AWS Machine Learning

DECEMBER 4, 2024

This includes setting up Amazon API Gateway , AWS Lambda functions, and Amazon Athena to enable querying the structured sales data. Navigate to the AWS Secrets Manager console and find the secret -api-keys. Import the API schema from the openapi_schema.json file that you downloaded earlier. Download all three sample data files.

APIs 107

APIs Sales Surveys Analytics 107

AWS Machine Learning

JANUARY 29, 2025

Intelligent document processing , translation and summarization, flexible and insightful responses for customer support agents, personalized marketing content, and image and code generation are a few use cases using generative AI that organizations are rolling out in production.

Enterprise 101

Enterprise Government Accountability Finance 101

AWS Machine Learning

APRIL 23, 2025

The protection of personally identifiable information (PII), protected health information (PHI), and confidential business data is crucial because this information flows through RAG systems. For more information, see Redacting PII entities with asynchronous jobs (API). The entities to mask can be configured using RedactionConfig.

APIs 98

APIs Healthcare Enterprise Accountability 98

AWS Machine Learning

FEBRUARY 21, 2025

The solution uses the FMs tool use capabilities, accessed through the Amazon Bedrock Converse API. This enables the FMs to not just process text, but to actively engage with various external tools and APIs to perform complex document analysis tasks. For more details on how tool use works, refer to The complete tool use workflow.

APIs 96

APIs Healthcare Consulting Consulting 96

AWS Machine Learning

DECEMBER 11, 2024

Our sales, marketing, and operations teams use Field Advisor to brainstorm new ideas, as well as generate personalized outreach that they can use with their customers and stakeholders. Amazon Q Business makes these features available through the service API, allowing for a customized look and feel on the frontend.

Sales 110

Sales Accountability APIs CRM 110

AWS Machine Learning

APRIL 30, 2025

Booking.com , one of the worlds leading digital travel services, is using AWS to power emerging generative AI technology at scale, creating personalized customer experiences while achieving greater scalability and efficiency in its operations. This allowed them to quickly move their API-based backend services to a cloud-native environment.

Government 70

Government Engineering Enterprise APIs 70

AWS Machine Learning

NOVEMBER 19, 2024

As attendees circulate through the GAIZ, subject matter experts and Generative AI Innovation Center strategists will be on-hand to share insights, answer questions, present customer stories from an extensive catalog of reference demos, and provide personalized guidance for moving generative AI applications into production.

APIs 109

APIs Enterprise Best practices Government 109

AWS Machine Learning

OCTOBER 16, 2024

The transcriptions in OpenSearch are then further enriched with these custom ML models to perform components identification and provide valuable insights such as named entity recognition, speaker role identification, sentiment analysis, and personally identifiable information (PII) redaction.

Customer Service 89

Customer Service Scripts Coaching Finance 89

AWS Machine Learning

OCTOBER 2, 2024

However, scaling up generative AI and making adoption easier for different lines of businesses (LOBs) comes with challenges around making sure data privacy and security, legal, compliance, and operational complexities are governed on an organizational level. In this post, we discuss how to address these challenges holistically.

Government 130

Government APIs Enterprise Best practices 130

AWS Machine Learning

SEPTEMBER 18, 2024

Personalization has become a cornerstone of delivering tangible benefits to businesses and their customers. We present our solution through a fictional consulting company, OneCompany Consulting, using automatically generated personalized website content for accelerating business client onboarding for their consultancy service.

Personalization 129

Personalization Construction Consulting Consulting 129

AWS Machine Learning

NOVEMBER 1, 2023

Today, personally identifiable information (PII) is everywhere. PII is sensitive in nature and includes various types of personal data, such as name, contact information, identification numbers, financial information, medical information, biometric data, date of birth, and so on.

APIs 122

APIs Government Engineering Telecommunications 122

AWS Machine Learning

SEPTEMBER 28, 2023

Regulated and compliance-oriented industries, such as financial services, healthcare and life sciences, and government institutes, face unique challenges in ensuring the secure and responsible consumption of these models. In addition, API Registries enabled centralized governance, control, and discoverability of APIs.

APIs 120

APIs Government Enterprise Engineering 120

AWS Machine Learning

SEPTEMBER 28, 2023

And with the new capabilities launched today, we look forward to enhanced productivity, improved customer engagement, and more personalized experiences that will transform how companies get work done. Amazon Bedrock is the first fully managed generative AI service to offer Llama 2, Meta’s next-generation LLM, through a managed API.

APIs 140

APIs Enterprise Best practices Government 140

AWS Machine Learning

MAY 7, 2024

With a decade of enterprise AI experience, Veritone supports the public sector, working with US federal government agencies, state and local government, law enforcement agencies, and legal organizations to automate and simplify evidence management, redaction, person-of-interest tracking, and eDiscovery.

APIs 137

APIs Advertising Entertainment Metrics 137

AWS Machine Learning

APRIL 8, 2025

This personalized approach makes sure customers discover new cuisines and dishes tailored to their tastes, improving satisfaction and driving increased order volumes. This feature enables you to process large payloads or time-consuming inference requests without the constraints of real-time API calls.

Engineering 108

Engineering Virtual Agent Management Technology 108

AWS Machine Learning

MARCH 1, 2024

Personalized search – Web-scale search over heterogeneous content benefits from a hybrid approach. Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results.

APIs 139

APIs Finance Chatbots Enterprise 139

AWS Machine Learning

FEBRUARY 10, 2025

Help protect data privacy and compliance: With increasing regulatory requirements around data privacy and protection, organizations must safeguard sensitive information, such as personally identifiable information (PII). Manual processes for data redaction and compliance checks are often error-prone and resource-intensive.

Enterprise 77

Enterprise APIs Government Healthcare 77

ShepHyken

DECEMBER 13, 2019

Who will be responsible if government regulations are violated? Consider the number of critical APIs that are embedded. Double the APIs – quadruple your problems! “Find a way to quantify and qualify how well it really works.”. Potential risks and liabilities. What will happen if unforeseen costs are encountered?

APIs 195

APIs Enterprise Government Customer Experience 195

AWS Machine Learning

MAY 9, 2024

Data governance – With a wide variety of users accessing the platform and with different users having access to different data, data governance and isolation was paramount. First, they used the Amazon Kendra Retrieve API to get multiple relevant passages and excerpts based on keyword search.

Engineering 130

Engineering Customer Support APIs Government 130

AWS Machine Learning

FEBRUARY 29, 2024

The Retrieve and RetrieveAndGenerate APIs allow your applications to directly query the index using a unified and standard syntax without having to learn separate APIs for each different vector database, reducing the need to write custom index queries against your vector store.

APIs 137

APIs Healthcare Scripts Enterprise 137

AWS Machine Learning

JULY 2, 2024

With this access control capability, you can safely use retrieval across different user groups or scenarios while complying with company specific data governance policies and regulations. The following code snippet demonstrates how to call the retrieve_and_generate API using the Boto3 library in Python.

Healthcare 133

Healthcare APIs Government Accountability 133

AWS Machine Learning

SEPTEMBER 14, 2023

Despite using Amazon Comprehend to filter out personal data that may be provided through user queries, there remains a possibility of unintentionally surfacing personal or sensitive information, depending on the ingested data. Identifying users and their actions allows the solution to maintain traceability.

APIs 124

APIs Healthcare Scripts Engineering 124

AWS Machine Learning

NOVEMBER 16, 2023

It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide. However, innovation was hampered due to using fragmented AI development environments across teams.

Healthcare 127

Healthcare Government Engineering APIs 127

AWS Machine Learning

MAY 31, 2024

The General Data Protection Regulation (GDPR) right to be forgotten, also known as the right to erasure, gives individuals the right to request the deletion of their personally identifiable information (PII) data held by organizations. Processor – The entity that processes the data on the instructions of the controller (for example, AWS).

Best practices 132

Best practices APIs Accountability Personalization 132

AWS Machine Learning

FEBRUARY 10, 2025

Traditional chatbots are limited to preprogrammed responses to expected customer queries, but AI agents can engage with customers using natural language, offer personalized assistance, and resolve queries more efficiently. You can deploy or fine-tune models through an intuitive UI or APIs, providing flexibility for all skill levels.

Enterprise 117

Enterprise Engineering APIs Chatbots 117

Cincom

FEBRUARY 14, 2025

It demands a well-defined framework that integrates automation, pricing governance, and seamless CRM and ERP connectivityall of which are essential for driving predictable revenue and operational efficiency. Use APIs and middleware to bridge gaps between CPQ and existing enterprise systems, ensuring smooth data flow.

Best practices 40

Best practices Sales CRM Finance 40

Calabrio

FEBRUARY 25, 2025

This unified view of customer interaction data empowers organizations to better understand consumer behavior, preferences, and needs across touchpointsand it can help facilitate the creation of experiences that are more personalized, more consistent, and more likely to drive positive outcomes.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

AWS Machine Learning

SEPTEMBER 9, 2024

It does this with natural language conversation, contextual and personalized insights with narrative and visual responses, and robust security and governance for a guided risk control experience. Amazon Bedrock offers a single API for inference, which facilitates secure communication between users and the FM. experience.

APIs 122

APIs Engineering Telecommunications Enterprise 122

CSM Magazine

MAY 1, 2020

And many ignore the root problem, why did the person have to call in the first place? The letter references lots of jargon (APR, APY) and seems legalistic. Sun Life, Boeing, and the Australian Government use VisibleThread to score written content for complexity and consistency. implement live chat to spread demand.

Banking 104

Banking APIs Government Technology 104

AWS Machine Learning

JULY 18, 2022

In a previous post , we described a typical identity verification workflow and showed you how to build an identity verification solution using various Amazon Rekognition APIs. Applications invoke Amazon API Gateway to route requests to the correct AWS Lambda function depending on the user flow. Amazon S3 stores all the face images.

APIs 101

APIs Real estate Accountability Enterprise 101

AWS Machine Learning

OCTOBER 3, 2024

The framework implements the infrastructure deployment from a primary governance account to separate development, staging, and production accounts. The governance components, which facilitate model promotions with consistent processes across accounts, have been integrated into the development account.

APIs 95

APIs Construction Engineering Accountability 95

AWS Machine Learning

SEPTEMBER 14, 2023

Governance and policy enforcement – Setting up document categorization rules helps to ensure that documents are classified correctly according to an organization’s policies and governance standards. Subsequently, this function checks the status of the training job by invoking describe_document_classifier API.

APIs 122

APIs Government Accountability Engineering 122

Calabrio

MARCH 31, 2025

And as all the buzz has come with promises of unprecedented personalization and operational efficiency, its worth taking a closer look at the most impactful contact center use cases for generative AI and what organizations can do to make the best use of this game-changing tech in 2025 and beyond.

Contact Center 52

Contact Center Customer Service Virtual Agent Self service 52

AWS Machine Learning

OCTOBER 10, 2022

GD’s device intelligence service collects rich device-level data, excluding any personally identifiable information (PII), from mobile application users and securely analyzes it to understand the risk profile of the device. This result is sent back to your mobile app via API Gateway.

APIs 100

APIs Accountability Metrics Government 100

AWS Machine Learning

APRIL 11, 2023

These customers verify user identity by matching the user’s face in a selfie captured by a device camera with a government-issued identity card photo or preestablished profile photo. This can deter a bad actor using social media pictures of another person to open fraudulent bank accounts.

APIs 98

APIs Accountability Government Healthcare 98

Pointillist

JULY 25, 2018

This person is crucial in getting the initial project approved and moving it forward. Pointillist can handle data in all forms, whether it is in tables, excel files, server logs, or 3rd party APIs. 3rd Party APIs: Pointillist has a large number of connectors using 3rd party APIs. Governance. To Summarize.

Analytics 93

Analytics Government Metrics Upselling 93

AWS Machine Learning

JULY 10, 2024

Imagine this—all employees relying on generative artificial intelligence (AI) to get their work done faster, every task becoming less mundane and more innovative, and every application providing a more useful, personal, and engaging experience. Create more advanced, personalized customer experiences.

Real estate 143

Real estate Enterprise Finance Analytics 143