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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences. An automotive retailer might use inventory management APIs to track stock levels and catalog APIs for vehicle compatibility and specifications.

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Create a generative AI–powered custom Google Chat application using Amazon Bedrock

AWS Machine Learning

The custom Google Chat app, configured for HTTP integration, sends an HTTP request to an API Gateway endpoint. Before processing the request, a Lambda authorizer function associated with the API Gateway authenticates the incoming message. The following figure illustrates the high-level design of the solution.

APIs 121
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Principal Financial Group uses QnABot on AWS and Amazon Q Business to enhance workforce productivity with generative AI

AWS Machine Learning

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon through a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Chatbots 113
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Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. Some components are categorized in groups based on the type of functionality they exhibit. The component groups are as follows. API Gateway is serverless and hence automatically scales with traffic.

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Getting started with computer use in Amazon Bedrock Agents

AWS Machine Learning

Traditional automation approaches require custom API integrations for each application, creating significant development overhead. Add the Amazon Bedrock Agents supported computer use action groups to your agent using CreateAgentActionGroup API. Model Action Group Signature Anthropics Claude 3.5

APIs 107
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Secure a generative AI assistant with OWASP Top 10 mitigation

AWS Machine Learning

These steps might involve both the use of an LLM and external data sources and APIs. Agent plugin controller This component is responsible for the API integration to external data sources and APIs. The LLM agent is an orchestrator of a set of steps that might be necessary to complete the desired request.

APIs 105
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Achieve multi-Region resiliency for your conversational AI chatbots with Amazon Lex

AWS Machine Learning

Enabling Global Resiliency for an Amazon Lex bot is straightforward using the AWS Management Console , AWS Command Line Interface (AWS CLI), or APIs. In this section, we associate a Lambda function and CloudWatch group for the BookHotel bot in the source Region ( us-east-1 ) and validate its association in the replica Region ( us-west-2 ).

Chatbots 102