AWS Machine Learning

NOVEMBER 16, 2023

These capabilities are essential for demonstrating compliance with regulatory standards and ensuring transparency and accountability in AI/ML workflows. AI/ML specification report generation for regulatory compliance AWS maintains compliance certifications for various industry standards and regulations.

Healthcare 126

Healthcare Government Engineering APIs 126

Cincom

JANUARY 30, 2025

Ensure that the software supports open APIs to allow smooth data exchange across platforms. 3- Advanced Analytics and Reporting Data-driven decisions are key to success in the financial services and insurance industries. How does the vendor plan to accommodate regulatory changes such as GDPR, HIPAA, or new industry standards?

Multi-channel support 40

Multi-channel support CRM Finance APIs 40

AWS Machine Learning

SEPTEMBER 12, 2024

Thomson Reuters experimented with pre-training open source FMs, such as MPT, Flan-T5, and Mistral, and compared against industry standard commercial models, such as OpenAI’s GPT-4. These checks can be run during the cluster creation, update, and node replacement phase and can be easily enabled or disabled through HyperPod APIs.

Enterprise 110

Enterprise Engineering Technology industry standards 110

8x8

FEBRUARY 6, 2019

See a consolidated view of numerical and graphical details about call activities and metrics for selected dates. Provide a real-time view into critical contact center metrics. Analytics Features. Description. Company summary dashboard. Extension summary. Call detail records. Status on endpoints, MOS scores and summary graphs.

Analytics 48

Analytics CRM APIs Contact Center 48

Spearline

AUGUST 13, 2019

The standard definition of PDD can be defined as: "the time or delay that occurs from the time a number has been dialed, until the caller or called party hears ringing." Spearline places out a number of replicate test calls, which are set to answer automatically, so in a typical test call flow, ringing won't be heard.

Telecommunications 45

Telecommunications Call flow industry standards APIs 45

Outsource Consultants

JANUARY 28, 2025

Verify Security and Compliance Standards In today’s digital landscape, robust security measures are non-negotiable. Your chosen call center provider should adhere to industry-standard security protocols and comply with relevant regulations (e.g., HIPAA, GDPR, or PCI-DSS ), depending on your industry.

Enterprise 67

Enterprise Contact Center Average Handle Time contact center solutions 67

delighted

DECEMBER 10, 2019

According to John Maxwell, who leads PwC’s Global Consumer Markets industry sector : “Traditional return on investment (ROI) metrics are no longer sufficient on their own to determine your company’s success. Taking this CX data and correlating it to your operational business metrics is how you’ll drive the point home.

Customer Experience 40

Customer Experience Metrics Finance industry standards 40

Hodusoft

MAY 10, 2024

Metrics to Measure the Performance of Your Virtual Call Center Read More Benefits Provided by Virtual Call Centers Over Traditional Call Centers Compared to traditional call and contact centers, the benefits of virtual call and contact centers are many. Consider APIs and third-party integrations available to extend functionality as needed.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Hodusoft

AUGUST 9, 2023

Sophisticated multi-tenant contact center software comes with built-in integrations or APIs (Application Programming Interfaces) that allow seamless integration with popular CRM, helpdesk, and other business systems. With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

AWS Machine Learning

NOVEMBER 30, 2023

The sheer number of metrics make it hard to filter down to ones that are truly relevant for their use-cases. Amazon SageMaker Clarify now provides AWS customers with foundation model (FM) evaluations, a set of capabilities designed to evaluate and compare model quality and responsibility metrics for any LLM, in minutes.

Construction 114

Construction Metrics industry standards APIs 114

AWS Machine Learning

NOVEMBER 22, 2023

Also learn how prompts can be integrated with your architecture and how to use API parameters for tuning the model parameters using Amazon Bedrock. See demos on how to build analytics dashboards and integrations between LLMs and Amazon QuickSight to visualize your key metrics. Reserve your seat now! Reserve your seat now!

Engineering 138

Engineering Best practices APIs Government 138

AWS Machine Learning

JULY 9, 2024

In the financial services industry, we hear customers ask which model to choose for their financial domain generative artificial intelligence (AI) applications. These applications require the LLMs to have requisite domain knowledge and be able to reason about numeric data to calculate metrics and extract insights.

Finance 124

Finance Benchmark industry standards Accountability 124

AWS Machine Learning

JANUARY 26, 2024

Many AWS customers align to industry standard frameworks, such as the NIST Cybersecurity Framework. Consider inserting AWS Web Application Firewall (AWS WAF) in front to protect web applications and APIs from malicious bots , SQL injection attacks, cross-site scripting (XSS), and account takeovers with Fraud Control.

Best practices 138

Best practices Government Engineering Accountability 138

CSM Magazine

JANUARY 21, 2025

Expertise in Complex Products WAPI specializes in handling sensitive product categories like cosmetics and supplement fulfillment , ensuring compliance with industry standards and proper care during storage and transit. Choosing a tech-savvy 3PL with flexible APIs and integration tools can help resolve these issues.

Transportation 52

Transportation outsourcing industry standards APIs 52

JustCall

APRIL 5, 2023

Moreover, JustCall users in the Premium and Custom plans get API and webhook access, which allows them to build bespoke solutions. 30-Day Trial Plan When compared to the industry standards, which typically offer 7 to 14-day free trials, 8×8 offers a 30-day free trial.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

AWS Machine Learning

MARCH 5, 2025

Was there an inadvertent breaking change in recent API changes? These tools, implemented by AWS Lambda functions, use services like Amazon CloudWatch and AWS CloudTrail to analyze system logs and metrics. Is the iOS app responsible for the outage, or the backend-for-frontend? Did a firewall rule change somewhere?

APIs 115

APIs Engineering Automotive Metrics 115

AWS Machine Learning

NOVEMBER 29, 2023

Furthermore, these data and metrics must be collected to comply with upcoming regulations. ISO 42001 , the Biden Administration Executive Order , and EU AI Act develop standards, tools, and tests to help ensure that AI systems are safe, secure, and trustworthy. Gathering evaluation data is vital for model providers.

Benchmark 118

Benchmark Metrics Engineering APIs 118

AWS Machine Learning

JANUARY 21, 2025

Retail and CPG organizations rely on industry standard methods in their approach to forecasting. You can change the default metric based on your needs. wQL is the default metric. Companies should choose a metric that aligns with their specific business goals and is straightforward for stakeholders to interpret.

Metrics 101

Metrics Enterprise Sales APIs 101