARCH 4, 2024

Alida helps the world’s biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation. Open-ended survey questions allow responders to provide context and unanticipated feedback. Programmatically using the Amazon Bedrock API and SDKs.

Feedback 129

Feedback APIs Engineering Surveys 129

Concentrix

OCTOBER 7, 2022

Enable plug-and-play API integration for your voice of the customer program to orchestrate better experiences. The post API Integration with ConcentrixCX Customer Feedback Software appeared first on Concentrix.

APIs 62

APIs Feedback 62

AWS Machine Learning

JANUARY 28, 2025

Rigorous testing allows us to understand an LLMs capabilities, limitations, and potential biases, and provide actionable feedback to identify and mitigate risk. It functions as a standalone HTTP server that provides various REST API endpoints for monitoring, recording, and visualizing experiment runs.

Management 106

Management APIs Engineering Metrics 106

AWS Machine Learning

JUNE 30, 2022

In this post, we will continue to build on top of the previous solution to demonstrate how to build a private API Gateway via Amazon API Gateway as a proxy interface to generate and access Amazon SageMaker presigned URLs. The user invokes createStudioPresignedUrl API on API Gateway along with a token in the header.

APIs 97

APIs Enterprise Big data Accountability 97

AWS Machine Learning

NOVEMBER 21, 2024

As generative AI models advance in creating multimedia content, the difference between good and great output often lies in the details that only human feedback can capture. Amazon SageMaker Ground Truth enables RLHF by allowing teams to integrate detailed human feedback directly into model training.

APIs 96

APIs Feedback Telecommunications Management 96

AWS Machine Learning

NOVEMBER 21, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 111

APIs Call Center Engineering Personalization 111

AWS Machine Learning

MARCH 25, 2025

For more information about the SageMaker AI API, refer to the SageMaker AI API Reference. 8B-Instruct to DeepSeek-R1-Distill-Llama-8B, but the new model version has different API expectations. In this use case, you have configured a CloudWatch alarm to monitor for 4xx errors, which would indicate API compatibility issues.

APIs 87

APIs Engineering Accountability Metrics 87

PeopleMetrics

MARCH 7, 2025

Without them, you simply cant collect feedback at scale. This would allow VoC programs to collect feedback on frustrating experiences that often go unmeasured. Manual exports, batch uploads, and IT-driven API connections are still the norm. Push for API-driven automation to reduce manual work.

APIs 62

APIs Surveys CRM Feedback 62

Lumoa

FEBRUARY 27, 2025

With these new systems turned on, we expect translations to be 5% to 40% more accurate (depending on language) and Topics to allocate feedback significantly more accurately! This should make it easier to use, and these changes are a direct result of user feedback. Thanks for reading!

APIs 78

APIs Surveys Feedback Engineering 78

AWS Machine Learning

NOVEMBER 15, 2024

QnABot is a multilanguage, multichannel conversational interface (chatbot) that responds to customers’ questions, answers, and feedback. Usability and continual improvement were top priorities, and Principal enhanced the standard user feedback from QnABot to gain input from end-users on answer accuracy, outdated content, and relevance.

Chatbots 115

Chatbots Engineering Enterprise Government 115

AWS Machine Learning

NOVEMBER 29, 2023

With this launch, you can programmatically run notebooks as jobs using APIs provided by Amazon SageMaker Pipelines , the ML workflow orchestration feature of Amazon SageMaker. Furthermore, you can create a multi-step ML workflow with multiple dependent notebooks using these APIs.

APIs 111

APIs Management Engineering Big data 111

AWS Machine Learning

JUNE 25, 2024

Extracting valuable insights from customer feedback presents several significant challenges. Scalability becomes an issue as the amount of feedback grows, hindering the ability to respond promptly and address customer concerns. Large language models (LLMs) have transformed the way we engage with and process natural language.

Feedback 126

Feedback Engineering Enterprise Technical Support 126

AWS Machine Learning

APRIL 11, 2023

In the post Secure Amazon SageMaker Studio presigned URLs Part 2: Private API with JWT authentication , we demonstrated how to build a private API to generate Amazon SageMaker Studio presigned URLs that are only accessible by an authenticated end-user within the corporate network from a single account.

APIs 90

APIs Accountability Scripts Enterprise 90

AWS Machine Learning

NOVEMBER 22, 2024

Cloud providers have recognized the need to offer model inference through an API call, significantly streamlining the implementation of AI within applications. Although a single API call can address simple use cases, more complex ones may necessitate the use of multiple calls and integrations with other services.

APIs 90

APIs Technology Management Enterprise 90

AWS Machine Learning

MARCH 3, 2025

You can find detailed usage instructions, including sample API calls and code snippets for integration. The playground provides immediate feedback, helping you understand how the model responds to various inputs and letting you fine-tune your prompts for optimal results. To begin using Pixtral 12B, choose Deploy.

Benchmark 90

Benchmark APIs Enterprise Construction 90

Hello Customer

MAY 10, 2020

In addition to our classic email, whatsapp and SMS touchpoints, Hello Customer also enables you to get feedback in the moment that is safe. It would be a terrible idea to now use the smiley buttons or iPads or other screens to get people to give feedback these days. You get continuous feedback. It’s in the moment.

Feedback 97

Feedback APIs CRM Surveys 97

AWS Machine Learning

MARCH 6, 2025

Amazon Bedrock is a fully managed service that offers a choice of high-performing Foundation Models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Metrics 87

Metrics Enterprise APIs Engineering 87

AWS Machine Learning

FEBRUARY 24, 2025

This includes virtual assistants where users expect immediate feedback and near real-time interactions. At the time of writing this post, you can use the InvokeModel API to invoke the model. It doesnt support Converse APIs or other Amazon Bedrock tooling. You can quickly test the model in the playground through the UI.

APIs 85

APIs Enterprise Benchmark Feedback 85

AWS Machine Learning

FEBRUARY 7, 2025

Slack already provides applications for workstations and phones, message threads for complex queries, emoji reactions for feedback, and file sharing capabilities. The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses. The following screenshot shows an example.

Entertainment 79

Entertainment APIs Technology Feedback 79

AWS Machine Learning

FEBRUARY 12, 2025

Amazon Bedrock , a fully managed service offering high-performing foundation models from leading AI companies through a single API, has recently introduced two significant evaluation capabilities: LLM-as-a-judge under Amazon Bedrock Model Evaluation and RAG evaluation for Amazon Bedrock Knowledge Bases.

Metrics 95

Metrics Engineering APIs Benchmark 95

CSM Magazine

MARCH 10, 2025

Recognized by the company as a two-time Global SE of the Year and a President’s Club winner, Joe’s expertise in API lifecycle management has been pivotal in what SmartBear believes contributed to its recognition as a Leader in the Gartner Magic Quadrant for API Management.

Sales 52

Sales Customer Service APIs Engineering 52

AWS Machine Learning

FEBRUARY 21, 2025

Solution overview Our solution implements a verified semantic cache using the Amazon Bedrock Knowledge Bases Retrieve API to reduce hallucinations in LLM responses while simultaneously improving latency and reducing costs. The function checks the semantic cache (Amazon Bedrock Knowledge Bases) using the Retrieve API.

Engineering 121

Engineering APIs Analytics Enterprise 121

CCNG

JUNE 7, 2023

Continuous Improvement : Chat GPT can learn from interactions and customer feedback, enabling it to continuously improve its responses over time. Language Support : Chat GPT can be trained in multiple languages, enabling contact centers to provide support to customers globally without the need for multilingual agents.

Contact Center 195

Contact Center CCNG APIs Scripts 195

ProProfs Blog

DECEMBER 17, 2021

In-app feedback tools help businesses to collect real-time customer feedback , which is essential for a thriving business strategy. In-App feedback mechanisms are convenient, which allow users to share their concerns without disrupting their mobile app experience. What is an In-App Feedback Survey? Include a Progress Bar.

Feedback 78

Feedback Surveys APIs Customer centricity 78

AWS Machine Learning

MARCH 27, 2025

Later, if they saw the employee making mistakes, they might try to simplify the problem and provide constructive feedback by giving examples of what not to do, and why. Refer to Getting started with the API to set up your environment to make Amazon Bedrock requests through the AWS API. client = boto3.client("bedrock-runtime",

Education 93

Education Engineering APIs Enterprise 93

AWS Machine Learning

OCTOBER 30, 2023

It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure. Customers are building innovative generative AI applications using Amazon Bedrock APIs using their own proprietary data.

APIs 142

APIs Big data Accountability Enterprise 142

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. The reports help you measure ratings, read feedback, and more. Agent Performance Report. Agent Role. Eye Catcher.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

AWS Machine Learning

MAY 7, 2024

You can view the results and provide feedback by voting for the winning setting. Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. The solution runs Amazon Rekognition APIs for label detection , text detection, celebrity detection , and face detection on videos.

APIs 133

APIs Advertising Entertainment Metrics 133

AWS Machine Learning

DECEMBER 29, 2022

Amazon Textract continuously improves the service based on your feedback. The Analyze Lending feature in Amazon Textract is a managed API that helps you automate mortgage document processing to drive business efficiency, reduce costs, and scale quickly. The Signatures feature is available as part of the AnalyzeDocument API.

APIs 116

APIs Banking Real estate Healthcare 116

AWS Machine Learning

SEPTEMBER 28, 2023

A Generative AI Gateway can help large enterprises control, standardize, and govern FM consumption from services such as Amazon Bedrock , Amazon SageMaker JumpStart , third-party model providers (such as Anthropic and their APIs), and other model providers outside of the AWS ecosystem. What is a Generative AI Gateway?

APIs 120

APIs Government Enterprise Engineering 120

AWS Machine Learning

MAY 15, 2024

Students can take personalized quizzes and get immediate feedback on their performance. The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). The JSON file is returned to API Gateway.

Education 139

Education APIs Engineering Banking 139

CSM Magazine

FEBRUARY 19, 2025

Challenge 2: Integration with Wearables and Third-Party APIs Many people use smartwatches and heart rate monitors to measure sleep, stress, and physical activity, which may affect mental health. Third-party APIs may link apps to healthcare and meditation services. However, integrating these diverse sources is not straightforward.

APIs 52

APIs Healthcare Gamification Consulting 52

AWS Machine Learning

NOVEMBER 2, 2023

When students provide answers, the solution provides real-time assessments and offers personalized feedback and guidance for students to improve their answers. Amazon Bedrock is a fully managed service that makes foundation models from leading AI startups and Amazon available via easy-to-use API interfaces.

APIs 130

APIs Education Transportation Accountability 130

CSM Magazine

DECEMBER 27, 2023

Automated API testing stands as a cornerstone in the modern software development cycle, ensuring that applications perform consistently and accurately across diverse systems and technologies. Continuous learning and adaptation are essential, as the landscape of API technology is ever-evolving.

APIs 52

APIs Benchmark Best practices Technology 52

AWS Machine Learning

AUGUST 7, 2024

We then retrieve answers using standard RAG and a two-stage RAG, which involves a reranking API. Retrieve answers using the knowledge base retrieve API Evaluate the response using the RAGAS Retrieve answers again by running a two-stage RAG, using the knowledge base retrieve API and then applying reranking on the context.

APIs 134

APIs Chatbots Metrics Education 134

Inbenta

APRIL 29, 2020

This short timeframe is made possible by: An API with a multitude of proven functionalities; A proprietary and patented NLP technology developed and perfected over the course of 15 years by our in-house Engineers and Linguists; A well-established development process. How long does it take to deploy an AI chatbot?

Chatbots 140

Chatbots APIs Construction Best practices 140

Calabrio

FEBRUARY 25, 2025

This granular understanding allows businesses to proactively address negative experiences, capitalize on positive feedback, and tailor agent coaching to improve future interactions. Open API and Integrations: Seamlessly integrate with other business systems and applications. This empowers businesses to build highly tailored solutions.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52