AWS Machine Learning

AUGUST 2, 2024

adds new APIs to customize GraphStorm pipelines: you now only need 12 lines of code to implement a custom node classification training loop. Based on customer feedback for the experimental APIs we released in GraphStorm 0.2, introduces refactored graph ML pipeline APIs. Specifically, GraphStorm 0.3 GraphStorm 0.3

APIs 115

APIs Benchmark Construction Enterprise 115

AWS Machine Learning

NOVEMBER 15, 2024

QnABot is a multilanguage, multichannel conversational interface (chatbot) that responds to customers’ questions, answers, and feedback. Usability and continual improvement were top priorities, and Principal enhanced the standard user feedback from QnABot to gain input from end-users on answer accuracy, outdated content, and relevance.

Chatbots 113

Chatbots Engineering Enterprise Government 113

AWS Machine Learning

MARCH 25, 2025

Automated safety guards Integrated Amazon CloudWatch alarms monitor metrics on an inference component. AlarmName This CloudWatch alarm is configured to monitor metrics on an InferenceComponent. For more information about the SageMaker AI API, refer to the SageMaker AI API Reference.

APIs 85

APIs Engineering Accountability Metrics 85

AWS Machine Learning

OCTOBER 9, 2024

Amazon Lookout for Metrics is a fully managed service that uses machine learning (ML) to detect anomalies in virtually any time-series business or operational metrics—such as revenue performance, purchase transactions, and customer acquisition and retention rates—with no ML experience required.

Metrics 90

Metrics APIs Engineering Accountability 90

AWS Machine Learning

MARCH 3, 2025

Performance metrics and benchmarks Pixtral 12B is trained to understand both natural images and documents, achieving 52.5% You can find detailed usage instructions, including sample API calls and code snippets for integration. To begin using Pixtral 12B, choose Deploy. You can quickly test the model in the playground through the UI.

Benchmark 88

Benchmark APIs Enterprise Construction 88

AWS Machine Learning

MARCH 27, 2025

Where discrete outcomes with labeled data exist, standard ML methods such as precision, recall, or other classic ML metrics can be used. These metrics provide high precision but are limited to specific use cases due to limited ground truth data. If the use case doesnt yield discrete outputs, task-specific metrics are more appropriate.

Education 91

Education Engineering APIs Enterprise 91

ProProfs Blog

JUNE 26, 2020

Application Program Interface (API). Application Programming Interface (API) is a combination of various protocols, tools, and codes. The function of the API enables apps to communicate with each other. The reports help you measure ratings, read feedback, and more. Agent Performance Report. Agent Role. Chat Duration.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

AWS Machine Learning

FEBRUARY 24, 2025

This includes virtual assistants where users expect immediate feedback and near real-time interactions. At the time of writing this post, you can use the InvokeModel API to invoke the model. It doesnt support Converse APIs or other Amazon Bedrock tooling. You can quickly test the model in the playground through the UI.

APIs 83

APIs Enterprise Benchmark Feedback 83

AWS Machine Learning

FEBRUARY 7, 2025

Slack already provides applications for workstations and phones, message threads for complex queries, emoji reactions for feedback, and file sharing capabilities. The implementation uses Slacks event subscription API to process incoming messages and Slacks Web API to send responses. The following screenshot shows an example.

Entertainment 77

Entertainment APIs Technology Feedback 77

AWS Machine Learning

MAY 7, 2024

You can view the results and provide feedback by voting for the winning setting. Amazon Transcribe The transcription for the entire video is generated using the StartTranscriptionJob API. The solution runs Amazon Rekognition APIs for label detection , text detection, celebrity detection , and face detection on videos.

APIs 132

APIs Advertising Entertainment Metrics 132

AWS Machine Learning

AUGUST 7, 2024

We then retrieve answers using standard RAG and a two-stage RAG, which involves a reranking API. Retrieve answers using the knowledge base retrieve API Evaluate the response using the RAGAS Retrieve answers again by running a two-stage RAG, using the knowledge base retrieve API and then applying reranking on the context.

APIs 132

APIs Chatbots Metrics Education 132

AWS Machine Learning

OCTOBER 2, 2024

It’s a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like Anthropic, Cohere, Meta, Mistral AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Government 123

Government APIs Enterprise Best practices 123

ProProfs Blog

DECEMBER 17, 2021

In-app feedback tools help businesses to collect real-time customer feedback , which is essential for a thriving business strategy. In-App feedback mechanisms are convenient, which allow users to share their concerns without disrupting their mobile app experience. What is an In-App Feedback Survey? Include a Progress Bar.

Feedback 78

Feedback Surveys APIs Customer centricity 78

AWS Machine Learning

DECEMBER 29, 2022

Amazon Textract continuously improves the service based on your feedback. The Analyze Lending feature in Amazon Textract is a managed API that helps you automate mortgage document processing to drive business efficiency, reduce costs, and scale quickly. The Signatures feature is available as part of the AnalyzeDocument API.

APIs 114

APIs Banking Real estate Healthcare 114

CSM Magazine

FEBRUARY 19, 2025

Challenge 2: Integration with Wearables and Third-Party APIs Many people use smartwatches and heart rate monitors to measure sleep, stress, and physical activity, which may affect mental health. Third-party APIs may link apps to healthcare and meditation services. However, integrating these diverse sources is not straightforward.

APIs 52

APIs Healthcare Gamification Consulting 52

AWS Machine Learning

SEPTEMBER 28, 2023

A Generative AI Gateway can help large enterprises control, standardize, and govern FM consumption from services such as Amazon Bedrock , Amazon SageMaker JumpStart , third-party model providers (such as Anthropic and their APIs), and other model providers outside of the AWS ecosystem. What is a Generative AI Gateway?

APIs 118

APIs Government Enterprise Engineering 118

AWS Machine Learning

MARCH 22, 2023

Behind the scenes, Rekognition Custom Labels automatically loads and inspects the training data, selects the right ML algorithms, trains a model, and provides model performance metrics. You can then use your custom model via the Rekognition Custom Labels API and integrate it into your applications.

APIs 96

APIs Metrics Engineering Feedback 96

Calabrio

FEBRUARY 25, 2025

A customer journey or interaction analytics platform may collect and analyze aspects of customer interactions to offer insights on how to improve key service or sales metrics. Real-Time Dashboards and Reporting: Monitor key metrics and track performance within intuitive dashboards.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

Global Response

MARCH 24, 2025

User feedback for continuous improvement Every call center strives for perfection. A knowledge management system with analytical tools can capture agents’ and customers’ feedback through clicks, ratings, likes, and comments to shed light on areas that need improvement. Collect feedback on the usefulness of your content.

Call Center 62

Call Center Management Abandon rate outsourcing 62

AWS Machine Learning

JANUARY 24, 2025

Analyze results through metrics and evaluation. Under Output data , for S3 location , enter the S3 path for the bucket storing fine-tuning metrics. As a next step, try the solution out in your account and share your feedback. Set up IAM permissions for data access. Configure a KMS key and VPC. Choose Create Fine-tuning job.

Best practices 112

Best practices Accountability industry standards Metrics 112

AWS Machine Learning

AUGUST 26, 2024

Built on AWS with asynchronous processing, the solution incorporates multiple quality assurance measures and is continually refined through a comprehensive feedback loop, all while maintaining stringent security and privacy standards. As new models become available on Amazon Bedrock, we have a structured evaluation process in place.

Sales 125

Sales Accountability Feedback Metrics 125

delighted

JULY 27, 2021

By asking your customers directly for product feedback, you’re tapping into customer sentiment towards the core of your business: your product experience. Prepare for your next round of funding : If there are experiential metrics venture capital firms focus on, they are NPS and PMF. How Delighted PMF works.

Surveys 98

Surveys Marketing APIs Feedback 98

AWS Machine Learning

OCTOBER 16, 2023

They provide advanced technology that combines AI-powered automation with human feedback, deep insights, and expertise. These APIs required production-grade code, which made it challenging for data scientists to productionize models. The secondary objective was to reduce the operational costs of provisioning GPU instances.

APIs 110

APIs Best practices Engineering Metrics 110

Balto

MARCH 17, 2025

Its not just about tracking basic metrics anymoreits about gaining comprehensive insights that drive strategic decisions. Key Metrics for Measuring Success Tracking the right performance indicators separates thriving call centers from struggling operations. This metric transforms support from cost center to growth driver.

Call Center 52

Call Center Customer Experience Average Handle Time Analytics 52

Balto

JANUARY 6, 2025

Qualtrics Qualtrics CustomerXM enables businesses to foster customer-centricity by leveraging customer feedback analytics for actionable insights. Advanced Feedback Mechanism: Qualtrics provides feedback on surveys, enabling you to track survey results easily and make necessary adjustments.

Call Center 52

Call Center Coaching Surveys Contact Center 52

UJET

JULY 7, 2020

When supervisors were managing in-house, they could provide more guidance and feedback through in-person one-on-ones. Supervisors can monitor metrics and optimize performance. Benefit: Supervisors manage in real-time and adjust queues, agent assignments, and see performance metrics. Real-time Customer Support Management.

Customer Support 106

Customer Support contact center workforce Quality management Contact Center 106

Spearline

JULY 21, 2022

testingRTC creates faster feedback loops from development to testing. Consequently, no other testing solution can provide the range and depth of testing metrics and analytics. And testingRTC offers multiple ways to export these metrics, from direct collection from webhooks, to downloading results in CSV format using the REST API.

Scripts 98

Scripts APIs Metrics Analytics 98

AWS Machine Learning

JANUARY 29, 2025

To facilitate this, the centralized account uses API gateways or other integration points provided by the LOBs AWS accounts. Inference profiles can be defined to track Amazon Bedrock usage metrics, monitor model invocation requests, or route model invocation requests to multiple AWS Regions for increased throughput.

Enterprise 87

Enterprise Government Accountability Finance 87

AWS Machine Learning

OCTOBER 2, 2024

In addition, they use the developer-provided instruction to create an orchestration plan and then carry out the plan by invoking company APIs and accessing knowledge bases using Retrieval Augmented Generation (RAG) to provide an answer to the user’s request. In Part 1, we focus on creating accurate and reliable agents.

Best practices 97

Best practices APIs Metrics Accountability 97

AWS Machine Learning

NOVEMBER 22, 2023

You can save time, money, and labor by implementing classifications in your workflow, and documents go to downstream applications and APIs based on document type. This helps you avoid throttling limits on API calls due to polling the Get* APIs. The metrics should include business metrics and technical metrics.

APIs 116

APIs Metrics Benchmark Enterprise 116

Nicereply

JULY 9, 2020

Customer feedback is the backbone of an excellent customer experience. So how can you get that feedback? We’re going to talk about the actual, real-life steps that will enable you to capture customer feedback using Nicereply. You can find tons more information on each of these metrics on Nicereply’s website.

Feedback 52

Feedback Surveys Wireless Metrics 52

CSM Magazine

NOVEMBER 4, 2024

Ongoing Optimization Continuous testing and analytics around localized content performance, engagement metrics, changing trends and needs enable refinement and personalization. Customer feedback channels also provide insight. Local cultural consultants help align content. Continuous IT cooperation is vital.

Customer Experience 52

Customer Experience APIs Advertising Marketing 52

Nicereply

NOVEMBER 16, 2021

At that moment, customers can edit the rating or add written feedback. Where can I see the received feedback? You can also find this feedback in the “Shared with me” section. Your ratings and feedback are collected in the “Customer Experience” section. Pro: Automated Rules. Pro: Analytics. Pro: The Price.

Surveys 111

Surveys Metrics Analytics Enterprise 111

AWS Machine Learning

DECEMBER 22, 2023

TruLens evaluations use an abstraction of feedback functions. Although new components have worked their way into the compute layer (fine-tuning, prompt engineering, model APIs) and storage layer (vector databases), the need for observability remains.

Feedback 117

Feedback Engineering Metrics APIs 117

AWS Machine Learning

AUGUST 30, 2023

For a quantitative analysis of the generated impression, we use ROUGE (Recall-Oriented Understudy for Gisting Evaluation), the most commonly used metric for evaluating summarization. This metric compares an automatically produced summary against a reference or a set of references (human-produced) summary or translation.

Healthcare 133

Healthcare APIs Scripts Metrics 133

Cincom

JANUARY 31, 2025

It includes several systems and tools for gathering feedback, tracking interactions to pinpoint customers’ problems across various touchpoints, and further analyzing them to learn more about their requirements and preferences. Does the platform offer performance metrics and real-time monitoring for early detection?

Customer Experience 40

Customer Experience APIs Feedback Technical Support 40

AWS Machine Learning

SEPTEMBER 20, 2024

The web experience can be created using either the AWS Management Console or the Amazon Q Business APIs. You could also use Amazon Q Business APIs to build a custom UI to implement special features such as handling feedback, using company brand colors and templates, and using a custom sign-in.

Wireless 102

Wireless Enterprise APIs Chatbots 102