Callminer
JULY 19, 2020
Contact centers often utilize APIs to create an agent dashboard that combines sales and service information in one central location, introducing gamification initiatives.
CSM Magazine
FEBRUARY 19, 2025
Challenge 2: Integration with Wearables and Third-Party APIs Many people use smartwatches and heart rate monitors to measure sleep, stress, and physical activity, which may affect mental health. Third-party APIs may link apps to healthcare and meditation services. However, integrating these diverse sources is not straightforward.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Calabrio
MARCH 4, 2025
But meanwhile, specialized solutions like self-scheduling tools , gamification, and automated quality management may be required to deliver real impact. API and Integrations: WFO solutions arent the only thing your contact center software should connect with. Genesys Cloud is known for its open API and extensive customization options.
Fonolo
DECEMBER 6, 2018
Many of the upgrades we’ve made – from additional API functionality to enterprise security features – will allow our customers to more deeply integrate with our platform.”. Expanded API functionality, to support custom-built call-back applications. What’s Inside: Gamification in the Contact Center. Investing in Agents.
AWS Machine Learning
JANUARY 9, 2024
The InvokeEndpointWithResponseStream API of SageMaker allows developers to stream responses back from SageMaker models, which can help improve customer satisfaction by reducing the perceived latency. The LineIterator loops over the byte stream from Llama 2 Chat models inferenced with the LMI container with djl-deepspeed version 0.25.0.
Playvox
NOVEMBER 15, 2022
Out-of-the-box WFM integrations with telephony, CRM, HR, payroll, and calendar systems – along with the ability to leverage open APIs – let customer support centers pull data quickly and accurately. Making things fun with gamification. Showing agents the role they have to play in the company’s overall success.
Babelforce
MAY 19, 2022
The solution also uses API integration to allow its automated calling services to communicate with your CRM. Some of their best features include: Gamification features to encourage agent productivity Predictive and progressive dialing Web callback Virtual assistants. babelforce comes into its own with its automated calling services.
Expert insights. Personalized for you.
254 
Let's personalize your content