APIs Interactive Voice Response Magazine 
Aspect
OCTOBER 12, 2017
Last week, the first ever issue of Access AI ’s AI Magazine was released. Within the magazine is an array of Q&As, expert roundtables, and interviews. Today that includes the likes of voice IVR, SMS, Facebook Messenger, Twitter, and web chat. What impacts could it have?’ ‘How How do I retrain my staff?’.
CSM Magazine
DECEMBER 12, 2019
The following are a few approaches that have worked successfully for many of my clients: Review/revise your IVR. If an interactive voice response (IVR) system is difficult to use, customers either hang up or zero out to an agent, raising inbound call volume and prolonging average handle time. Cloud-based APIs.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
DECEMBER 12, 2024
Founded in 2023 by Jordan Dearsley (CEO) and Nikhil Gupta (CTO), Vapi is on a mission to “bend the arc of technology back to the human voice,” Vapi is building the infrastructure necessary to enable this voice-first future. Vapi team Jordan Dearsley, CEO of Vapi commented: “Consumer-facing companies run on voice.
Hodusoft
JULY 3, 2024
This enables agents to access customer information, purchase history, and previous interactions, enabling personalized and efficient service. 8×8 8×8 is an excellent enterprise contact center software provider that combines contact center, voice, video, chat, and enterprise API solutions.
CSM Magazine
DECEMBER 12, 2023
The company also implemented over 2,000 SIP channels to support ENGIE’s voice-heavy operations. Additional custom APIs enabled tighter integration with ENGIE’s other applications. Deep integrations with Salesforce and SAP provided agents with a 360-degree customer view for more personalised service.
CSM Magazine
SEPTEMBER 21, 2023
The upgrade integrates an array of powerful technologies, including CRM, workforce optimisation and enhanced omnichannel features like outbound dialler, drag-and-drop IVR and workflow builder and agent scripting. This will enable contact centres across the UK to deliver improved customer service with significantly greater efficiency.
CSM Magazine
OCTOBER 10, 2023
As a Visa Direct Preferred Partner, Encoded is able to offer instant peer-to-peer payments via its Gateway Services API, as a well as being able to leverage the expertise and insight of the Visa Direct team to provide an exemplary money movement solution to customers.
Expert insights. Personalized for you.
48 
Let's personalize your content