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Considerations for addressing the core dimensions of responsible AI for Amazon Bedrock applications

AWS Machine Learning

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

APIs 109
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Let’s talk about Chat GPT in the Contact Center

CCNG

Continuous Improvement : Chat GPT can learn from interactions and customer feedback, enabling it to continuously improve its responses over time. In the end, writing scripts, using it for marketing or content and other simple tasks appear to be the main use cases right now.” says Fred.

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Zendesk Agent Scripting App – Version 11

Zingtree

If you’re a Zendesk user in a Contact Center environment, you’ll want to be using our Zendesk Agent Scripting app. Pause and Resume: If a ticket is transferred, the supervisor or new agent is taken to the last place in the script, and can see the history of the previous steps taken. New Features in Version 11.

Scripts 67
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Secure Amazon SageMaker Studio presigned URLs Part 3: Multi-account private API access to Studio

AWS Machine Learning

In the post Secure Amazon SageMaker Studio presigned URLs Part 2: Private API with JWT authentication , we demonstrated how to build a private API to generate Amazon SageMaker Studio presigned URLs that are only accessible by an authenticated end-user within the corporate network from a single account.

APIs 90
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Fine-tune and deploy a summarizer model using the Hugging Face Amazon SageMaker containers bringing your own script

AWS Machine Learning

The SageMaker Python SDK provides open-source APIs and containers to train and deploy models on SageMaker, using several different ML and deep learning frameworks. Build your training script for the Hugging Face SageMaker estimator. script to use with Script Mode and pass hyperparameters for training. to(device).

Scripts 99
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Zendesk Agent Scripting App – Version 12

Zingtree

If you’re a Zendesk user in a Contact Center environment, you’ll want to be using our Zendesk Agent Scripting app. Benefits of the Zendesk Agent Scripting App. Installing the Agent Scripting App into Zendesk. Installing the Agent Scripting App into Zendesk. Enabling Automatic Script Selection.

Scripts 61
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Few-shot prompt engineering and fine-tuning for LLMs in Amazon Bedrock

AWS Machine Learning

Traditionally, earnings call scripts have followed similar templates, making it a repeatable task to generate them from scratch each time. On the other hand, generative artificial intelligence (AI) models can learn these templates and produce coherent scripts when fed with quarterly financial data.