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Enhance customer support with Amazon Bedrock Agents by integrating enterprise data APIs

AWS Machine Learning

In this post, we guide you through integrating Amazon Bedrock Agents with enterprise data APIs to create more personalized and effective customer support experiences. An automotive retailer might use inventory management APIs to track stock levels and catalog APIs for vehicle compatibility and specifications.

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Amazon Bedrock launches Session Management APIs for generative AI applications (Preview)

AWS Machine Learning

Amazon Bedrock announces the preview launch of Session Management APIs, a new capability that enables developers to simplify state and context management for generative AI applications built with popular open source frameworks such as LangGraph and LlamaIndex. Building generative AI applications requires more than model API calls.

APIs 120
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Create a generative AI–powered custom Google Chat application using Amazon Bedrock

AWS Machine Learning

This solution showcases how to bridge the gap between Google Workspace and AWS services, offering a practical approach to enhancing employee efficiency through conversational AI. The custom Google Chat app, configured for HTTP integration, sends an HTTP request to an API Gateway endpoint.

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Build a multi-tenant generative AI environment for your enterprise on AWS

AWS Machine Learning

It also uses a number of other AWS services such as Amazon API Gateway , AWS Lambda , and Amazon SageMaker. API Gateway is serverless and hence automatically scales with traffic. API Gateway also provides a WebSocket API. Incoming requests to the gateway go through this point.

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Implement human-in-the-loop confirmation with Amazon Bedrock Agents

AWS Machine Learning

In addition, they use the developer-provided instruction to create an orchestration plan and then carry out the plan by invoking company APIs and accessing knowledge bases using Retrieval Augmented Generation (RAG) to provide an answer to the users request. This differs from confirmation flows where the agent directly executes API calls.

APIs 121
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Automate building guardrails for Amazon Bedrock using test-driven development

AWS Machine Learning

Clone the repo To get started, clone the repository by running the following command, and then switch to the working directory: git clone [link] Build your guardrail To build the guardrail, you can use the CreateGuardrail API. Based on the API response, you can determine the guardrail’s action.

APIs 120
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Discover insights from Gmail using the Gmail connector for Amazon Q Business

AWS Machine Learning

Refer to How Amazon Q Business connector crawls Gmail ACLs for more information. Solution overview In the following sections, we demonstrate how to set up the Gmail connector for Amazon Q Business. Then we provide examples of how to use the AI-powered chat interface to gain insights from the connected data source. Choose Enable.

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