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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences. An automotive retailer might use inventory management APIs to track stock levels and catalog APIs for vehicle compatibility and specifications.

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Create a generative AI–powered custom Google Chat application using Amazon Bedrock

AWS Machine Learning

The custom Google Chat app, configured for HTTP integration, sends an HTTP request to an API Gateway endpoint. Before processing the request, a Lambda authorizer function associated with the API Gateway authenticates the incoming message. The following figure illustrates the high-level design of the solution.

APIs 125
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Principal Financial Group uses QnABot on AWS and Amazon Q Business to enhance workforce productivity with generative AI

AWS Machine Learning

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

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Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. Some components are categorized in groups based on the type of functionality they exhibit. The component groups are as follows. API Gateway is serverless and hence automatically scales with traffic.

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Implement human-in-the-loop confirmation with Amazon Bedrock Agents

AWS Machine Learning

In addition, they use the developer-provided instruction to create an orchestration plan and then carry out the plan by invoking company APIs and accessing knowledge bases using Retrieval Augmented Generation (RAG) to provide an answer to the users request. In this architecture, ROC is implemented at the action group level.

APIs 122
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Discover insights from Gmail using the Gmail connector for Amazon Q Business

AWS Machine Learning

When connecting a Gmail data source, Amazon Q Business crawls the ACL information attached to a document (user and group information) from your Gmail instance. We provide the service account with authorization scopes to allow access to the required Gmail APIs. On the API Library page, search for and choose Admin SDK API.

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Centralize model governance with SageMaker Model Registry Resource Access Manager sharing

AWS Machine Learning

Customers can use the SageMaker Studio UI or APIs to specify the SageMaker Model Registry model to be shared and grant access to specific AWS accounts or to everyone in the organization. The MLE is notified to set up a model group for new model development.