Fonolo

OCTOBER 24, 2018

Twilio had won the game in terms of “API for sending messages and making calls” Nexmo had been acquired by Vonage. This quote from TheStreet is representative: … the deal fleshes out Twilio’s existing portfolio of products — which includes APIs for voice, chat, videoconferencing and more — with an email product.

APIs 103

APIs Call Center industry standards Service level 103

AWS Machine Learning

JULY 11, 2024

This solution uses Retrieval Augmented Generation (RAG) to ensure the generated scripts adhere to organizational needs and industry standards. In this blog post, we explore how Agents for Amazon Bedrock can be used to generate customized, organization standards-compliant IaC scripts directly from uploaded architecture diagrams.

Scripts 139

Scripts APIs Engineering industry standards 139

AWS Machine Learning

JANUARY 7, 2025

The translation playground could be adapted into a scalable serverless solution as represented by the following diagram using AWS Lambda , Amazon Simple Storage Service (Amazon S3), and Amazon API Gateway. Strategy for TM knowledge base The LLM translation playground offers two options to incorporate the translation memory into the prompt.

Engineering 114

Engineering Metrics industry standards Finance 114

AWS Machine Learning

JANUARY 24, 2025

By employing a VPC interface endpoint, you can make sure communication between your VPC and the Amazon Bedrock API endpoint occurs through a PrivateLink connection, rather than through the public internet. This approach further enhances security and privacy.

Best practices 114

Best practices Accountability industry standards Metrics 114

AWS Machine Learning

AUGUST 26, 2022

The following is a high-level overview of the steps involved: Extract UTF-8 encoded plain text from image or PDF files using the Amazon Textract DetectDocumentText API. For structured and semi-structured documents containing forms and tables, we use the Amazon Textract AnalyzeDocument API. Train a custom classifier using the CSV file.

APIs 109

APIs Banking Accountability industry standards 109

AWS Machine Learning

NOVEMBER 7, 2023

Foundation Models Pharma Ad Generator – A specialized application tailored for the pharmaceutical industry. Harnessing the generative capabilities of foundational models, this tool creates convincing and compliant pharmaceutical advertisements, ensuring content adheres to industry standards and regulations.

Enterprise 120

Enterprise APIs Engineering Accountability 120

Spearline

DECEMBER 23, 2021

The standard definition of PDD can be defined as: “the time or delay that occurs from the time a number has been dialed, until the caller or called party hears ringing.” ” Most carriers in the telecommunications industry consider anything under seven seconds as an acceptable amount of PDD, with most not troubleshooting it.

Telecommunications 98

Telecommunications Call flow industry standards APIs 98

JivoChat

APRIL 7, 2022

Its industrial standardized developer platform and API integration process ensure smooth technical integration with JivoChat API. .

Customer Experience 75

Customer Experience APIs industry standards SaaS 75

AWS Machine Learning

JULY 20, 2022

Managed AI services such as Amazon Rekognition , Amazon Transcribe , Amazon Comprehend , and Amazon Textract make these ML techniques accessible using API calls. For this post, we use the IAB Tech Lab’s Content Taxonomy as the industry standard taxonomy for the contextual advertising use case.

Advertising 98

Advertising APIs Automotive industry standards 98

Lumoa

JULY 6, 2023

New API AppStore integration Those of you who are pulling data from the AppStore are going to love this, and if you aren’t pulling AppStore data, there has never been a better time to start! Contact your CS manager or help@lumoa.me if you have questions about this process!

APIs 15

APIs industry standards Surveys Benchmark 15

Cincom

JANUARY 31, 2025

Regulatory Adherence: Built-in compliance features make sure that the content meets industry standards and regulations, protecting your business from penalties. Every business has unique branding, legal, and industry requirements that need to be reflected in its documents.

CRM 40

CRM APIs industry standards Customer centricity 40

AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon with a single API, along with a broad set of capabilities to build generative AI applications with security, privacy, and responsible AI.

Scripts 130

Scripts Best practices Engineering Accountability 130

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API. This is because such tasks require organization-specific data and workflows that typically need custom programming.

Best practices 136

Best practices Engineering Chatbots Enterprise 136

NobelBiz

APRIL 2, 2024

We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check. CRM Connectors and API Integrations : Updating CRM client profiles in real-time just got easier.

contact center solutions 105

contact center solutions Enterprise Contact Center Interactive Voice Response 105

Fonolo

SEPTEMBER 27, 2018

Twilio and others made the once daunting voice-and-telco part of call center just another API call. This industry is moving fast. What’s Inside: SLAs in Nutshell; How to Set a Winning Service Level; Meeting the Industry Standard of Service Level; Plus so Much More! No offices— just seating to enjoy the amazing views.

Call Center 76

Call Center voip CRM industry standards 76

CSM Magazine

JUNE 15, 2023

With a single PCI Pal API across all interaction channels, the integration allows the AI provider to invoke PCI Pal when the customer needs to pay, ensuring a seamless and secure experience across all digital and voice channels.

industry standards 52

industry standards APIs SaaS Chatbots 52

AWS Machine Learning

NOVEMBER 16, 2023

These capabilities are essential for demonstrating compliance with regulatory standards and ensuring transparency and accountability in AI/ML workflows. AI/ML specification report generation for regulatory compliance AWS maintains compliance certifications for various industry standards and regulations.

Healthcare 128

Healthcare Government Engineering APIs 128

Cincom

JANUARY 30, 2025

Ensure that the software supports open APIs to allow smooth data exchange across platforms. 3- Advanced Analytics and Reporting Data-driven decisions are key to success in the financial services and insurance industries. How does the vendor plan to accommodate regulatory changes such as GDPR, HIPAA, or new industry standards?

Multi-channel support 40

Multi-channel support CRM Finance APIs 40

AWS Machine Learning

SEPTEMBER 12, 2024

Thomson Reuters experimented with pre-training open source FMs, such as MPT, Flan-T5, and Mistral, and compared against industry standard commercial models, such as OpenAI’s GPT-4. These checks can be run during the cluster creation, update, and node replacement phase and can be easily enabled or disabled through HyperPod APIs.

Enterprise 116

Enterprise Engineering Technology industry standards 116

AWS Machine Learning

JUNE 25, 2024

Solution overview The Neuron Monitor container solution provides a comprehensive monitoring framework for ML workloads on Amazon EKS, using the power of Neuron Monitor in conjunction with industry-standard tools like Prometheus , Grafana , and Amazon CloudWatch.

Metrics 97

Metrics Best practices Analytics Accountability 97

8x8

FEBRUARY 6, 2019

8x8’s new integration framework is powered by microservices and industry-standard APIs, making it easier and faster to embed communications into CRM, ERP, helpdesk and productivity applications to create one system of engagement. Provides voice-of-the customer insights for 100% of calls. Workforce management.

Analytics 48

Analytics CRM APIs Contact Center 48

Spearline

AUGUST 13, 2019

The standard definition of PDD can be defined as: "the time or delay that occurs from the time a number has been dialed, until the caller or called party hears ringing." If you wish to find out more about how our PDD calculation works, please download our Spearline PDD calculation fact sheet. New to Spearline?

Telecommunications 45

Telecommunications Call flow industry standards APIs 45

AWS Machine Learning

MARCH 13, 2024

fine_tuned_predictor= estimator.deploy() You can choose to deploy the model fine-tuned on conversation data in SageMaker endpoint with HuggingFace messages API feature as an alternative approach. Compare the model’s performance to benchmarks and industry standards. Analyze errors and biases to identify areas for improvement. **7.

Benchmark 136

Benchmark Scripts APIs Feedback 136

Call Journey

OCTOBER 20, 2018

Until recently, the industry standard for reviewing calls coming through a contact center oscillated below 2%. This trend is further spurred by the API economy and a rise of marketplaces such as AppFoundry, offering specialized, highly sophisticated, yet light solutions. Temkin quote. The name of the game is integration.

Scripts 45

Scripts Customer emotions industry standards Engineering 45

Outsource Consultants

JANUARY 28, 2025

Verify Security and Compliance Standards In today’s digital landscape, robust security measures are non-negotiable. Your chosen call center provider should adhere to industry-standard security protocols and comply with relevant regulations (e.g., HIPAA, GDPR, or PCI-DSS ), depending on your industry.

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

VirtualPBX

SEPTEMBER 15, 2020

You can see in this plan table that we differentiate ourselves from the industry standard by not skimping on features or by hiding extra fees. Their part in unlimited VoIP service comes by adding Call Recording, External Storage for recordings and voicemails, CRM integration, and API access as those tiers are used.

voip 64

voip Inbound sales Construction industry standards 64

aircall

MARCH 5, 2021

As SaaS companies grow , they begin seeking out willing partners to build even more integrations using the public API. Learn from the industry standards in app stores. Second, the right partnerships will bring technological solutions into closer alignment with the company’s overall strategic goals and objectives. .

voip 62

voip SaaS Airlines Transportation 62

Hodusoft

MAY 10, 2024

Consider APIs and third-party integrations available to extend functionality as needed. Ensure the software complies with industry standards and regulations such as GDPR, HIPAA, or PCI DSS. Integration ensures smooth data flow between different systems, streamlining workflows and enhancing productivity.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

JustCall

AUGUST 26, 2022

Also, check whether your service partner complies with privacy data standards and every industry standard and mandate, such as HIPAA. APIs are used in CPaaS to link apps from various vendors. Understanding the security techniques a service partner uses to safeguard your information is critical.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Call Center 52

NobelBiz

OCTOBER 9, 2023

This disparity can be due to outdated coding standards or a lack of modern interfaces like APIs (Application Programming Interfaces). Our platform is built with open standards and offers robust API capabilities. This ensures that call centers using their solutions can confidently comply with data protection laws.

Call Center 52

Call Center Management Contact Center Contact center software 52

delighted

DECEMBER 10, 2019

Experiential metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) are industry standards for quantifying customer sentiment for various customer experience touchpoints. Step 1: Agree on the customer experience metric(s) you’ll track.

Customer Experience 40

Customer Experience Metrics Finance industry standards 40

Hodusoft

AUGUST 9, 2023

Sophisticated multi-tenant contact center software comes with built-in integrations or APIs (Application Programming Interfaces) that allow seamless integration with popular CRM, helpdesk, and other business systems. With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

SmartKarrot

JANUARY 18, 2022

Due to constantly changing industry standards and specific individual organizational requirements, the need for a comprehensive list of features for each enterprise SaaS is more important than ever before. Application Programming Interfaces (API). Cloud Integration.

SaaS 10

SaaS Enterprise APIs Customer retention 10

AWS Machine Learning

NOVEMBER 22, 2023

Also learn how prompts can be integrated with your architecture and how to use API parameters for tuning the model parameters using Amazon Bedrock. In this workshop, learn how to use vector databases with Amazon Bedrock, a service that makes foundation models from Amazon and leading AI companies available via a single API.

Engineering 138

Engineering Best practices APIs Government 138

AWS Machine Learning

JULY 9, 2024

S&P AI Benchmarks by Kensho When Kensho’s R&D lab began to research and develop useful, challenging datasets for finance and business, it quickly became clear that within the finance industry, there was a scarcity of such realistic evaluations. Learn more and get started today at Amazon Bedrock.

Finance 124

Finance Benchmark industry standards Accountability 124

AWS Machine Learning

NOVEMBER 30, 2023

FM evaluations provides actionable insights from industry-standard science, that could be extended to support customer-specific use cases. We surveyed existing open-source evaluation frameworks and designed FMEval evaluation API with extensibility in mind.

Construction 114

Construction Metrics industry standards APIs 114

AWS Machine Learning

JANUARY 26, 2024

Many AWS customers align to industry standard frameworks, such as the NIST Cybersecurity Framework. Consider inserting AWS Web Application Firewall (AWS WAF) in front to protect web applications and APIs from malicious bots , SQL injection attacks, cross-site scripting (XSS), and account takeovers with Fraud Control.

Best practices 138

Best practices Government Engineering Accountability 138