delighted

APRIL 20, 2021

Delighted’s mission is to make collecting customer feedback as easy as possible. Autopilot, a tool for scheduling recurring Email and SMS surveys, has long been a key way to ensure you get a constant stream of feedback with minimal fuss. Today, we’re very excited to announce a long-waited enhancement to Autopilot, the Autopilot API.

APIs 90

APIs Surveys Feedback Customer Experience 90

AWS Machine Learning

NOVEMBER 15, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 112

APIs Government Best practices Metrics 112

AWS Machine Learning

JANUARY 28, 2025

Rigorous testing allows us to understand an LLMs capabilities, limitations, and potential biases, and provide actionable feedback to identify and mitigate risk. It functions as a standalone HTTP server that provides various REST API endpoints for monitoring, recording, and visualizing experiment runs.

Management 116

Management APIs Engineering Metrics 116

ProProfs Blog

OCTOBER 25, 2021

Yes, you can collect their feedback on your brand offerings with simple questions like: Are you happy with our products or services? Various customer feedback tools help you track your customers’ pulse consistently. What Is a Customer Feedback Tool. Read more: 12 Channels to Capture Customer Feedback. Here we go!

Feedback 148

Feedback Surveys Enterprise Analytics 148

AWS Machine Learning

MARCH 4, 2024

Alida helps the world’s biggest brands create highly engaged research communities to gather feedback that fuels better customer experiences and product innovation. Open-ended survey questions allow responders to provide context and unanticipated feedback. Programmatically using the Amazon Bedrock API and SDKs.

Feedback 137

Feedback APIs Engineering Surveys 137

AWS Machine Learning

NOVEMBER 22, 2024

Reduced time and effort in testing and deploying AI workflows with SDK APIs and serverless infrastructure. We can also quickly integrate flows with our applications using the SDK APIs for serverless flow execution — without wasting time in deployment and infrastructure management.

APIs 124

APIs Chatbots Enterprise Customer centricity 124

AWS Machine Learning

NOVEMBER 21, 2024

As generative AI models advance in creating multimedia content, the difference between good and great output often lies in the details that only human feedback can capture. Amazon SageMaker Ground Truth enables RLHF by allowing teams to integrate detailed human feedback directly into model training.

APIs 103

APIs Feedback Telecommunications Management 103

AWS Machine Learning

NOVEMBER 14, 2024

Customers can use the SageMaker Studio UI or APIs to specify the SageMaker Model Registry model to be shared and grant access to specific AWS accounts or to everyone in the organization. We will start by using the SageMaker Studio UI and then by using APIs.

Government 106

Government Management APIs Accountability 106

AWS Machine Learning

JUNE 30, 2022

In this post, we will continue to build on top of the previous solution to demonstrate how to build a private API Gateway via Amazon API Gateway as a proxy interface to generate and access Amazon SageMaker presigned URLs. The user invokes createStudioPresignedUrl API on API Gateway along with a token in the header.

APIs 98

APIs Enterprise Big data Accountability 98

AWS Machine Learning

MARCH 25, 2025

For more information about the SageMaker AI API, refer to the SageMaker AI API Reference. 8B-Instruct to DeepSeek-R1-Distill-Llama-8B, but the new model version has different API expectations. In this use case, you have configured a CloudWatch alarm to monitor for 4xx errors, which would indicate API compatibility issues.

APIs 111

APIs Engineering Accountability Metrics 111

AWS Machine Learning

NOVEMBER 21, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 112

APIs Call Center Engineering Personalization 112

AWS Machine Learning

APRIL 24, 2025

This step allows for rapid and precise feedback to the user when a resource cant be resolved to an identifier (for example, due to ambiguity). The end-user sends their natural language queries to the NL2SQL solution using a REST API. Amazon API Gateway is used to provision the REST API, which can be secured by Amazon Cognito.

Enterprise 110

Enterprise Construction Scripts APIs 110

AWS Machine Learning

MARCH 6, 2025

Amazon Bedrock is a fully managed service that offers a choice of high-performing Foundation Models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Metrics 119

Metrics Enterprise APIs Engineering 119

AWS Machine Learning

NOVEMBER 29, 2023

With this launch, you can programmatically run notebooks as jobs using APIs provided by Amazon SageMaker Pipelines , the ML workflow orchestration feature of Amazon SageMaker. Furthermore, you can create a multi-step ML workflow with multiple dependent notebooks using these APIs.

APIs 116

APIs Management Engineering Big data 116

AWS Machine Learning

NOVEMBER 22, 2024

Cloud providers have recognized the need to offer model inference through an API call, significantly streamlining the implementation of AI within applications. Although a single API call can address simple use cases, more complex ones may necessitate the use of multiple calls and integrations with other services.

APIs 100

APIs Technology Management Enterprise 100

AWS Machine Learning

APRIL 11, 2023

In the post Secure Amazon SageMaker Studio presigned URLs Part 2: Private API with JWT authentication , we demonstrated how to build a private API to generate Amazon SageMaker Studio presigned URLs that are only accessible by an authenticated end-user within the corporate network from a single account.

APIs 97

APIs Accountability Scripts Enterprise 97

AWS Machine Learning

NOVEMBER 15, 2024

QnABot is a multilanguage, multichannel conversational interface (chatbot) that responds to customers’ questions, answers, and feedback. Usability and continual improvement were top priorities, and Principal enhanced the standard user feedback from QnABot to gain input from end-users on answer accuracy, outdated content, and relevance.

Chatbots 114

Chatbots Engineering Enterprise Government 114

AWS Machine Learning

JUNE 25, 2024

Extracting valuable insights from customer feedback presents several significant challenges. Scalability becomes an issue as the amount of feedback grows, hindering the ability to respond promptly and address customer concerns. Large language models (LLMs) have transformed the way we engage with and process natural language.

Feedback 127

Feedback Engineering Enterprise Technical Support 127

AWS Machine Learning

MARCH 3, 2025

You can find detailed usage instructions, including sample API calls and code snippets for integration. The playground provides immediate feedback, helping you understand how the model responds to various inputs and letting you fine-tune your prompts for optimal results. To begin using Pixtral 12B, choose Deploy.

Benchmark 110

Benchmark APIs Enterprise Construction 110

AWS Machine Learning

OCTOBER 23, 2024

Agent Creator is a versatile extension to the SnapLogic platform that is compatible with modern databases, APIs, and even legacy mainframe systems, fostering seamless integration across various data environments. The integration with Amazon Bedrock is achieved through the Amazon Bedrock InvokeModel APIs.

Enterprise 90

Enterprise APIs Engineering Government 90

AWS Machine Learning

FEBRUARY 24, 2025

This includes virtual assistants where users expect immediate feedback and near real-time interactions. At the time of writing this post, you can use the InvokeModel API to invoke the model. It doesnt support Converse APIs or other Amazon Bedrock tooling. You can quickly test the model in the playground through the UI.

APIs 95

APIs Enterprise Benchmark Feedback 95

AWS Machine Learning

FEBRUARY 12, 2025

Amazon Bedrock , a fully managed service offering high-performing foundation models from leading AI companies through a single API, has recently introduced two significant evaluation capabilities: LLM-as-a-judge under Amazon Bedrock Model Evaluation and RAG evaluation for Amazon Bedrock Knowledge Bases.

Metrics 105

Metrics Engineering Benchmark APIs 105

AWS Machine Learning

FEBRUARY 7, 2025

Slack already provides applications for workstations and phones, message threads for complex queries, emoji reactions for feedback, and file sharing capabilities. The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses. The following screenshot shows an example.

Entertainment 86

Entertainment APIs Technology Feedback 86

Lumoa

FEBRUARY 27, 2025

With these new systems turned on, we expect translations to be 5% to 40% more accurate (depending on language) and Topics to allocate feedback significantly more accurately! This should make it easier to use, and these changes are a direct result of user feedback. Thanks for reading!

APIs 78

APIs Surveys Feedback Engineering 78

AWS Machine Learning

FEBRUARY 21, 2025

Solution overview Our solution implements a verified semantic cache using the Amazon Bedrock Knowledge Bases Retrieve API to reduce hallucinations in LLM responses while simultaneously improving latency and reducing costs. The function checks the semantic cache (Amazon Bedrock Knowledge Bases) using the Retrieve API.

Engineering 125

Engineering APIs Analytics Enterprise 125

CCNG

JUNE 7, 2023

Continuous Improvement : Chat GPT can learn from interactions and customer feedback, enabling it to continuously improve its responses over time. Language Support : Chat GPT can be trained in multiple languages, enabling contact centers to provide support to customers globally without the need for multilingual agents.

Contact Center 195

Contact Center CCNG APIs Scripts 195

AWS Machine Learning

MARCH 27, 2025

Later, if they saw the employee making mistakes, they might try to simplify the problem and provide constructive feedback by giving examples of what not to do, and why. Refer to Getting started with the API to set up your environment to make Amazon Bedrock requests through the AWS API. client = boto3.client("bedrock-runtime",

Education 112

Education Engineering APIs Enterprise 112

AWS Machine Learning

MAY 7, 2024

You can view the results and provide feedback by voting for the winning setting. Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. The solution runs Amazon Rekognition APIs for label detection , text detection, celebrity detection , and face detection on videos.

APIs 137

APIs Advertising Entertainment Metrics 137

AWS Machine Learning

DECEMBER 29, 2022

Amazon Textract continuously improves the service based on your feedback. The Analyze Lending feature in Amazon Textract is a managed API that helps you automate mortgage document processing to drive business efficiency, reduce costs, and scale quickly. The Signatures feature is available as part of the AnalyzeDocument API.

APIs 122

APIs Banking Real estate Healthcare 122

AWS Machine Learning

OCTOBER 30, 2023

It allows developers to build and scale generative AI applications using FMs through an API, without managing infrastructure. Customers are building innovative generative AI applications using Amazon Bedrock APIs using their own proprietary data.

APIs 142

APIs Big data Accountability Enterprise 142

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. The reports help you measure ratings, read feedback, and more. Agent Performance Report. Agent Role. Eye Catcher.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

CSM Magazine

MARCH 10, 2025

Recognized by the company as a two-time Global SE of the Year and a President’s Club winner, Joe’s expertise in API lifecycle management has been pivotal in what SmartBear believes contributed to its recognition as a Leader in the Gartner Magic Quadrant for API Management.

Sales 52

Sales Customer Service APIs Engineering 52

AWS Machine Learning

SEPTEMBER 28, 2023

A Generative AI Gateway can help large enterprises control, standardize, and govern FM consumption from services such as Amazon Bedrock , Amazon SageMaker JumpStart , third-party model providers (such as Anthropic and their APIs), and other model providers outside of the AWS ecosystem. What is a Generative AI Gateway?

APIs 120

APIs Government Enterprise Engineering 120

AWS Machine Learning

MAY 15, 2024

Students can take personalized quizzes and get immediate feedback on their performance. The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). The JSON file is returned to API Gateway.

Education 143

Education APIs Engineering Banking 143

AWS Machine Learning

JULY 29, 2024

You can also either use the SageMaker Canvas UI, which provides a visual interface for building and deploying models without needing to write any code or have any ML expertise, or use its automated machine learning (AutoML) APIs for programmatic interactions.

APIs 119

APIs Scripts Benchmark Metrics 119

CSM Magazine

FEBRUARY 19, 2025

Challenge 2: Integration with Wearables and Third-Party APIs Many people use smartwatches and heart rate monitors to measure sleep, stress, and physical activity, which may affect mental health. Third-party APIs may link apps to healthcare and meditation services. However, integrating these diverse sources is not straightforward.

APIs 52

APIs Healthcare Gamification Consulting 52

AWS Machine Learning

NOVEMBER 2, 2023

When students provide answers, the solution provides real-time assessments and offers personalized feedback and guidance for students to improve their answers. Amazon Bedrock is a fully managed service that makes foundation models from leading AI startups and Amazon available via easy-to-use API interfaces.

APIs 131

APIs Education Transportation Accountability 131