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Amazon Bedrock launches Session Management APIs for generative AI applications (Preview)

AWS Machine Learning

Amazon Bedrock announces the preview launch of Session Management APIs, a new capability that enables developers to simplify state and context management for generative AI applications built with popular open source frameworks such as LangGraph and LlamaIndex. Building generative AI applications requires more than model API calls.

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7 Reasons ChatGPT Alone Can’t Deliver the Customer Service You Need

CCNG

That can become a compliance challenge for industries like healthcare, financial services, insurance, and more. Unclear ROI ChatGPT is currently not accessible via API and the cost of a (hypythetical) API call are unclear.

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How to Choose the Right Call Center for Your Healthcare Practice

TeleDirect

How to Choose the Right Call Center for Your Healthcare Practice As the healthcare industry evolves to meet the demands of modern patients, outsourcing customer communication to a healthcare call center has become a practical and strategic move.

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The Biggest CX Changes in Healthcare Customer Support in 2025

Outsource Consultants

In 2025, healthcare customer support and customer experience (CX) isn’t just evolvingit’s entering a whole new era. Driven by advancements in AI and regulatory changes, healthcare brands are optimizing their call centers and redefining what patient support looks like.

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From innovation to impact: How AWS and NVIDIA enable real-world generative AI success

AWS Machine Learning

Consider Hippocratic AIs work to develop AI-powered clinical assistants to support healthcare teams as doctors, nurses, and other clinicians face unprecedented levels of burnout. They arent just building another chatbot; they are reimagining healthcare delivery at scale. times lower latency compared to other platforms.

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Implement human-in-the-loop confirmation with Amazon Bedrock Agents

AWS Machine Learning

In addition, they use the developer-provided instruction to create an orchestration plan and then carry out the plan by invoking company APIs and accessing knowledge bases using Retrieval Augmented Generation (RAG) to provide an answer to the users request. This differs from confirmation flows where the agent directly executes API calls.

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Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. API Gateway also provides a WebSocket API. Incoming requests to the gateway go through this point.